DJI (dji.com) has a 3.0 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 32% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
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Most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful support agents, automated replies, and extremely long waiting times when trying to resolve technical issues. Many people also reported receiving faulty equipment or experiencing sudden hardware failures shortly after purchase, accompanied by frustrating warranty claims. Reviewers expressed deep disappointment over the lack of proper solutions and communication when seeking help.
The minority of people were satisfied with the efficient after-sales service, noting smooth communication and fast product replacements. Some reviewers noted that their broken devices were thoroughly investigated, quickly repaired, or swapped without incurring extra costs.
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I was excited to get my P4P+ back in the air. I followed the set up steps which was pretty easy but much to my dismay the built in tablet on the DJI Phantom 4 Pro+ just couldn't run their preinstalled DJI Go App. The app launched properly and connected to the drone but every time you pushed "Go Fly" a pop up opened that said "Unfortunately, DJI Go has stopped working" it would then close and relaunch. I tried rebooting 10 times, then contacted DJI Support on messenger and they responded to my request almost immediately – which made me quite surprised. DJI Support was where this experience really went great. He instructed to reinstall the controller firmware via loading it onto a micro sd card on my pc, and then put the micro sd into the controller and power it up and it will automatically update. Fortunately, it worked. I bought this to do something not a month from now, I was scared I was going to go through a return process, but NO the customer service agent helped a lot with the issue & I got it fixed.
I loved my Phantom 4. It was great until I went to fly this on a afternoon and as soon as I took off, it went crazy. I had no control, and when it finally crashed, it did into the river. I'm a very conscience flier; I never fly unless I am sure it is safe.
Contacted DJI customer support, sent all information they asked for and was really impressed with their response and resolution when i got word today that they will replace my aircraft. I can't wait to get my Phantom 4 back and go flying again. DJI came through. They held to every single time commitment they made to me and my new drone showed up yesterday. I was a little nervous flying it at first but it came right back to me. Keep up the awesome customer service, DJI.
My first personal experience with DJI has left a good taste in the mouth, so to speak. When I am ready to purchase a new drone, or perhaps a small fleet for our Department, it will certainly be from DJI, purely because of their wonderful customer service. I received my first drone, a DJI Spark, few months ago. Loved everything about it, except that there’s one problem..Though being new to the drones, after using it for a few days, I noticed it wouldn't let me go more than 70m - 80m away without loosing signal with the remote controller.
I have spoken to several people at DJI customer service and I have found most of them to be extremely helpful. Had to send the item to the manufacturer to get it fixed. I got my device back after few weeks working perfectly and was also provided with more helpful tips. I would highly recommend.
I purchased my first DJI Mavic2 Pro and it is definitly the best drone I've owned so far. I pretty much stumbled upon this product on the DJI Store, and it was flat out amazing! So far, the connectivity has been super reliable, I'm very pleased with the Mavic2 Pro and will be using this exclusively on all of my travel trips due to its increase in sensors, smaller size for portability, and decent battery length. I have flown this around the beach, in the city and in suburbs. It is awesome and it's flight controls are super reactive. The system is well built and the drone is made VERY WELL. DJI did great with this one !
The DJI Mavic 2 Pro is really a superb piece of flying equipment on the market. I'm an architectural photographer,captured so many stunning pictures with it. So this amazing drone really helped me with my work. I bought it for the camera capabilities (10 bit/ H265/ 4K etc), and of course its portabilty. If you are familiar with editing 10 bit photos , OK then this is definitly the drone to get. You can do quite huge amounts of post processing. And I also got a lot of help from DJI support team, every time they cleard my doubts with patience. Overall, it's an excellent experience with DJI.
This is an amazing piece of technology you need to own. I purchased DJI Mavic Air about a week ago and so far, I'm very pleased with the performance and video quality.
After buying this drone, I was really impressed with DJI as a company, and I probably will never buy drones from any other companies. The drone has a great companion app and I love some of the included free software, very responsive, steady video even on a windy day. My new DJI Mavic Air controls make it one of the best out there for beginner drone flyers. Product was as described. Great customer service and shipped fast. I would recommend to friends. I probably will never buy any other companies drone.
