We’re here to help people try more new things more often. To stir up new emotions and create experiences for you and your friends. Not only do we send out personalized samples & complimentary bottles, we give people access to rare and original spirits, invite them to great events, and keep them educated & entertained with booze-themed content.Enjoy special releases, themed Tasting Boxes, live tasting events, and a wealth of information on spirits & distilleries. Keep track of your Home Bar online.
Written by the business, not verified by us.Flaviar (flaviar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-24.
Reviewers had a great experience with this company. Customers truly love the wide selection of unique spirits, robust packaging, and the thoughtfully curated advent calendars that make wonderful holiday gifts for enthusiasts. People frequently mention that customer support teams are exceptionally helpful, friendly, and quick to resolve any questions or assist with managing various purchases. Some reviewers were not happy with unexpected shipping delays, completely unfulfilled orders, and a frustrating lack of proper communication regarding tracking details and refunds. Consumers also noted recurring problems with fragile bottles breaking inside shipments or arriving damaged during transit across various delivery regions and addresses.
Auto-generated from all reviews of this business. For reference only.Great selection, prices, and service. I live in a more rural area where the selection offered by Flaviar isn't available in stores. I want to thank Flavair for being able to ship to Wisconsin again. I was a previous member and am back and will always be a member.
I’d say in the year plus. I have had this. It’s been good. Some are a bust. But you’re not going to please everyone. I’d say for the most part I keep the subscription just to explore new brands.
I received a monthly subscription as a gift. The service and communication have been excellent. The bourbons are top notch. Customer service was incredibly responsive. I highly recommend Flavian and will be sending gift subscriptions to friends and family.
HORRIBLE HORRIBLE HORRIBLE!! First of all- customer service is absolutely unresponsive or when they don’t respond they are not customer service oriented ! I bought a three month subscription for my boyfriend. 2/3 deliveries were NOT at the time they were scheduled for. When I reached out, Flaviar told me to contact the courier. NO- you contact the courier and tell them to drop the package off without the signature to make up for the inconvenience. We can’t sit at home all day waiting for the shipment. They said it would be here between 4:30-7:30pm and the courier showed up at 11:30am and didn’t leave the bottle. So then we were left with the next day sitting at home all day just to be sure it showed up when we were here because the time frames given are NOT accurate. I would never do this again because of the HUGE inconvenience . You can’t give a timeframe to be home for signature and then not show up at that time and not leave the bottle. Customers should not have to go through the hassle of when it will be there next and how to adjust their work schedule. TERRIBLE!!
Hi April, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration this caused. We completely understand how inconvenient it is to plan your day around a delivery window. However, since these shipments contain alcohol, a signature from someone of legal drinking age is legally required upon delivery. Unfortunately, this is not something we’re able to waive or override, even in situations where the delivery window is missed. We know this can be inconvenient, which is why we often recommend shipping to a business address when possible. Once an order ships, we provide tracking information right away. Through the carrier’s tracking portal, recipients can typically request options such as rerouting the package, scheduling a specific delivery date, or arranging pickup at a local facility (depending on what the carrier offers in that area). Direct communication with the carrier is usually the fastest way to make these adjustments, which is why we suggest this as the first step. That said, if you’re unable to reach the carrier or run into issues making changes, we absolutely remain available to assist and coordinate with the vendor as needed. We sincerely apologize that this process felt frustrating and unsupported. Your feedback is important, and we’ll be sure to share it internally as we continuously work to improve both communication and the overall experience.
Absolutely through and quick response to questions.
