Great experience!
Luv was my associate and he was fantastic. Very friendly and very helpful!
About DXL
Data updated- Website
- destinationxl.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 131 reviews
- Replies to negative
- 100% (54/54)
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About this business
We get Big + Tall. It’s all we do. At DXL, Big and Tall is not a section — it’s 250+ stores nationwide, a comprehensive website and convenient mobile App. We offer a shopping experience like no other, allowing Big + Tall guys the freedom to choose what they want so they can wear what they want. It’s everything they’ve been searching for, and at DXL, they will find top designer brands in the sizes and fits they need, as well as having stylish choices they won’t find anywhere else.
Written by the business, not verified by us.Is DXL legit?
DXL (destinationxl.com) has a 3.8 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and genuinely welcoming throughout their store visits. Consumers consistently note that shopping is completely seamless and deeply enjoyable thanks to personalized sizing assistance and an impressive selection of quality apparel. Some reviewers were not happy with certain customer service encounters, mentioning unapproachable staff members or feeling completely ignored upon entering the premises. People also reported occasional difficulties with their orders, such as unexpected merchandise sizing discrepancies or frustrating return procedures that made the overall process complicated and cumbersome.
Auto-generated from all reviews of this business. For reference only.What people say
Bill was very helpful and patient.
It was good customer service and always…
It was good customer service and always a pleasure shopping at the store with my son nd husband.
Got a free T shirt
Got a free T shirt and bought a belt
Great customer service and great advice…
Great customer service and great advice on clothing
First visit to this store
First visit to this store, lured by free T-shirt, although I wear lots of DXL from site and vintage Rochester. It's rather a cool atmosphere. Sorry to report did not like most merchandise. No underwear? No pajamas? No bargain section? C'mon! The vendeuse was efficient if sniffy (understandable) about redeeming the very nice T-shirt because I did not see anything I cared to purchase. Thanks for the freebie!
Sales staff excellent.
Sales staff very knowledgeable and hejpful.
Jonathan was so helpful and personable
Jonathan was so helpful and personable! I think he is a wonderful asset for DXL customer service.
Dennis is the man
Dennis was very helpful and was able to find us what we was looking for.We will be shopping there again.
This is my second time at the store
This is my second time at the store. When I came in I was greeted by Jacob. He was friendly and personable. He helped me out with my items. As a separate note, I am going to the Phillipines with my partner and needed some clothes for the trip. I was happy to choose from a good selection of items. Thank you.
Manager Bobby was super helpful.
Good customer service
The salesman was amazing as always
The salesman was amazing as always. Great help, knowledgeable, kind. Love shopping this location!! Keeps us coming back, year after year!
Staff member was very knowledgeable…
Staff member was very knowledgeable very kind and helpful i love this store I have a great experience with the staff every time very good store
Dana was a doll to work with..very…
Dana was a doll to work with..very knowledgeable of what products they have & pairing pieces together..She was a joy to deal with.. Thank you Dana!!
Knowledgeable and helpful associate
Scott was able to guide me through sizes and fits for my need. He suggested good alternatives/additions and explained everything thoroughly.
The sales rep was very helpful
The sales rep was very helpful. We ended up purchasing more as a result.
Very good experience making purchase go…
Very good experience making purchase go easy all questions answered great quality clothes thank you
Bill was very knowledgeable of…
Bill was very knowledgeable of products. He also interduced me to the state of the art body measure. Great experience
Great experience at DXL in Paramus, NJ
Customer service was very friendly and helpful. Clean store. Air conditioning was comfortable. Dressing rooms were big. I found what I was looking for and tried on the clothes. Bathroom clean and big. Store was not crowded. I was in and out quick. I would definitely go back.
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