We get Big + Tall. It’s all we do. At DXL, Big and Tall is not a section — it’s 250+ stores nationwide, a comprehensive website and convenient mobile App. We offer a shopping experience like no other, allowing Big + Tall guys the freedom to choose what they want so they can wear what they want. It’s everything they’ve been searching for, and at DXL, they will find top designer brands in the sizes and fits they need, as well as having stylish choices they won’t find anywhere else.
Written by the business, not verified by us.DXL (destinationxl.com) has a 3.8 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, knowledgeable, and genuinely welcoming throughout their store visits. Consumers consistently note that shopping is completely seamless and deeply enjoyable thanks to personalized sizing assistance and an impressive selection of quality apparel. Some reviewers were not happy with certain customer service encounters, mentioning unapproachable staff members or feeling completely ignored upon entering the premises. People also reported occasional difficulties with their orders, such as unexpected merchandise sizing discrepancies or frustrating return procedures that made the overall process complicated and cumbersome.
Auto-generated from all reviews of this business. For reference only.Let's see. I order something Saturday, 7/29, and I get a shipment email on 7/31. 8/2, lo and behold, the item hasn't shipped as stated. It's my first purchase with these people and I'm starting to get cold feet.
We're sorry that your order has not shipped as stated. We would like to review your order and make sure that you receive it. We have privately requested more information. Sincerely, Customer Support DXL Big + Tall
DXL is supposed to be a specialty shop for larger men but the pricing is outrageous. Womens specialty shops have buy 1 get one, buy 1 get 1 50% off and even 40% off sales. By the time a shirt goes on sale here the only thing left is 1xl to 3xl where you can get at your local walmart. This store is not catered to regular people. We try to shop there because my husband is a larger man but its not as often as we like due to the pricing. Store personnel are also less than enthused to help you. high prices and poor customer service in store.
Hello Phoenix, Thank you for your review. We take these matters very seriously and would like to make this right. We have sent a private request for your information and look forward to resolving the issue. Sincerely, Customer Service DXL
7/5/23 appx. 4:30p. Homestead, PA poor service. I was trying to purchase a shirt and maybe a T fur a family event. Staff person never stopped folding shirts only have a casual point in the direction I needed to go. I am her to pull down a shirt, she made me feel like an annoyance. I circled the store several times and no one offered to assist me.
Hi Mark, We are truly sorry for the experience you had at one of our stores. We have forwarded your complaint to our store operations dept and the Regional Manager will also be notified. We are sorry for any inconvenience this has caused. Thank you, Customer Service DXL Big + Tall
DXL delivers a quality product at a great shipping time. I totally trust them.
This place is a complete RIP OFF! Was in there on 6/10/2023 lake Grove location want to the clearance rack picked out a polo tee shirt tag said $75 marked down 30% tee shirt came out to be $53 dollars the problem I have is that tee shirt was marked up before they put the red 30% circle sticker on it. stop playing games with people's money
Hello Joey, Thank you for your recent purchase and feedback. After further review of your purchase we see that the Polo Ralph Lauren Wellness Club T-Shirt had an original retail price of $75.00. The two colors purchased had different markdowns and we apologize for any confusion. Sincerely, Customer Service DXL Big + Tall
DXL doesn't know how to take no for an answer. I have unsubscribed to their emails multiple times yet they keep reinstating those emails. 6/8/23: in response to your reply, I don't know what more information I can provide. I've asked you to unsubscribe me multiple times and that means no, I don't want to hear from you any longer. But then you keep reinstating the subscription and sending me emails that I don't want to receive. That's what I mean by not taking no for an answer.
Hello Mike, We're very sorry for the inconvenience. We'd like to help and have sent a request for more information. We will have our marketing technical team make sure your email address is removed from their database. We look forward to resolving this matter. Sincerely, Customer Service DXL Big + Tall
Order came in wrong color. Wanted to charge me $7.50 to return item that was sent wrong and not my fault. Called customer service and spoke to a very pleasant and helpful person named Mary. She is sending me the correct color at no charge and no charge for returning the wrong item
Hi Bill, We are truly sorry the incorrect size was received in your order. Please contact us at 1-855-746-7395 so we can process a refund or a replacement order for the correct color. The $7.50 restocking fee we will be happy to waive or ship a replacement order shipping 2nd air for the correct color at no addiotnal cost to you. We are truly sorry for any inconvenience caused. Thank you, DXLG Customer Service.
Returned a $1,500 item. I never received a refund even a written request. $1,500!!!
Dear Jim, We're sorry that you have not received a refund for your return. Please email us at [email protected] and provide us with your name, phone number, order number (if it was an online or phone purchase) and advise us if the item was shipped back to our warehouse or returned to a store. If it was shipped back to our warehouse please provide us with the tracking number from your return label if you have it. Thank you. Sincerely, Customer Support DXL Big + Tall
I was at the DXL store in Danbury Connecticut and met the wonderful manager Michael. He help me with all my needs. He was very professional and very patient. He deserves more than five stars. I will continue to go to that DXL store.