Before my Mavic Air arrived, I looked through these reviews, and = I was totally prepared to be let down, disappointed, and frustrated with DJI. That was not the case! The refurbished product works like a dream, and they had fedex give constant whereabouts of my shipment. The reason that it's not five stars, is that the FEDEX truck said that they'd have it for Thursday, but didn't show up until Monday, because DJI sent the shipping label and the box at separate times. But I'm not one to be picky and dumb, so this was not a big inconvenience. I still have yet to need to speak with their infamous customer service, but up until now, I'm very happy with what DJI has provided.
UPDATE 1- Needed to use DJI Repair and Service. Was not perfect (lengthy process), but I'm still happy with my purchase.
Purchased my Mavic Air and DJI Care Refresh from DJI Store on April 2018, Crashed it on Dec, contacted the Support, they provided me a link, I followed that link to type in some info, then got a case number and a shipping code, and then I shipped my drone to them, several days later, they received my drone, shipped a replacement to me the day after they receive the drone, very impressive service, thanks DJI.
Tried to ask a some simple questions. The videos online say that you cant download certain videos or (raw) photos without useing a p.c.. the video is from 2016. What does raw mean? Unedited ?
I DO NOT want to fool.arpund at a desk when modern technology, and even cheap drones, allow direct download from the device to my phone without wires...
The response I got , FROM BEMO, was, "yes , you can download photos." (Bemo is from.adventure time , it's a translated English, sounding, voice, from a clearly , not very articulate , original speaker.)
I tried a few more times , in hopes of getting a regular person that understand the nuances of our language and finally gave up.
Looking at these reviews, I will probably get a completely different drone.
I sent in my Mavic Pro for a gimbal overload error. I got a bill that said it was from crash damage even though I never crashed the drone. I had to send in my flight data and they confirmed it wasn't crashed but it was now out of warranty so I had to pay anyways. The annoying part is each of these steps takes a full week. A week till I got the first bill, a week before I could send in flight data,a week for data to be reviewed, and a week for it to be repaired. I finally got an email that said the repair was finished and to wait 3 business days. After 5 business days I contacted them AGAIN and they said it wasn't finished with the repair process and to keep waiting with no timeline! A frustrating experience to say the least. Their products are great but I hope you never have to get one fixed
Ordered an Osmo Mobile 2 from DJI, works pretty well, there was a bit of learning curve though. Brought it on my trip to Asia, got some cool stable footage. I'm surprised to see so many bad reviews here. I'm satisfied with my purchase.
While my Spark drone was AWESOME, the Mavic Air and the process has been horrible. I am on the phone each day with customer service because I need to know the update to my receiving a new unit. My Mavic Air was shipped defective and I simply needed a replacement. It has now been nearly two weeks without a drone. I am a DJI Select customer and was told this would decrease ship time. That is not the case. All they had to do was replace the unit like they said. Today they told me they are not sure when a new one will ship out. There were no delays when I went to pay for the new drone, however I am forced to wait until the website is updated to see the repair status - which doesn't happen often. On top of that, I'm without a drone for which I've paid additional money to have delivered earlier. Now I am seriously considering getting my full refund and just keeping my Spark. And of course, NEVER buying anything from DJI again. They need to make things better by honoring what I paid them for and shipping my replacement, which is due to no fault of my own, to me expedited. But when I talk to them on the phone, they don't care. They mechanically say they are sorry for the inconvenience and you can tell they are reading a script or just making a statement. DJI has so much potential and their products are awesome, but they will lose out due to the horrible customer service and resolution time.
Last summer (2016) I spent an entire month debating between the brand new DJI Phantom 4 or another brand. All I could find at the time was how good DJI support was when you had an issue.
Fast-forward one year: My opinion has changed due to the experience I have had.
