Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.
Written by the business, not verified by us.Grayson Living (graysonliving.com) has a 4.1 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and responsive throughout the entire purchasing process, making everyday interactions very pleasant and reassuring. Consumers also highlight the exceptionally smooth online ordering experience, wonderful customer support, and the impressive selection of unique furniture available. Though some customers experienced unexpected shipping delays, backorders arriving without prior notice, and a noticeable lack of timely tracking updates from representatives. A few people also mentioned frustrating communication issues, occasional damaged deliveries upon arrival, and serious concerns regarding the long-term durability of items.
Auto-generated from all reviews of this business. For reference only.Stephen in the California store was so helpful, professional, knowledgeable, and overall wonderful to work with. Very impressed by his service.
This is exactly what we love to see. Having an expert in your corner who actually makes the process enjoyable changes everything. We'll definitely let Steven know about your shoutout! Thank you for choosing Grayson Living!
Grayson Living shipped me a defective product and spent weeks refusing to assist me with a return. Their manufacturer disputed the photos of the damage. When I initiated a chargeback on my card, Grayson finally offered to assist with the issue. They were either going to ship me a new one (which would take weeks) or take a return, but charge me nearly 50% of the cost of the item. They also did not inform me when the item would be delivered and the driver threatened to leave it on the sidewalk so I had to ask my building staff to assist, which incurred a building fine on my end.
We're sorry to hear that your experience did not meet your expectations. After receiving notice of the damage, we acknowledged the issue and promptly arranged a replacement. Unfortunately, once a chargeback was initiated, we were unable to continue processing the replacement through the normal resolution process. We understand your frustration regarding the delivery experience and communication, and we appreciate you bringing these concerns to our attention. We are always looking for ways to improve both our service and delivery processes.
I ordered a coffee table and two side tables on April 11, 2026, to be shipped to Cincinnati, Ohio. To date, I have neither received the items nor any meaningful updates regarding my order. Instead of answers or solutions, I have only been given excuses. This delay is unacceptable, and I would appreciate an immediate update on the status of my order and a resolution to this matter.
We're sincerely sorry for the initial delay with your order and understand how frustrating this has been. Your order is shipping directly from the manufacturer, and there was an unexpected delay at the beginning of the fulfilment process. Since then, our Customer Support team has been actively monitoring your order and keeping you informed of the latest updates. Please be assured that we are closely following up with the carrier and will continue to keep you posted until your order has been delivered. We truly appreciate your patience and understanding, and we're committed to ensuring your order reaches you as soon as possible.
It would have been helpful to know that the chest to the dresser I ordered would not even be shipped for 2 months! Crazy!
We understand your concern regarding the shipping timeline. Please note that the estimated ship date and product availability were displayed on the product page, in the cart, and in the order confirmation email at the time of purchase. Our customer service team has already reached out to discuss your options, and you chose to proceed with the order. Please rest assured that we are actively monitoring the shipment and will continue to keep you updated on its progress. We appreciate your patience and thank you for your business.
The original customer service rep was extremely rude and ended up hanging up on me. I had to call back to get someone new to get this resolved
We take feedback like this very seriously and will be investigating the interaction internally. We will also use this as a coaching opportunity to help ensure our team delivers a professional and respectful experience to every customer. A member of our team has reached out to you separately to better understand the situation and work toward a resolution. We appreciate your feedback and the opportunity to improve.
Thanks fir your help
Thank you for your feedback!
We are so happy your order was delivered ahead of schedule! We're sorry you hadn't received your console when you left this review, but we're pleased to confirm that it has now been successfully delivered. We hope you're enjoying your new console. Thank you for choosing us!
Their prices are competitive and they handle high end brands like john Richard. The items showed up in perfect condition. I would order again from them
We appreciate your kind words! It’s great to hear that you enjoyed our curated selection and that your order arrived safely. Thank you for choosing Grayson Living! We hope you enjoy your beautiful new addition to your home.
Was just browsing the internet looking for a new bed and found your company and was just wowed by the furniture selection. Decided to purchase the fabulous bed on your site and the price was right. So thank you. I have finally found my quality furniture store.
What a wonderful compliment! We are so glad you stumbled upon our site and found the perfect bed at the perfect price. Thank you for making us your new official furniture destination—we promise to keep delivering that same quality and value every time you visit. Thank you for choosing Grayson Living!!
Your customer service reps are the best in the industry. They are truly invested in providing great ideas and support during the shopping experience. Superb
We are incredibly proud of our customer service team, and reading your review is a wonderful validation of their hard work. Thank you for taking the time to highlight their dedication to providing a superb shopping experience. We look forward to helping you again soon!
This is my second time ordering furniture from Grayson Living, and I couldn't be happier with my experience. Every piece I've purchased has been beautiful, well-made, and of exceptional quality. The products look exactly as pictured and have exceeded my expectations each time. One thing I especially appreciate is their communication throughout the shipping process. They do an excellent job keeping customers informed about shipping timelines and delivery updates, which makes the entire experience stress-free. I highly recommend Grayson Living to anyone looking for high-quality furniture and outstanding customer service. This certainly won't be my last order!
