Good quality on the replacement storage…
Good quality on the replacement storage bag. The leg weights (although not used yet) appear to be a good quality as well.
About E-Z UP
Data updated- Website
- ezup.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 50% (19/38)
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About this business
An authentic original, E-Z UP is the #1 brand of portable shade structures and accessories worldwide.We created the pop-up canopy category four decades ago and have a proven track record of innovation and manufacturing expertise with products that continually set the benchmark for quality, durability, and ease of use.Headquartered in California, E-Z UP serves customers in over 100 countries with a wide range of innovative products built for recreational, professional, and industrial applications. Our iconic pop-up canopies and accessories are essential equipment for outdoor events, activities, and work environments where sun protection and portable branding are needed.Our mission is to deliver best-in-class products that enable great experiences, enhance comfort and safety, and extend the reach of our customers around the globe.
Written by the business, not verified by us.Is E-Z UP legit?
E-Z UP (ezup.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 50% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
It went up easy and great coverage are
It went up easy and great coverage are. Nice that it has the roof vent to let air flow through. A little heavy but not too bad for its size
excellent quality
Quick shipping, great quality product!
Exceptional customer support
Twice recently I had to contact customer support to deal with a case that was damaged in shipping and then a separate maintenance issue. In each case my phone call was promptly returned, communication was exceptional and the outcome was far more than I expected. I would go so far as to say that E-Z UP's customer service should be THE model for the industry. I especially want to recognize Joshua M for his dedication to resolving both of my issues in a very caring and professional manner. Thanks!
These shades are top quality
These shades are top quality. I replaced a 20-year-old Eclipse shade only because it was stolen. I got the Express Aluminum and am very happy with how smooth it moves and how lightweight it is.
Broken upon arrival
Broken upon arrival. Emailed. No response.
Reply from E-Z UP 2024-07-01
Hi Scott, A customer service agent will reach out regarding your damaged canopy.
Amazing customer service and support
Amazing customer service and support. Good trusted products!
fantastic
Best customer service. Very helpful and nice.
East re ordering helpful customer service
Never had an issue ordering supplies with EZ Up ! Always helpful service !
Happy in the country
My husband was very impressed with the quality and the ease in putting the pop up tent up.And the delivery was as fast and the cost very reasonable. We are happy all the way around.🥰🥰🥰🥰
Duplicate
I bought a tent and then found that I didn’t need The return process was extremely simple. I would definitely recommend this company to anybody else.
Got exactly what I needed
Got exactly what I needed to make the necessary repairs, alls well.
I have always used E-Z UP
I have always used E-Z UP. Replacement parts are not only easy to order but to change out as well. The only tent system I plan to purchase. From tailgating to craft fairs to Bonnaroo, E-Z UP "IS" the best.
Easy to use website
Easy to use website. Helpful advice from a live person. High quality product, everyone loves the customized tent.
Collapsed in the rain.
I have always counted on EZ ups to shed water. I bought the ambassador model, and I only had it a few toweeks when it completely collapsed in the rain, there was no wind.
Reply from E-Z UP 2024-06-25
Hi Pat. A customer service agent will reach out to you.
Quality built
Easy ordering helpful associates good prices.
Great customer service
Customer service was great when dealing with my warranty issue.
My overall experience was good
My overall experience was good. I wish I could have put our logos on all 4 sides of the canopy and not just 2.
Didn’t last through the first rain.
Quality construction
Week attend two weekly market events and have 2 separate EZ-UP canopies. They have held up well for over a year and we have seen multiple canopies break and/or fail at these same events. None of the broken canopies were EZ-UP. Buy the right one, buy the best one, buy EZ-UP!
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