Enjoy your free time, leave the laundry to us. HappyNest is a convenient, cost-effective, eco-friendly, and fast pickup and delivery laundry service.
Written by the business, not verified by us.HappyNest Laundry Service (happynest.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company, often describing how helpful the service is for their daily routines. Customers frequently praise the exceptional convenience, noting that pickups and drop-offs are handled smoothly, quickly, and professionally by a courteous team. People also appreciate the meticulous care given to their garments, which consistently return remarkably fresh, clean, and neatly folded to save storage space. However, some customers also noted occasional issues with delivery tracking accuracy and surprisingly wide drop-off windows that made scheduling difficult. Others experienced minor setbacks regarding unexpected scent strengths in detergents or lingering wrinkles on specific items like table cloths.
Auto-generated from all reviews of this business. For reference only.Always so informative on pick up and delivery. Such quick turn around and overall great service!
We're so glad to hear that you found our pick-up and delivery informative, and our service quick and great! Thank you for your positive feedback.
Absolute lifesavers! After we had just moved to the Tampa area, our washing machine broke and we were left with no way to do the two weeks worth of laundry that had piled up. Luckily, I contacted HappyNest and they not only picked up all of my bags worth of laundry but returned it perfectly folded the next day. We had literally run out of just about everything and the new machine was still a week away. Thank you so much for saving us!!
We're so glad we could help you out during such a stressful time, especially with a new move and a broken washing machine! It's wonderful to know that our service made a difference when you needed it most.
We used HappyNest when we had a lot going on personally and just needed the laundry taken off our plate. I reserved everything online and then called just to talk with a real person and confirm everything. The customer service was excellent. Everything went smoothly and clothes came back clean, neat and organized. Thank you so much for helping our family in a time when we needed some extra hands :)
We're so happy we could provide some extra help during a busy time for your family! It's wonderful to hear that our customer service was excellent and that everything went smoothly, with your clothes returning clean, neat, and organized. Thank you for sharing your positive experience!
Unreliable tracking in Saint Louis & drivers picking their own routes. While I am all about efficiency? I’m also about reliability. Currently happy nests window is big, ranging from very early in the morning (7am) to later evening (8pm). I live in a pretty questionable area with a lot of porch theft, so 5th on the list or 15th, I rely on the company to be reliable. When they tell me I’m next, the expectation is to put my items outside for pick up in a reasonable timeframe. Instead the “up next” message is more of a suggestion and items can sit (or i’ll wait, if it’s drop off) 1-3 hours, without tracking updates on the website. I’ve sent messages and made calls every time I get the back to back notifs (every pickup and drop off) about my laundry. The common excuse is the drivers are choosing to not use the route given to them and are going out of order. I’ve also been told it’s a “connectivity” issue based on the drivers mobile connection. I understand the want to be efficient, but then also understand the customers are relying on the company with their belongings, to follow their own guidelines and rules. They would probably save a lot of frustration if the “up next” spam wasn’t just a suggestion to the driver at this point. I guess my biggest annoyance is, they expect customers to adhere to their policies (which are reasonable), but seem unwilling to offer the same courtesy to the customer. edit: I’d like to note that if things like this were reliable, the service and the customer support are great and i’d change my review and suggest the service.
Hello, Liz Thank you for taking the time to share this feedback. We truly appreciate both your honesty and the fact that you highlighted the positive experiences you’ve had with our service and customer support team. We completely understand your frustration around the pickup and delivery timing, especially when you are relying on those notifications to know when to safely place your items outside. The “up next” notification is intended to provide customers with a helpful indication that their service is approaching, but we recognize that it can create the wrong expectation when the timing does not align closely with the actual arrival. While our drivers are provided routes designed to optimize efficiency, there can be situations throughout the day that require adjustments, such as traffic, order changes, customer availability, or unexpected delays. That said, we understand that consistency and communication are incredibly important when customers are trusting us with their belongings, and we are actively reviewing how we can improve the accuracy and reliability of these updates. We also appreciate you bringing up the feedback you’ve received regarding drivers going out of order or connectivity issues. Regardless of the reason, we want our customers to feel confident that the information we provide is meaningful and reliable, not just a general estimate. We’d love the opportunity to make this right and continue earning your trust. Our team will be reviewing your account and your feedback with our local operations team to help improve the experience moving forward. Thank you again for your patience and for giving us the chance to address this.
Quick service and a great delivery experience.
We're so happy to hear that you had such a great delivery experience with us and that our service was quick! Thank you for your wonderful feedback.
Do that I have no transportation to do my own clothing, it’s wonderful to have and I thank you for cleaning my clothes. The experience was amazing
We're so happy to hear that our service is wonderful for you, especially with transportation challenges. It's great to know you had an amazing experience with your clean clothes!
Everything was done very well. The only complaint that I have is that we placed a hook on the door for the hung clothes and it was not used.
We're glad to hear your overall experience was positive! We appreciate you bringing the oversight with the door hook to our attention. We will ensure our team is more attentive to such details.
I think I just found a great service. Happy Nest saved me time and energy. I wasn’t sure how I would be able to wash two weighted blankets in my washing machine, but then I saw an ad for Happy Nest. It was a simple process to sign up, schedule a date, and leave my laundry on the porch for pickup. I forgot about it until I received a message that my delivery was coming and was 16 stops away. I plan to use them again!
