We’re here to help people try more new things more often. To stir up new emotions and create experiences for you and your friends. Not only do we send out personalized samples & complimentary bottles, we give people access to rare and original spirits, invite them to great events, and keep them educated & entertained with booze-themed content.Enjoy special releases, themed Tasting Boxes, live tasting events, and a wealth of information on spirits & distilleries. Keep track of your Home Bar online.
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Is Flaviar legit?
Flaviar (flaviar.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the wide selection of unique spirits, robust packaging, and the thoughtfully curated advent calendars that make wonderful holiday gifts for enthusiasts. People frequently mention that customer support teams are exceptionally helpful, friendly, and quick to resolve any questions or assist with managing various purchases.
Some reviewers were not happy with unexpected shipping delays, completely unfulfilled orders, and a frustrating lack of proper communication regarding tracking details and refunds. Consumers also noted recurring problems with fragile bottles breaking inside shipments or arriving damaged during transit across various delivery regions and addresses.
Auto-generated from all reviews of this business. For reference only.
this company billed me for a subscription that I did not want and refuses to refund the amount. It was $264. I tired communicating with them and it was impossible to talk to anyone. Very bad customer service!!!
Reply from Flaviar2026-01-16
Hi Jim,
Thank you for sharing. We’re very sorry for the frustration this situation caused.
After reviewing your account, we can see that the membership was originally purchased in 2021. All Flaviar memberships are set to renew automatically at the end of the prepaid period, which is outlined in our Terms & Conditions.
We’d also like to reassure you that we are reachable and always happy to help make changes to an account upon request. In this case, we can confirm that the dispute has been accepted on our end, and your bank will be returning the funds to your account.
We sincerely apologize for the inconvenience, and we appreciate you bringing this to our attention.
Flaviar is NOT a dependable company. They take your money and run without filling and shipping orders. They make the distributor look bad.
I have contacted them numerous times numerous of times regarding my snd still to date no product no refund, they have documentation of the order and payment.
I would NOT recommend ordering from Flaviar.
Reply from Flaviar2026-01-16
Hi Linda,
We’re very sorry to read this and truly regret the frustration and disappointment this situation has caused.
We want to clarify that this review appears to relate to the same experience you previously shared, which we have already addressed. That said, we fully understand how upsetting it is.
Please know that Flaviar does not take payments without fulfillment or resolution. If your order or refund has not yet been completed, we genuinely want to help bring this to a close. We kindly ask that you reach out to [email protected] so we can review the order details again and ensure this is resolved as quickly as possible.
We sincerely apologize for the inconvenience and for the time this has taken, and we appreciate your patience.
What a great way to get a lot of exposure to numerous types of whiskey, to learn more about the complex flavors and profiles of the whiskeys out on the market. I recommend this to anyone interested in learning more about enjoying whiskey!
the packaging concept was amazing I love how they made an actual passport for each of the whiskey flavors. my favorite flavors were the Bhakta and first west and the oak lore. I have ordered separate bottles as they were my favorite of this calendar
The advent calendars were Christmas gifts for our son and his wife and daughter and her husband. Arrived intact and on time. They absolutely loved the gift, opened and sampled the first one that day, and commented on the nice glasses and the practicality of the passport. May become an annual gift for them and I think the wife and I may order one for ourselves. Thanks Flaviar.
Flaviar has been a great way to find and enjoy a variety of spirits without marching all over town. An occasional price check is all I need to make sure I'm getting great spirits delivered to my door with lots of added perks! The advent calendar is a huge hit with family and friends
I have ordered multiple times from this company. Their prices are typically reasonable, not great. Sometimes their prices are considerably higher than local stores. Their shipping prices are outrageous and I only order if I can get free shipping, over $15 per bottle for shipping regardless of order size and I have had some bottles quote over $27 just for shipping.
