Randy made the entire process an…
Randy made the entire process an absolutely wonderful experience. He was incredibly helpful, patient, and knowledgeable from start to finish.
About DXL
Data updated- Website
- destinationxl.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 131 reviews
- Replies to negative
- 100% (54/54)
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About this business
We get Big + Tall. It’s all we do. At DXL, Big and Tall is not a section — it’s 250+ stores nationwide, a comprehensive website and convenient mobile App. We offer a shopping experience like no other, allowing Big + Tall guys the freedom to choose what they want so they can wear what they want. It’s everything they’ve been searching for, and at DXL, they will find top designer brands in the sizes and fits they need, as well as having stylish choices they won’t find anywhere else.
Written by the business, not verified by us.Is DXL legit?
DXL (destinationxl.com) has a 3.8 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and genuinely welcoming throughout their store visits. Consumers consistently note that shopping is completely seamless and deeply enjoyable thanks to personalized sizing assistance and an impressive selection of quality apparel. Some reviewers were not happy with certain customer service encounters, mentioning unapproachable staff members or feeling completely ignored upon entering the premises. People also reported occasional difficulties with their orders, such as unexpected merchandise sizing discrepancies or frustrating return procedures that made the overall process complicated and cumbersome.
Auto-generated from all reviews of this business. For reference only.What people say
Great In Person Customer Service
Maya, the sales associate that was working was kind, informative, and professional. At a time when many businesses rely on online sales and cut costs at brick and mortar stores a shopping experience like the one I had yesterday because of Maya’s help and my ability to look, touch, and try on options until finding the right fit and look I needed was a reminder of why stores and good employees will always be preferred by me.
Reply from DXL2026-04-28
Hi, Mike. Thanks for shopping at our Vacaville store! We're very happy to hear that Maya was able to help you find the fit and styles you needed. We'll be sure to forward your kind words to Maya and her manager. We hope you'll stop in again, soon! DXL Customer Service
George was absolutely amazing.
George was absolutely amazing. He was very attentive. Performed a body scan to ensure I was selecting the right sizes and he helped me pick out some new shirts and a pair of shorts for my vacation.
Reply from DXL2026-05-02
Hi, Kevin. Thanks for your great review! We'll be sure to forward it to George. We're happy to hear that he was able to find perfect sizes and helped you find new items for your vacation wardrobe. We hope you'll visit our DXL store in Phoenix again, soon!
The selections of clothes at this…
The selections of clothes at this location and the sales.
False advertisement Not for tall people.
This company is a scam. I’m 6'10" and ordered 4XLt polo shirts, but they were too short. I went to Winston-Salem to prove this, returned the shirts, and was denied a refund. I had on a polo shirt that I bought before and the same brand but the shirt I had on was almost two inches longer than the new ones. The manager said all new polo shirts are like this, claiming I was mistaken. Headquarters also said it was a big-and-tall size. The difference between big and tall is that a big size is extra large, meaning wider and taller means longer. They said it was Nautica's fault. Just like I said before this place is no good for taller people and too expensive to only get to wear it one time. Change your name and take tall out of it because this is proof of false advertisement.
Reply from DXL2026-04-10
Hello, Thanks for bringing your concerns to our attention. We apologize for not meeting your expectations. Please call us at 855-746-7395 to provide more details and reference ticket #725430.
Big AND tall is what they advertise..
Big AND tall is what they advertise... but where's all the TALL options for pants?? No 34 length in the store? Really?? What a joke. Plenty of options for big waists (as they should), but my son did not walk out feeling included. What a disappointment. Side note, I know size 17 shoes are impossible to find in person, but I held out hope for DXL... NOPE. Sad.
Reply from DXL2026-03-30
We're sorry that there were no tall options at your local store. If you need assistance in locating his size in our online options, please feel free to contact us at 1-855-746-7395 or at [email protected]. We also would like to know which store you shopped at so that we can forward your feedback to our fulfillment department for their review.
Unhelpful and don't care about customers
I placed an order and realized it was the wrong thing. I contacted them within 15 minutes and they told me I couldn't cancel it, that it was too far along in the process. My only option was to return the items once they came- AND PAY A 7.95 RETURN SHIPPING FEE!!! What a ripoff of a store!!
