Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.
Written by the business, not verified by us.Grayson Living (graysonliving.com) has a 4.1 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and responsive throughout the entire purchasing process, making everyday interactions very pleasant and reassuring. Consumers also highlight the exceptionally smooth online ordering experience, wonderful customer support, and the impressive selection of unique furniture available. Though some customers experienced unexpected shipping delays, backorders arriving without prior notice, and a noticeable lack of timely tracking updates from representatives. A few people also mentioned frustrating communication issues, occasional damaged deliveries upon arrival, and serious concerns regarding the long-term durability of items.
Auto-generated from all reviews of this business. For reference only.Beautiful selection. Easy buying process. Can't wait for my new pieces.
We're glad you enjoyed our selection and found the buying process easy. We hope you love your new pieces when they arrive.
The entire process was easy. Ordered what I wanted at a good price (on sale), got it when they said I would and had the best delivery experience ever.
Thank you for sharing your wonderful experience! We're happy that everything went smoothly, from finding a great price to receiving your order as promised. It's especially rewarding to hear that your delivery experience exceeded your expectations. Thank you for choosing Grayson Living.
I had an outstanding experience with Grayson. From the moment I placed my order, their customer service was exceptional. They kept me informed throughout the entire process with timely updates and excellent communication, so I always knew the status of my order. The barstools arrived exactly as expected and are absolutely beautiful. The craftsmanship and quality exceeded my expectations, and they look fantastic in my home. If you’re looking for high-quality furniture backed by outstanding customer service and communication, I highly recommend Grayson. I would definitely purchase from them again!
Thank you for taking the time to share such thoughtful feedback. We always strive to provide the best possible experience from the moment an order is placed through final delivery, so it's wonderful to know our service made a positive impression. We have no doubt your new barstools are a beautiful addition to your home. Thank you so much for your recommendation and for choosing Grayson. We look forward to being part of your next home project.
Company charges 35% restock fee make sure you read small print before buying .
Our goal is to be as transparent as possible, which is why our return policy, including the 35% restocking fee, is clearly outlined on our product pages, during checkout, and on our website for customers to review before placing an order. Once a customer returns an item, we are unable to sell it as a brand-new product. To account for the costs associated with processing returned items and in consideration of customers who purchase open-box products, we assess a restocking fee.
I ordered furniture on May 27th. On June 4th I received a shipment notification. On July 7th NO ONE CAN TELL ME WHEN THAT SHIPMENT may arrive. Their customer service is AWFUL. They are rude, and not helpful. Their best response was to give them until the week of the week to see if they can figure something out. THEY CHARGED MY CREDIT CARD COMPANY May 27th. DO NOT ORDER FROM THIS COMPANY THEY ARE NOT REPUTABLE.
We appreciate your patience while we resolved this delay. We always aim for flawless, on-time delivery, but a quick human error in labelling unfortunately set your shipment back. Once identified, our team worked directly with the carrier to rectify the issue immediately. Your package is back on track for delivery on July 22, and we’re monitoring it every step of the way. Thank you for bearing with us!
Thank you for your feedback!
Stephen was great to deal with as well as the rest of the Grayson team! Would definitely buy again.
Thank you for such amazing feedback! We'll be sure to pass along your shoutout to him and the rest of our team. Thank you for choosing Grayson Living
Stephen was awesome! He gave me solid information and answered all of my questions.
We're glad Stephen was able to provide the information you needed. We'll be sure to share your kind words with him. Thank you for taking the time to share your experience.
I had more than one question on a few different occasions and they got back to me quickly and were always helpful. They even discounted the price of product. I can't wait to see it in person.
It's great to hear that our team was able to answer all your questions and provide the support you needed throughout the process. We always strive to offer our customers the best possible value. Thank you for choosing Grayson Living. We hope you enjoy your new piece, and we appreciate you taking the time to share your experience.