My controller stopped taking a charge. At first I thought it was the charger itself. I was able to charge all 3 inflight batteries. I did a simple volt check with my multi-meter. All Good. When plugging in the charger to the controller, the controller indicated that it was in charging mode. However, after a few minutes, the controller would shut off (as if to say charge complete).
I made contact with DJI online support, explained everything, and sent him short video of what was going on. He explained that I would, in fact, need to send in the controller for a simple battery swap. I asked how long did he believe it would take as I was to do some recordings for a local Sheriff's Office 3 weeks from that day. "Oh, turn around is 10 days". I confirmed he did mean after they received the controller in the mail.
Let's fast-forward 4 weeks - no updates. Online Support states they will look into it.
Let's fast-forward another 2 weeks - no updates, nothing. Item is still sitting on a tech's desk being tested. Although, 3 weeks ago, they told me the same thing.
So here we are, 6 weeks in, and I still have no controller and no information as to when this replacement will arrive. I make contact with Online Support each week asking for updates with no updates :(
CAS-972686-K7P7T9
I've had 3 drones from DJI - The Phantom 4, Mavic Pro (destroyed), and another Mavic Pro. With the Phantom 4, I will say that it came and was unable to fly, so that is minus 1 star. But the process to get a new drone was quick and efficient.
When I sent in the 2nd Mavic Pro after running it into a house (oops), the repair process was fast, trackable, and they even did an upgrade on return shipping to me to get it before a vacation with no additional fee!
Their support has been amazing. I really appreciate them!
This company manufacture of one of the BEST products of its type in the world. However it is utterly let down by its shambolic customer service policy which is wretched.
Technical products require timely and efficient backup. The owners of the company are damaging DJI's business case by failing to adequately address this fundamental requirement of new products. UX...User experience is at the heart of the business case for ALL new products. I give you Apple as an example. DJI..You products are great.. Please focus on your customer service OR you will crash and burn. People DO NOT like feeling ripped off and will only suffer this once! Repeat Business is everything, your product to customer service priority needs to be 40/60. Please take constructive critisism from somebody who knows, and act on it. It is only DJI's bottom line that will ultimately suffer if you dont, and eventually somebody will come along, do things better and take your customer base! Common Sense?
DJI Phantom 3 remote controller issues and Bad warranty experience:(
I have DJI Phantom 3 4K. Love the drone but remote controller stopped working after 3 month of purchase,the power won't turn on so I called the customer support tech and got case ID(324618-w8g7p8) .
I sent out the controller in march and still waiting for them to send my replacement like
They promised it would be shipped out in 5 buisenss days on April 17 email which was sent by the customer care. Been waiting for it since then.
I emailed customer support few times but didn't hear back then i called their support line and complained.
It's may29- 17 I just called their customer support line today which is located in philipines btw to find out they still have not sent my controller yet.when I asked to speak to manager I was told they are all in meeting hahaha what a joke. Very very disappointed in service. I have spent over 4000 dollars on dji drones and accessories. As a realtor , I had gotten use to using this for my work finally now back to square one again.
I bought my first DJI product a couple of months ago and while the product in large works fine, some things that I take for granted in a 2016-era video camera (continuous AF while filming) is not working as it should, based on the impression I got from the documentation on their website before purchase.
The lack of documentation and escpecially the following interactions with DJI in their website forum, facebook and mail have been really disappointing. It seems like DJI themselves doesn't have a clue as to how their product works. That is, if I even got an answer at all. And when I got an answer(website forum) it was always short handed and bordline rude at times. The replies also gave the impression that they were machine translated to English(from Chinese I presume) which also made the service feel bad.
If DJI could solve this I'm certain they'd be able to be a well respected company. But right they have huge customer service issues that they need to fix.
Not sure what all the fuss is about. As someone who makes a living with quads, I need to know that a company has my back. However, drones can be a frustrating proposition. Anytime I have an issue, have called DJI and tried to find a solution. If one wasn't available, I sent it in, got it resolved and had it back to me within a couple of weeks. It works fine now.
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