I accidentally had an old address get auto-filled when ordering a 3-month subscription back in November 2025. I noticed immediately and reached out to Support who confirmed they can change my address to the correct one. However, with each monthly subscription order confirmation I received, the incorrect address was listed and so I had to reach out to get it changed. No issues the first two months, but the third month, the address was not changed in time by the Support team and I did not receive my bottle. When reaching out to Support about not receiving my bottle, they said it was too late and that there's nothing they can do about it. When I mentioned I've repeatedly tried getting my address changed, they said that when I requested an address change, it was only for future orders, NOT the 3-month subscription. That didn't seem fair as I tried resolving my original mistake multiple times, so I asked for a refund for the third order only (even in credits so I can get a new bottle), but they only offered a $20 credit. This seemed unfair and I've followed up multiple times to get an equivalent amount of credits ($73) of the bottle I didn't receive, but I've been met with radio silence each time. Again, I understand I made a mistake originally listing the wrong address, but I tried resolving it multiple times and I feel I should have been compensated for what feels like the company's mistake.
Hi Guy, Thank you for sharing your experience, and we're very sorry for the frustration this situation caused. That’s certainly not the experience we want for our customers, and we apologize that the address change wasn’t successfully applied after your initial request. To make this right, we’ve gone ahead and processed a reshipment for your misdelivered order. Once the replacement is packed and ready to leave the warehouse, you’ll receive an email with the tracking information so you can follow its delivery. Thank you for your patience while we sorted this out, and we appreciate you bringing this to our attention.
These guys are great. Non-judgmental and very helpful. The info provided is in depth. The prices are not excessive.
I have been a member of Flaviar for just under a year now and could not be more pleased with their business. This is a superb way to access difficult to find offerings and most often at a lesser price than can be found elsewhere. From order to shipping, the communication from the Flaviar people is consistent, accurate, and professional. I foresee a long association with them for many years.
I ordered a 6-month bourbon subscription for my husband for Valentine’s Day and scheduled their email gift message to be delivered on 2/13. By 2/14, he still hadn’t received anything, so I reached out to support, honestly not expecting a quick response. Within minutes, I received a personal reply from a real person who was already looking into it. They quickly addressed the confusion, kept me informed, and resolved everything in a matter of hours. Even though the gift notification ended up being a little late, my husband received his subscription confirmation and had his first bourbon shipment on the way quickly. That kind of customer care matters. It didn’t feel like I was dealing with an automated system. There were real people behind the scenes who genuinely cared about making it right. The product itself is fantastic, but the customer service sealed the deal for me. I’m grateful for how they handled it and will absolutely be a returning customer.
We have ordered this advent calendar for years and love it! This year .. we got a broken vial. Flaviar ordered us up a replacement calendar and we could not be happier with their service. It was very prompt and appreciated! Love this company!
If I could give them a zero I would. I ended up (somehow) with a standard subscription and a black subscription totaling $784.60 They cannot seem to get the bottles delivered to the destination so I changed the ship to address. I received 1 bottle at the new address. Since last summer, a total of 3 bottles were sent to the individual who was supposed to receive the subscription. 1 of those bottles was delivered to my home because UPS wanted $100 to deliver off route. Or something like that. So, $784 for 3 bottles of low end bourbon.
Hi Dan, Thank you for sharing. We’re very sorry for any confusion this experience has caused. We’d like to clarify that only one gift subscription was purchased. When the gift was activated, it created an additional order in your account history, but it was fully covered by the gift card, and you were not charged twice. Your subscription includes six prepaid shipments. We can see that four shipments have already been delivered, one was resent due to a return, and the final prepaid shipment is currently being processed. If the number of bottles you’ve received doesn’t match this, we truly want to help get it sorted. Please don’t hesitate to reach back out to our support team so we can review it with you and make sure everything is delivered as promised.
I have bought quite a few bottles of bourbon from Flaviar, and always arrive quickly. I did have one incident, and they took care of it within minutes. I will continue to work with them going forward.
Original post: I ordered a bottle of bourbon and the seal was broke and the cap was pushed back so liquor spilled out. I took pictures and wrote customer and it was pretty much sorry about your luck and do a credit off shipping on your next order. Update on my review 2/12/26, customer service reached out to me and and was able to fix the problem for me. They reached out to vendor and was able to get a solution that we all agreed too. I would definitely buy from flaviar again. Mickalia was able to work with me and the vendor they brought from.