I ordered three bar stools on May 29. There was absolutely no indication of any delay. The order said "in stock" and "ships in 1-2 weeks". I was alerted of a delay on June 12 and again on June 24. It is now June 30 and I would like a full refund for the bar stools. I no longer want these, had I known it was going to take more than 4 weeks, I certainly wouldn't have ordered them. Please use caution when ordering from Grayson Living. This is my first time using them, and likely my last time. Update: It's now 7/15 and no delivery yet. Grayson Living refunded the $99 shipping fee but did not provide a full refund as I had requested and that they noted in their response below was appropriate for this particular situation. This is very disappointing. Basically, if you're looking to order from Grayson Living, just understand that you may not get "in stock" items that "ship in 1-2 weeks" so plan accordingly or look elsewhere.
We sincerely apologize for the delay and frustration. While we strive for accurate shipping estimates, unexpected delays can happen—such as low-stock items being allocated to earlier orders, or the item failing the vendor's quality checks. We don't have your order number to look up your specific details, but in situations like this, a full refund is within our policy and would have been processed. If you can provide your order number by emailing us at [email protected], we would be happy to confirm your refund status and help make this right.
Loved working with Grayson! I will definitely be coming back for future purchases!
We're so glad to hear you enjoyed your experience with Grayson Living! It means a lot to know we've earned your trust. Thank you for choosing Grayson Living, and we look forward to helping you with your future purchases.
I’m sorry to say I didn’t catch that fellow’s name but he was so kind to walk me through everything with people like that you never have to worry!! wish there were more like him…..
Thank you for your kind words! We'll be sure to share your feedback with him , recognition like this means a great deal to our team. Thank you for choosing Grayson Living.
There was no indication that the ottoman I ordered was not ready to ship and was a special order item when I placed the order. I would not have ordered had I known that. I would appreciate the order being canceled and receiving a full refund.
We're sorry for any confusion. We try to be as transparent as possible about our timelines, and we list our 12–13 week lead time on both the product page (right above the 'Add to Cart' button) and again on the cart page under the item number.
Easy to purchase. Just waiting for the furniture to be delivered.
Thank you for sharing your feedback. Our team will continue to monitor your order closely, and we'll keep you informed throughout the process.
The rep I spoke to at the Beverly Hills location, Stephen, was amazing. So nice and so eager to do all he could to help. Amazing service!
It’s wonderful to hear that Stephen made such a positive impression during your visit to our Beverly Hills showroom. Providing knowledgeable and attentive service is what we strive for, and we're glad he was able to assist you. We appreciate you taking the time to share your feedback and thank you for visiting Grayson Living. We look forward to welcoming you back to our showroom in the future.
Although we were concerned by some of the reviews, our furniture order arrived perfectly on time and with no issues. We saved hundreds by ordering our chairs from this vendor.
We are so glad you decided to order with us! Thank you for highlighting your positive experience with our pricing and delivery timeline. We always strive to provide reliable service, and your feedback means the world to our team. Thank you for choosing us!
Thank you for your amazing feedback!
Amazing speed, service, and packaging. I was looking for some John Richard decor for my home. Since it was showing up in quite a few online stores, I wasn't sure which one to go with. I tried Google AI and Grayson Living was the top recommendation. I'm so glad I followed that. I received my items in record time, absolutely intact and with no fuss.
Hearing feedback like this really makes our day! We're happy that your John Richard décor arrived quickly, safely, and exactly as expected. Our team works hard to provide a seamless shopping experience from order placement to delivery, and we're glad that was reflected in your experience. We appreciate your trust in Grayson Living.
Great customer service. Love my chair!!
Thank you for sharing your feedback! We are happy to know your new chair is a perfect fit. You have certainly made a great choice, as that piece is a favorite among our collections.
Rose was great to work with. Thank you Rose
Thank you for taking a moment to leave us a review! We're glad Rose was able to help you find the perfect pieces for your home. We’ll be sure to share your kind words with her!
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