Reply from DXL2025-12-16
Hi Sarah, We're very sorry we were unable to cancel your order. Please call 855-746-7395 to provide your order number. If the order has shipped, we can refund the shipping fee. If you see a $7.50 return fee when the order is returned, we can refund that as well. Refer to ticket 664996 when you contact us. Sincerely, DXL Customer Service
Inaccurate Sizing and Unfair Return Costs
Ordered based on the size guide, but the clothes came way too big. The measurements on the website are clearly inaccurate. Even though the customer service was prompt and polite, but at the end of the day, we are paying for the product. Having to cover the return cost for an error entirely on their side is unacceptable and frankly infuriating. No more next time.
Reply from DXL2025-11-22
We're sorry for any concerns and will be happy to assist you. Please email [email protected], or use our live chat line at dxl.com, or call 855-746-7395 for assistance.
Needs some business schooling UGH
BEST pique POLOS EVER & ships UPS (the best) 1st discovered on Amazon where returns are EZ, now a slim selection there. I know why. Previous order Spring 2025 Quantity good Some collars IRONED (NEVER on a POLO!!!) More insults = ironing was CROOKED !!! Phone "help" = retuns too laborious & IFFY to risk Oct 2025 order 1st partial shippment = Quantity missing 2 of 4 ALL collars IRONED (NEVER on a POLO!!!) More insults = ironing was CROOKED !!!
Reply from DXL2025-10-28
Hi. We're sorry for any concerns We sent a request for more information but haven't received a reply. Please call 855-746-7395 or email [email protected] for assistance.
Bombards me with spam emails all day
Bombards me with spam emails all day, never opted in to mens clothing company? Their unsubscribe button doesn’t lead anywhere. I contacted them to stop and they told me it would continue for so many business days?! No idea that would need to be the case. But it has continued on. Unsolicited emails are illegal
Reply from DXL2025-09-15
Sophie, We're sorry if you are still receiving emails after unsubscribing. Emails usually stop completely 7-10 business days after you unsubscribe. We have requested your contact information so that we can confirm your email address has been removed from our marketing database.
What a shambles of a company
What a shambles of a company. received a t shirt in UK today, want to return as too big. Tried to log into my account, wrong password, asked 4 times for password reset, nothing, sent another email to be told that my email doesn't exist although that was the email used for placing order and received confirmation on. Now been told to contact a different department and two hours later, nothing. No idea how to return the item for a refund, can't get into my account and no one seems to be doing anything to help.
Reply from DXL2025-09-30
Hi, Robert. We're very sorry for any concerns about an international order. Please send your order number to [email protected] and request a return label and return documents. Sincerely, DXL Customer Service
Garbage product
Garbage product. Underwear and socks fall apart almost instantly while shirts have poor stitches. Used to have preshrunk quality fabrics but now super thin. In addition, I tried to use a gift card to buy some shoes and they claimed it was not a valid card (it was valid until they voided it today) then replaced it with a card that would not work. Years of abuse and this was finally the last straw. Not even a good big and tall selection anymore.
Reply from DXL2025-08-20
HI we are truly sorry for any quality issues you have experienced with our product and issues with the gift card. Please contact us at 1-855-746-7395 with the gift card number so we may help,
Underwear torn after 1 wash!
I purchased a 3 pack of underwear for nearly $40. I’ve worn each pair once. I just washed them and one pair has a major tear the top of the elastic above the tag. The quality of this product has gone way down. I’ve been wearing these for years and just the past few years the quality is zero. I keep giving them chances and am continually disappointed. Time to find an other brand. P.S. I’ve tried attaching a photo but it will not allow me to do so.
Reply from DXL2025-08-01
Drew, Thank you for your feedback. Please contact us at 855-746-7395 to further assist you.