Hi Mike, We’re very sorry to hear about your experience. We can see that you were in contact with our support team, and because the leak was assessed as minor, the agreed resolution at the time was a refund of the shipping fee. We’re truly sorry that this didn’t feel like a satisfactory outcome for you. If you feel the issue wasn’t fully resolved, we sincerely encourage you to reach back out to our support team so we can review it again and see how we can help make this right.
I paid for a 3-month premium bourbon subscription for my dad for Christmas. On Christmas he opened the gift got the explanation of what it was and went to the computer to redeem his gift. Seemed pretty happy about it. Turns out, if you’re not careful they can take away the subscription and make it a gift card. He put the code in that was given to him and somehow it was used as a gift card. I sent an email out and was told basically too bad, he put it in wrong and now there’s nothing that can be done. To add on to that, when signing up you have to use a credit card, which is fine. But they automatically enroll you in a $40 program that doesn’t even give you anything. BE VERY CAREFUL AND READ THE TERMS OF SERVICE. if you don’t they will continually charge you. I asked for a refund on the remainder of the balance and again was told no. So I told my dad to use the last of the money as a gift card since we weren’t getting anything back. At that point it would have made more sense to take the left over money and buy him a nice bottle from somewhere close by with way better prices. After we bought a bottle I got an email saying that now they will refund 23.16 that’s left and they hope they can make it right. I honestly laughed when they said that. In what world would someone give these guy more money to see if they’d just do the same thing. This company is a joke.
Hi Brian, Thank you for sharing. We’re truly sorry for the frustration this experience has caused. Subscription gift codes must be redeemed on the subscription redemption page. If a code is instead used at checkout for a retail product, it is automatically applied as a gift card. Once a retail order is placed and shipped, we’re unable to reverse it or convert the remaining balance back into a subscription, and it can only be used for additional retail purchases. We apologize that this wasn’t clearer during the redemption process and for the disappointment it caused. We appreciate you sharing your experience so we can improve it.
Very responsive to all inquiries-didn’t matter the time of day I had a response quickly!!
Your representative told me it doesn’t matter which whiskey I like and don’t like. Flaviar will send me whatever they want to send me. Leaves me no reason to continue my subscription!
Hi Michael, Thank you for sharing your experience. We’re very sorry for how this interaction came across and for the frustration it caused. That is not the tone or experience we want any of our members to have. As noted on our website, each Flaviar shipment is carefully curated by our team of spirits experts and aficionados to ensure members receive high-quality whiskies that are truly worth discovering. At this time, we do not offer the ability to fully customize monthly shipments. We understand this can be disappointing, and your feedback about this limitation will be shared with our team as we continue working to improve the experience. We truly appreciate you being part of the Flaviar community and remain committed to providing exceptional service and a diverse, exciting selection of spirits to explore.
Good variety. Only issue I have is the delivery challenges. The windows of the deliveries are too wide so I miss the delivery usually at least once.
If you subscribed more than a year ago and you don't use their service, you will still have a subscription renewed without any notice.
Hi Sam, We’re sorry for any frustration you've had with your renewal. All memberships are set to auto-renew when a member signs up, and this is clearly outlined during checkout and in our Terms of Use. That said, we understand how easy it can be to miss this information, especially if you haven’t used the service in some time. We also don’t see a support request from you regarding your most recent charge. We’re always easy to reach and happy to help. If you no longer wish to continue your membership, please contact our support team or visit your Dashboard to manage or cancel your membership at any time. We’re here to make this as simple and stress-free as possible.
I really enjoy the Bourbon of the month subscription and have been impressed by what has been sent. Would highly recommend it.
I received this as a gift. The communication on the delivery was good; the packaging was also very good. Most importantly the Bourbons selected were excellent. This was a monthly subscription and I had not tried many of them - and found some new favorites!
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