Thank you so much for choosing Grayson Living again! We are absolutely happy to hear that your second experience with us was just as exceptional as the first, and that your new furniture exceeded your expectations in design and craftsmanship. We know that waiting for furniture to arrive can be stressful, so our logistics team works hard to provide clear, proactive updates. It's incredibly rewarding to hear that our communication gave you peace of mind throughout the delivery process. Thank you for your high recommendation and your continued loyalty. We look forward to helping you with your next interior project whenever you're ready!
I chose Grayson Luxury because I wanted to support a local luxury furniture retailer and expected a higher level of service than I might receive from a large online retailer. I purchased a Caracole sofa for approximately $5,000. Because the piece was not available for me to see in person before purchasing, I ultimately found that it was not the right fit for my home once it was delivered. The sofa remains in excellent, like-new condition. When I contacted Grayson Luxury about a return, I understood that I was approximately 1–2 weeks beyond their 30-day return policy. However, given the circumstances, I hoped there might be some flexibility. I was not asking for a refund. I offered to accept store credit and explained that I would gladly use that credit to purchase another piece from Grayson. Despite these efforts, my request was denied after review by the management team. I fully understand that businesses have policies. What disappointed me was the unwillingness to consider a reasonable accommodation for a customer who wanted to continue doing business with the store. Had Grayson offered store credit, I would have happily remained a customer and purchased another piece from their showroom. Ironically, I have received more flexibility and customer-focused service from online luxury furniture retailers than I experienced in this situation with a local showroom. I remain hopeful that Grayson Luxury will reconsider and work toward a solution that reflects the level of service and long-term customer relationships that many people expect from a luxury retailer. If a reasonable resolution can be reached, I would be happy to update this review accordingly.
We appreciate the opportunity to clarify the circumstances surrounding your request. Your sofa was delivered on March 20, and the proof of delivery was signed upon receipt. We did not receive any communication regarding a return until May 14, nearly two months after delivery. While we understand that furniture selection can be challenging when purchasing without seeing a piece in person, our return policy is designed to ensure fairness and consistency for all customers. Upholstered furniture that has been in a customer's home for an extended period is considered used and cannot be resold as new, regardless of its condition. We carefully reviewed your request, including the option of store credit, but unfortunately we could not make an exception due to the significant amount of time that had passed since delivery. Our decision was based solely on the timing of the request and the nature of the product, not a lack of appreciation for your business.
Happy with the ordering process and the update on the expected ship date. Can't really speak to anything else yet. Looking forward to receiving our order.
We appreciate you sharing your experience so far! It’s great to hear that the ordering process went smoothly and that our updates have been helpful. We’re just as excited as you are for your order to arrive. Once it does, we’d love to hear what you think!
Thank you for your kind words! Thank you for choosing Grayson Living
Steven was awesome. Very knowledgeable and responsive. He was very enjoyable to work with
This is exactly what we love to see. Having an expert in your corner who actually makes the process enjoyable changes everything. We'll definitely let Steven know about your shoutout!
I had questions about the color and texture of the fabric on a chaise that I couldn't decide whether to buy or not. Steven took my call and pleasantly and efficiently answered my questions and helped me consider my options. We were on the phone for at least 20 minutes and I decided to purchase the piece because of the excellent and thorough information that he provided. He also asked if he could confirm a couple of things and call me back. He called within five minutes with good information, so I then purchased the piece immediately. I cannot recall a more pleasant or positive customer service interaction. I felt as though Steven were my designer walking me though my options instead of a sales person pressuring me to make a purchase.
This is exactly the kind of experience we strive to create. Choosing the right fabric and color can be a journey, and we believe it should always feel like a collaboration, never a high-pressure sales pitch. Steven will be absolutely beaming when we share this with him. We appreciate you taking the time to highlight his dedication, and we look forward to helping you again whenever you're ready for your next project! Thank you for choosing Grayson Living!
Delivery was delayed for two months. A different company had offered a $300 price difference. I called the company to cancel my order and the lamp was suddenly available to ship. I requested an adjustment in price since the lamp was cheaper. They denied the price adjustment. Will not shop with them. Their return policy and cancellation policy is the worst I have seen.
Thank you for your feedback. Your order was delivered within approximately one month of purchase, based on the manufacturer's estimated timeline, and arrived within a week of shipping. We also provided the maximum discount available at the time of purchase and strive to be transparent regarding pricing, availability, and order policies.
Salesman was very helpful and managed to advise me how to get the best price and the availability of a rug I was interested in.
Finding the right style at the right price shouldn't be stressful, and we're happy our team could help make your rug shopping smooth and affordable. I hope you enjoy your new piece!
Thank you for your feedback!
Saw a chandelier in Charleston this week. Saw on line you carried it and on sale this weekend. Had many questions and everyone was so helpful with advice and answers. If they didn’t know they’d find another person to help. Quick response. Kevin Reid was very helpful
We're happy that our team was able to help you find the perfect chandelier. We truly appreciate your kind words about Kevin and our customer service team. Providing prompt, knowledgeable support is very important to us, and we're glad that was reflected in your experience. We hope you love your new chandelier and thank you for choosing Grayson Living!
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