Exceptional Customer Service Recognition DXL Big + Tall
Subject: Exceptional Customer Service at DXL – Pineville, NC & Greenville, SC Locations I wanted to take a moment to express how enormously impressed I was with the outstanding service I received at DXL Big and Tall. My experience began with the Greenville, SC store, where I spoke with Anthony about a pair of dress slacks I saw online. Anthony was incredibly thorough, knowledgeable, and professional. He went above and beyond by locating the exact slacks I wanted at the Pineville, NC location—closer to me—and provided the store’s contact information. When I called the Pineville store, I had the pleasure of speaking with Paige. She was friendly, courteous, and attentive. After I explained what I was looking for, she immediately pulled the dress slacks in the sizes and colors I needed, preparing for my visit. When I arrived at the store, Paige greeted me with a warm smile and made me feel genuinely welcome. She guided me to the fitting room and continued assisting me as I tried on several options. Her customer service was top-tier. I also want to commend the store’s presentation—clean, well-organized, and stocked with great merchandise. The atmosphere was relaxed, upbeat, and inviting. Before leaving, I met the manager on duty, Vicki, who was just as pleasant and supportive. I shared my appreciation for Paige’s excellent service, and it was clear that the team at DXL Pineville works well together. Overall, I had an exceptional experience at both locations. Thank you to Anthony, Paige, Vicki, and the DXL team for delivering the kind of service that truly stands out. Sincerely, Chris Hill President Whip Cash Entertainment Group
Reply from DXL2025-07-29
Hi Chris, Thank you for the wonderful review! It's great to know that Anthony, Vicki, and Paige have provided you with outstanding service. We'll be sure to forward your kind words to them and their managers. We hope you'll stop in again soon! Sincerely, DXL Customer Service
can't ever log into account
I created an account and can never sign in. Trying to check order status. I won't do business with them again.
Reply from DXL2025-05-31
We're sorry for any login issues and will be happy to assist you. Please email [email protected] to provide your name and email address. Please also include the device and browser you're using. Are you using the app? Please include ticket 616910 in your email. We can then have our web team research the login problem.
Shipping Game, I'm not playing (resolved).
Got an email from DXL for 40 dollars off it you purchase 100 dollars. Purchased 110 dollars, shipping was free, put in the 40 dollar discount code, shipping went to 10 dollars. Called customer service and said this didn't seem right. She removed the shipping fee. She said they would ship it out that day (4/9/25). Later got a shipping notice arrival by 4/17/25, but if I upgraded my shipping the UPS for 8 bucks it would be quicker. Called customer service and now is is shipping via USPS. They just lost me. Update, got a call Sunday at Noon from the person in charge of customer service. He chatted a bit and discussed what he know (he had already researched the issue). He convinced me that he was going to look into the shipping method and make it better for the customers. He also shared some upcoming things coming to their stores, and web site. I'm back.
Went to Denham store today was rush out…
Went to Denham store today was rush out of store and I ask for a coupon they told me they don't have any and told me no more are coming out I have been shopping there for 20 years spend thousands of dollars there very disappointing 😑
Reply from DXL2025-03-31
Dear Robert, We're sorry for how you were treated when shopping at our Dedham store. We take all complaints seriously and have privately requested more information from you. Sincerely, Customer Support DXL Big + Tall
Fanatics NEEDS TO ADD MORE SPORT APPAREL IN BIG AND TALL SIZE
This place has shirts made by fanatics i like that especially for the packers and the milwaukee bucks sport apparel, however I am having the upmost hard time trying to get this shirt skew number 201390029 from fanatics site but don't have it in the size I want it 2xlt or 3xlt these sizes are different from the dxl store to other stores that offer a big and tall selection I spoke with the manager about this at the Brookfield store DXL I have been waiting for these sizes to be an option for some time now especially with that skew number that shirt specifically!
Reply from DXL2025-03-09
We're sorry that we don't carry Giannis Antetokounmpo gear in our assortment. We are forwarding your message to our buyers as feedback.
Ordered 2 pair of Lucky jeans online
Ordered 2 pair of Lucky jeans online. They charged me for both and only sent one. I have reached out repeatedly and they totally ignore it. I am going to call AMEX to dispute charges - that is unfortunate, I don't have time for this crap. Take my money, follow through on your end and send me what I ordered. Disappointing, I am a long term customer that they treat like this. If you just reply with a copy and paste response don't bother. It is disingenuousness - if you want to address my problem respond to my messages.
Reply from DXL2025-02-22
Dear Todd, We're very sorry you didn't receive one pair of jeans. We'll be happy to help you. Please call 855-746-7395 or email [email protected] to provide your order number. We'll wait to hear from you. Sincerely, DXL Customer Service
Over paid
I spent 60 on sweat pants and they did this.. the pictures show thar top curled, I've never seen something like this.cheap shit
Reply from DXL2025-02-15
Hi Chris, We're very sorry for any concerns about sweatpants you purchased. We'll be happy to offer a replacement or refund. Please email [email protected] for assistance. Please include any photos, and please also let us know when and where the sweatpants were purchased. We'll wait to hear from you.
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