We get Big + Tall. It’s all we do. At DXL, Big and Tall is not a section — it’s 250+ stores nationwide, a comprehensive website and convenient mobile App. We offer a shopping experience like no other, allowing Big + Tall guys the freedom to choose what they want so they can wear what they want. It’s everything they’ve been searching for, and at DXL, they will find top designer brands in the sizes and fits they need, as well as having stylish choices they won’t find anywhere else.
Written by the business, not verified by us.DXL (destinationxl.com) has a 3.8 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and genuinely welcoming throughout their store visits. Consumers consistently note that shopping is completely seamless and deeply enjoyable thanks to personalized sizing assistance and an impressive selection of quality apparel. Some reviewers were not happy with certain customer service encounters, mentioning unapproachable staff members or feeling completely ignored upon entering the premises. People also reported occasional difficulties with their orders, such as unexpected merchandise sizing discrepancies or frustrating return procedures that made the overall process complicated and cumbersome.
Auto-generated from all reviews of this business. For reference only.customer service provided to me was excellent MIKE was very hepful . I am one that does not clothes shop often but when I do other box stores do not provide the assistance I need looking for sizes.Mikes help was much appreciated. I have been back to the store twice now and will no doubt shop there again soon.
Store personnel always friendly and helpful.
I spent almost $500 and can not use any of the coupons or discounts you have me sign up for or that are sent to me. I never have issues with other companies, but do trying to use discounts or promos you send me. It is frustrating because your items are not cheap.
Hi, Barrett. We're sorry for any concerns and will be happy to assist you. Please call 855-746-7395 to review any recent coupons, etc, that you have received.
Ronnie was very helpful and courteous.
Hi, David. Thanks for your review! Please let us know where you shopped, and we'll forward your kind words to Kenny and Ronnie.
Sales person was friendly knowledge and fast very helpful i will be back thanks five star service!
Yes it's I love buying out the Cherry Hill store always have what I'm looking for Customer Service is a 10 + please tell them thank you for me
The salesperson was kind and helpful. Went out of her way to
Tammy was such a great help, very polite and professional. My son has lost a lot of weight and needed new clothes. We were not sure about his new sizes. She informed us about the new body scan that they offer. It was wonderful. Such a great shopping experience.
Service individual was very nice. I thought I was going to get 20% off 2 pairs of Reebok shorts, but didn’t.
We're sorry that you did not receive your discount. We will be happy to review your purchase. We have requested your information.
I was greeted by staff and taken to the item i was i interested in purchasing…the buying experience was fast and the well lit store helped with some browsing
Service was amazing!!! I can't say enough positive things about this store and the experience we had. The service was friendly, helpful, personable and informative with spot on sizing and style. Questions were asked to make sure our purchase was complete before we left. Prices are definitely reasonable. There's a wonderful selection of clothes and accessories for the big guys in our lives. Highly recommend this location and will tell everyone I know about how satisfied we are.
Had an emergency request because my son forgot his suit, we were on the way out of town and we needed to be expedited. We got the most lovely salesperson "Cindy," at the High Pointe, Harrisburg, PA store. She moved swiftly and made great recommendations. We were processed out with a full suit and shoes purchase in no time, thank you Cindy. We will be back!
Thank you for shopping with us. It's wonderful to hear that you are pleased with the service you received from Cindy. We will be sure to pass along your kind message to her Regional Manager.
Dennis was very helpful! He made my experience pleasant and very easy, which is great for me because buying clothing is not something I’m good at!
Very smooth and simple experience. The sales woman was very good at her job.
The two associates that helped me, Brooke and Dustin were simply OUTSTANDING! I will be calling the corporate office to speak to someone about how GREAT they were.
Maria! She made my experience great! I usually have my wife with me. She was unavailable. So, I had my mom with me. I was not comfortable. Maria was warm and comforting. She put me at ease. She was very knowledgeable and quick. I didn't have to wait for secondary or tertiary items. By the end of my visit, I was saddened it was over. This store is almost 3 hours from my home. I will definitely be back.
Scott was fantastic. He made me feel very comfortable, was very knowledgeable and helpful. The story was nicely merchandised. I would definitely recommend DXL and Scott to a friend.
Hi, Seth, Thanks for the great review! If possible, please let us know where you shopped so we can forward your kind words to Scott.
Helped me from start to finish and will be back for more!!!
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