Their customer service is horrible and fully processed with AI, a recent change. Most orders do not ship as one shipment. I have had one multiple bottle order ship together out of 6 total orders not including advent calendars. Since this is alcohol a signature is required for shipping. Orders that come as multiple shipments makes managing a work schedule with the signature requirement a nightmare. I have had shipments change the delivery date only after I stayed home a whole day. I have thought everything was fine too only receive 1 bottle out of a 7 bottle order. Forcing me to adjust my remote work schedule or take more pto with no transparency this is happening. I have placed orders for in stock bottles only to be told 2 weeks later they are out and they are sorry with no compensation. Then the next day the bottle is listed in stock for a higher price.
They use realtime AI pricing so the price you see likely will be different tomorrow for non collector items. During the advent calendar in 2025 a bottle showed at $82 before the evening it was to be tasted, by 6pm the day the event would most highly discount the bottle the discounted price was $112.
Currently I am filing a chargeback for my Christmas order because it says delivered but I have only received 1 bottle out of 7 ordered and when I try to work with customer service I am continuely told by AI the order was delivered in October, but I didn't even order until 12/26. When the AI asks if I want a person I say yes and am never connected to a person and only receive AI automated emails reiterating that an order placed 12/26 was somehow fully delivered in the middle of October.
This move to AI customer service and pricing had now lost this company a customer forever.
Reply from Flaviar2026-01-16
Hi David,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry for the frustration this experience has caused and for the inconvenience around shipping, deliveries, and support.
We work with retail partners across the country to offer a wide selection of products. Due to state regulations and regional distribution costs, prices and availability can vary. When the retailer offering the lowest price sells out, the item may reappear from another partner at the next best available price.
Regarding shipments, orders may ship in multiple packages depending on product availability and fulfillment locations. We understand how challenging this can be with signature-required deliveries. We always recommend adjusting the shipping address to a location where someone can sign, or contacting the carrier directly to explore available delivery customization options.
Our customer support is initially assisted by AI to provide faster responses, but customers always have the option to continue the conversation with a real agent. We can see that you did reach out in early January and were assisted by a live agent regarding your order. That said, we’re sorry your experience felt impersonal and did not meet expectations. For delivery concerns, we kindly ask customers to contact us as soon as possible—and ideally within 7 days of the delivery date—so we can open an investigation with the carrier. Beyond that timeframe, we’re limited to the information shown on the tracking page, which can unfortunately restrict next steps.
We truly regret the disappointment this experience caused. Your feedback is being taken seriously as we continue working to improve transparency, support, and the overall customer experience.
Our experience with the Flaviar Advent Calendar has been nothing short of perfect. From the thoughtful passport descriptions to each carefully selected bottle, everything felt intentionally and beautifully curated.
My partner and I did experience a small hiccup on the final day when one bottle arrived cracked, but the Flaviar team handled it quickly and professionally. They were responsive, kind, and genuinely focused on finding a solution. Special thanks to Corky and Milda for their excellent support.
We’re absolutely looking forward to ordering again next year.
Our first experience with Flaviar has been excellent. We received a Christmas gift (bought by someone else) that included several broken bottles of whiskey. There was no evidence of damage on the box and the contents were packed extremely well in foam, but in spite of that, the bottoms of several bottles had broken off. We emailed Flaviar, hoping for replacements of the broken bottles but - quite honestly - not expecting any reply. We got an AI response within 2 minutes and a human response a few hours later offering more than we expected or even requested. The customer service was excellent -prompt, friendly, polite, and extremely helpful. We are looking forward to receiving the replacement package and intend to purchase from Flaviar ourselves soon - just hoping the bottles will be stronger in the future! ;-)
Flaviar not only offers exceptional products at a great price, but their customer service has been top-notch in my experience. Milda and Corky are absolute badasses who went above and beyond when I needed assistance regarding a broken item. I am a yearly advent calendar purchaser and because of the service Flaviar provides, I will happily continue to give them my business. Cheers!
Flaviar's customer service is exceptional. They have always respond very promptly (even minutes sometimes). In every case they quickly rectified any issues, explained any actions I needed to take, and followed up to make certain I was satisfied with the resolution.
