Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.
Written by the business, not verified by us.Grayson Living (graysonliving.com) has a 4.1 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and responsive throughout the entire purchasing process, making everyday interactions very pleasant and reassuring. Consumers also highlight the exceptionally smooth online ordering experience, wonderful customer support, and the impressive selection of unique furniture available. Though some customers experienced unexpected shipping delays, backorders arriving without prior notice, and a noticeable lack of timely tracking updates from representatives. A few people also mentioned frustrating communication issues, occasional damaged deliveries upon arrival, and serious concerns regarding the long-term durability of items.
Auto-generated from all reviews of this business. For reference only.Easy ordering process. Great customer service with checking back in. thank you. I'll let you know when I receive my light
Thank you for your amazing feedback!! We're also happy to share that your light is currently out for delivery. We hope you love your new purchase and look forward to hearing your feedback once it arrives!
I recently came across Grayson Living while doing research online, as we do not live in California, rather out-of-state. Prior to purchasing, I had a question about the item I was interested in. Kevin emailed and texted me and I was impressed with the customer service provided. Also, the selection of items on their website is beyond impressive and I like that the items are not massed produced...it makes you feel as though your home will have its own individuality. I placed the order and they provide have already provided an update on when to anticipate it's arrival, since it is being sent from the manufacturer, versus directly from Grayson Living. I will most definitely purchase again based upon this experience.
Thank you for your wonderful review! We’re happy to hear that Kevin was able to assist you and provide a positive experience before your purchase. We take great pride in offering a carefully curated selection of unique furnishings, and we're glad that it stood out to you. We're also happy to share that your order is currently out for delivery! We hope you love your new purchase and look forward to serving you again in the future.
They lower the price of the item I wanted .
We always strive to offer the best value possible and great deals for our customers. Thank you for choosing Grayson Living!
We truly appreciate your feedback, and thank you for choosing Grayson Living.
The salesperson, Steven, was extremely helpful.
Thank you so much for the shoutout! We will make sure to let Steven know about your kind feedback. Thank you for choosing Grayson Living!
My estimated ship date has not happened, I called and for some reason it was not picked up, haven’t heard anything back from you.
We apologize for the delay and any frustration caused. We are happy to let you know that your order was shipped on 5/20 and is currently in transit. Our customer support team has been in contact with you regarding the shipment, and we are actively monitoring its progress to ensure a smooth delivery. We appreciate your patience and understanding. Please rest assured that we will continue to keep you updated until your order is delivered.
Excellent price and great customer service!
Thank you for your amazing feedback!
I was told I would get and email before my credit card wpuld be charged regarding shipment. That did not happen. My card has been charged and I have no clue when my order will ship.
We understand your concern regarding the shipment update. An order confirmation email with the estimated shipping date was sent on May 11, though sometimes these emails may appear in the spam or junk folder. If you’re unable to locate it, please contact us at [email protected] with your order number, and our customer support team will be happy to assist you further.
Your CS responsiveness on the phone and email is excellent!
Providing reliable customer service is very important to us, and we’re glad to hear you had a great experience with our team. Thank you for choosing Grayson Living!
Absolutely terrible customer service. the 35% restocking fee is just bad buisness. Total robbery. You should get managers that can speak and comprehend proper English.
We always try to accommodate our customers' situations as best as possible. We encourage you to file a return request so we can see what other options may be available to assist you. Our return and restocking policies are outlined on our website and during checkout for transparency prior to purchase. Unfortunately, we are unable to locate your order based on the initials "SS" provided in this review. Please reach out to us at [email protected] with your order details so we can review the matter further and address your concerns directly.
Thank you for your kind words! Thank you for choosing Grayson Living
We truly appreciate the kind words! Thank you for choosing Grayson Living!
I ordered 2 dining chairs from Grayson. I received a notice from the shipping company that they had the chairs and would be contacted for delivery. After 1 1/2 weeks I contact the shipping company that said we will have our shipment next week. Next week no shipment. I call again and they cannot locate the dispatcher and will return my call. No return call. I finally call Grayson to look into it and they had them shipped out the next week. So not really Grayson fault. I like the chairs and wanted to order the side chairs. I click on the customer service Icon to ask a question, no one engages after several minutes on several occasions. I look at my cart, there is a " make an offer" feature, so I made an offer. After a week and 2 phone calls and a reply directly to their email, I still have not been contacted. That's good enough for me to shop somewhere else from now on.
Thank you for your feedback and for sharing your experience. We’re glad to hear you are enjoying the dining chairs. Regarding the “Make an Offer” request, the offer was received after business hours on Monday, reviewed and processed on Tuesday, and a response was sent by Friday. We apologize that we were unable to meet your budget for the chairs. We appreciate your patience throughout the process and hope there may be an opportunity to serve you again in the future.
Thank you for your amazing feedback!
I love my console table. The order came in on a timely manner and the delivery service was impeccable. In addition, the delivery personnel were professional in every way.
Reading this made our day! Our team puts a lot of effort into making sure everything from order to delivery runs smoothly. Enjoy your new piece, it found a great home!
easy to use website and chance to negotiate the price
We’ve worked hard to ensure that a high-end shopping experience can also be a flexible one. Thank you for choosing Grayson Living
The sale rep was wonderful she was working on my behalf the opportunity to negotiate price is great
Our sales team enjoys working on behalf of our customers to find the right price point, and it’s always exciting to see that effort pay off. We truly appreciate you sharing your experience with us.
Website was extremely intuitive and easy to order our chairs.
That’s great to hear! Our website is designed to make finding and ordering exactly what you need as seamless as possible. It’s great to hear that your experience reflected that. We appreciate you sharing your feedback and hope you enjoy your new chairs!
Hi, i am new to your site and I received a 20% off coupon, however it did not work since you have another promotion going on but it is less then 20%. Would be great if you can refund the balance :)
Thank you for reaching out! We’re happy to have you as a new customer. Please note that while we offer various promotions, certain brands and items are excluded from our 20% off coupon due to manufacturer pricing policies. Generally, our system applies the best available discount to your order at checkout. However, we want to ensure you have a great experience with us. We have reached out to you directly via email to discuss your order and see how we can best help you out.
Scam- we purchased a piece of art (over $2000) & there was no indication that it was “on backorder”. (It’s supposedly original art). We were notified weeks later that it was on backorder & expected to ship approx 10 weeks later. That day came & no updates. We contacted them again (April 23, 2025) & were told it would now be pushed back to August. Refund requested.
We’re sorry to hear about your experience and understand how frustrating unexpected delays can be, especially for a high-value purchase. Please let us know your order number so we can review the details and assist you further. You can also reach out to us directly at [email protected] for your refund request, and we will be happy to accommodate it promptly.
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