Hi Frank, Thank you for your kind words! We're very happy to hear about the great shopping experience you had with Michael, at the Danbury, CT store. We'll be sure to forward your comments to our Store Operations department, and to Michael and his regional manager. Sincerely, DXL Customer Service
I love the clothing! It would be nice, though, if they either quit offering (and charging for) expedited shipping or actually got it shipped as promised. This is the second time (of twice that I’ve paid for quick shipping) that they’re simply not getting it to me. This would be less of an issue if it weren’t combined with the fact that they’re available inventory at my local store consistently sucks. If I could find clothing I like ANYWHERE else I would take my business there.
Hello Jason, Your feedback is important to us. We are very sorry to hear there's been delivery issues with your orders. We take these matters seriously and would like to make this right. Please email us at [email protected] with your order numbers. Please also include your local store location as well as the styles and sizes you're not finding. We look forward to hearing from you. Sincerely, Customer Service DXL Big & Tall
Nope. Just NO!! I have been a loyal customer there since 2006. Spent thousands of dollars. They somehow messed up my email address and took away all my earned points & sent to another email (not mine!) . I have called their headquarters 5x and it’s STILL NOT FIXED!! I’m not sure who is running this company but please do not patronize them. Have no idea how to get this issue fixed and no one at their customer service line seems to care!!
Hello Claire, Please accept our apologies for the disappointment and inconvenience we have caused you. We take these matters very seriously and would like to make this right. We have sent a private request for your information and looking forward to resolving the Rewards issue. Sincerely, Customer Service DXL
Good store for plus sizes and I like the rewards program
Visited the store in Madison TN with my son. He’s tall but skinny. Both employees made it clear that he didn’t belong there. We were only looking for dress socks but what if we came looking for a tie, socks or to buy a gift for someone who was considered large? The continuous reminder that he wasn’t “BIG” enough to buy their clothes was irritating! After his purchase, a different employee yelled “tell your big friends about us”! REALLY?!?! Like the money he spent was irrelevant! Do better! Even if he had come looking for a shirt for himself & couldn’t fit anything in the store, play it off! Up sell something else! ACT like you want the patronage! Will I recommend this location, ABSOLUTELY NOT! And sadly, we know several people who could benefit from shopping here! Stop body shaming potential customers!
We're very sorry for the poor shopping experience you had at our DXL store in Madison, TN. We strive to provide excellent service and regret not meeting our standards or your expectations. Please accept our apologies. Your feedback is greatly appreciated and has been forwarded to our Store Operations department and the store's regional manager.
Wide range from causal to formal wear for big guys but I will no longer shop here anymore no one sales clothing for the retail price but they do, seriously overpriced. Make sure to search around before purchasing found same jacket priced there at $90 at another location for $47 jeans same thing. Returned!!! OUCH!!!
Experience has been fine. The reason for “eh” rating is lack of new brands or designs. Same ole stuff, especially dress shirts so I’ve been ordering a lot more from competitors or custom fit shirts. Want my business back? Get some new inventory. Something other than Brooks Brothers.
I ordered a coat in store for a trip I was going on in 2 days because the coat was out of stock. I paid to have it overnighted for the next day but it didn’t ship that day like it was supposed to and was projected to arrive late. I called DXL support the next morning when they opened, and I requested they change the ship address. They could not guarantee that it would go through in time but I checked 30 minutes later and the shipping address had been updated, and a discount had been added to the shipping for the inconvenience. DXL support was very courteous and understanding. I would recommend this company to anyone.
I ordered a shirt for my son of 11/29/22 which their website showed as available. After multiple times contacting them and asking for a tracer, today on 12/23/22, they tell me it is no longer available. Kudos to Dani in customer service for giving a gift card to soften the blow.
I got myself in a pinch. I had to officiate a wedding for a relative and Thanksgiving took it's toll on my dress wardrobe. Tyree at DXL in Towson MD hooked me up with a good looking, good fitting suit at a fair price. Thank you, thank you, thank you!
I’m a trucker and I have been to flex stores all over the country never been disappointed always get the help I need and I’ve never been treated like I wasn’t wanted in the store some stores didn’t have certain items that I wanted but always offered to order it for me and send it to my home area
Hi Jeffery, Thanks for the kind words. We're glad you're finding what you need at DXL's around the country. We look forward to meeting your future merchandise and service needs. Safe travels! DXL Customer Service
I ordered my clothes for my honeymoon and needed to leave 3 days after so I paid $30 for 2-day shipping. On the second day, the clothes weren't here. I emailed the company and Craig waived the $30 delivery fee from my order. Their customer service is great! Everyone makes mistakes. They were delivered on the third day, which was inconvenient, but I am so happy with the way the situation was handled.
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