Kriss-Ann and Corky rock! This company has the greatest customer service! I accidentally made a bigger order than I had planned and the customer service in amending that order was exceptional. Love this company and they have a customer for life!
The Customer Service is Top Shelf. Outstanding, personal, expedited, professional, courteous and friendly. I needed help to which I sent an email. Within 5-10 minutes, I received an email response. Very helpful, solved my issue and my order was quickly placed.
Unable to connect and talk with real individuals when multiple orders were incorrectly delivered. Overpriced and under involved from a company standpoint, I get sent to a chatbot instead of someone who can actually help.
Last time I ever purchase from Flaviar and certainly will not be buying Flaviar as a gift for anyone moving forward.
Reply from Flaviar2026-01-16
Hi,
Thank you for sharing. We’re truly sorry for the frustration this experience caused and appreciate you taking the time to share your feedback.
Our initial support is assisted by an AI agent to ensure quick responses, but customers always have the option to connect with a member of our support team if the response isn’t sufficient. In your case, we can see that a real agent did step in and updated the delivery address as requested. That said, we sincerely apologize that the resolution took longer than it should have.
We understand how disappointing this can be, and we’re actively reviewing this situation to improve both our response times and overall support experience. Thank you for bringing this to our attention.
I placed an order on December 13th for a bottle of Scotch that is not particularly difficult to find, it was a
Christmas gift with delivery to NYC. The auto email I received upon being charged for the bottle said I would receive a confirmation email and tracking within 1-5 business days. When this did not happen and the link to view my order did not work. I emailed on Dec. 19th. After many convoluted vague emails about my order i disputed the charge with my credit card company. Too many issues with Flaviar to detail and will NEVER use them again.
Highlight issues:
Poor customer service
Long response times
No way to see progress of order/fulfillment
Felt super sketchy.
Buyers BEWARE-
I did find a store in NYC with the same product who is completing the delivery within 36 hours of the order. Costs less than Flaviar and was very straightforward.
Reply from Flaviar2026-01-13
Hi Alicia,
We’re sorry for the frustration this caused and for the confusion around your order status. Your order was placed after December 10th, which was the point at which we could no longer ensure delivery before Christmas due to holiday volume. We do apologize for the longer-than-usual processing and response times—this is unfortunately common during the peak holiday season. We can also confirm that your order was canceled and the payment dispute was accepted on our end. We regret that the experience fell short and appreciate you sharing this feedback, which helps us identify where communication and visibility need improvement.
I received the 2025 Flavair advent calendar as a gift. This is the first time I have experienced anything like this. Not knowing what to expect, I was throughly impressed with what I experienced. The variety of samples were awesome. The "passport book" gave a brief review of the distilleries and flavor notes. It is truly amazing the many great distilleries that are out there. I will definitely request the 2026 calendar!
The whiskeys were overall good, but the YouTube commentary was very disappointing. The woman had nothing original to say about the whiskeys. She was stilted in her presentation and basically read the booklet to the audience.
Reply from Flaviar2026-01-08
Hi Jennifer,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you didn’t enjoy the Advent calendar tasting videos and that the commentary did not meet your expectations.
We truly appreciate your honest input, as it helps us identify areas where we can improve and work toward providing a more engaging and enjoyable experience in the years to come.
My wife, brother, and I started getting the Flaviar Advent calendar four years ago, and it quickly became a fun little tradition for us. We loved it so much that we ordered it again the following year, but were a bit disappointed with the selection and presentation that time, so we decided to skip the next release.
This year, the travel theme caught our eye, and we were excited that it could be shipped directly to me, so we decided to give it another try. We ended up really enjoying it. The whiskey selection was great, and the themed box was clever and charming.
Unfortunately, two of the vials were broken when we reached them on Christmas Day. However, after emailing the support team, we received a same-day response, and they resolved the issue quickly and professionally.
The speed and helpfulness of their customer service genuinely impressed us and turned what could have been a disappointing moment into a positive experience. We are already looking forward to ordering another Flaviar Advent calendar next year and continuing the tradition.
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