We are so glad to hear that Happy Nest could provide such a convenient solution for your weighted blankets! It's wonderful to know that our service saved you time and energy. We appreciate your kind words and look forward to helping you again!
I didn’t appreciate the extra charges at all. Your prices are already on the heavy side then you went in with bag closing and late fees. I didn’t like that at all.
We appreciate you taking the time to share your feedback, Denise. After reviewing your recent services and invoices, we aren't seeing any unexpected or additional charges on your account. We'd welcome the opportunity to review your billing concerns with you directly so we can answer any questions and ensure everything has been billed correctly. Please don't hesitate to reach out—we're happy to help.
This was the order from last week . I put in a ticket - they were looking into it. I never heard anything back. I never received an offer of a credit or anything that order that I put a ticket in was completely wrinkled and the clothes were inside out. They did not even turn them right side out. I’m not sure what I paid for that week service, but it was completely unacceptable. I would expect to hear something from happiness on what they found out or on my question if it went to a different processor, but I have heard nothing except request for satisfaction surveys.
Thank you for bringing this to our attention, and we are truly sorry to hear about your experience. First and foremost, we want to sincerely apologize that you have felt neglected throughout this process. That is absolutely the last thing we ever want any customer to feel, and we are very sorry that we've fallen short of that expectation. Please know that we are actively investigating the concerns you reported regarding your previous order, including the condition in which your laundry was returned and whether there were any processing irregularities. We understand how disappointing it is to receive laundry that is wrinkled, inside out, and not returned to the standard you expect from us. To ensure this is handled properly, our Customer Service Team Lead is reaching out to you directly to discuss your concerns, provide you with an update on our investigation, and work with you toward an appropriate resolution. We want to make sure you receive the attention and communication you deserve. Thank you for your patience while we complete our investigation, and again, we sincerely apologize for both the condition of your order and the lack of follow-up you've experienced.
So far, so good! They are prompt and as promised the clean linens are delivered next day.
We're so glad to hear that everything has been going well and that you're happy with our prompt service. We appreciate you acknowledging our next-day delivery of clean linens!
Laundry is picked up and delivered on time. Laundry service is great.
We're so pleased to hear that your laundry was picked up and delivered on time, and that you were happy with our service!
Sketchy service. Had Maybe half a bag and was charged 2 bags because this company assumes everyone has 13 gallon bags and u had 15. Scammy
Hello, Lia, Thank you for taking the time to share your feedback. We're glad our Customer Support team had the opportunity to review your concerns with you. As we discussed, our flat-rate pricing is based on the use of standard 13-gallon laundry bags. After reviewing your order, we were able to confirm that the bag used was larger than our standard size, which is why it was billed as two bags in accordance with our pricing policy. We understand this may have been frustrating, especially if you weren't aware of the bag size requirement. We appreciate your feedback, as it helps us identify opportunities to better communicate our pricing and bag size guidelines to customers. If you have any additional questions, our team is always happy to help.
Everything came back quickly, perfectly folded, and smelling great. I absolutely hate doing laundry. You guys gave me my weekend back!
We are so happy to hear that your laundry came back quickly, perfectly folded, and smelling great! It's wonderful to know we could give you your weekend back.
My return and service was excellent just like that my neighbors told me that they highly recommended your service and I was extremely satisfied.
We're so happy to hear that your experience was excellent and that you were extremely satisfied with our service! It's wonderful that your neighbors highly recommended us.
We're so pleased to hear that your laundry service experience was great with us here at HappyNest! Thank you very much for your review, Lonni!
This was my first and last time using HappyNest Laundry Service. Customer service was helpful at the sign up stage, however, they didn't inform me of all the extra charges. The end result I had expected from a professional laundry service was lacking. I sent in table cloths for laundering. Most came back more wrinkled than what they were before sending them. They were hung sloppily, uneven lengths and widths, and with little care. Whoever hung these items do not know how to fold a circular table cloth for hanging-they looked like they were thrown on the hanger. I wish I had the option to upload photos! Several hangers were overfilled with multiple linens per hanger; these hangers broke when I picked them up from the drop off location, then they fell out of the plastic bags to the ground getting dirt and debris on them. They could have at least secured the bags. I was not informed that I would be charged for hangers. Thankfully I sent some in, but if they are charging for additional hangers, why are they putting 4 or 5 heavy items on a flimsy hanger? My bill came to about $200. I now have to spend more money and send 1/3 of them to a different company to have professionally pressed to get the wrinkles out. I did not call customer service with a complaint regarding my concerns because I don't plan to use the service again after my first experience.
Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that your first order did not meet your expectations. We were disappointed to read your review, especially since these concerns were not brought to our attention prior. We would appreciate any future concerns being brought to our customer support team right away so we may immediately begin investigating any issues you describe and work with you toward a resolutions. Our Customer Support team has now reached out to you directly, and we are currently awaiting your response. We take feedback like yours very seriously, particularly when it involves the quality and presentation of laundered items. We will be reviewing your order with our production team to better understand what occurred and determine whether our service standards were met. Our goal is always to provide a quality service and to address any concerns promptly when they arise. We appreciate you bringing this to our attention and hope you'll give us the opportunity to speak with you directly so we can better understand your experience and work toward an appropriate resolution.
One feature I really love about the HappyNest service is their communication tools. You're able to track laundry pick-up & drop-off times live through the app and website. They also send you notifications by email and text as a reminder if you opt in. I can be out and about running errands and my wife can be at home doing tasks, yet we're always aware of the progress of our laundry. It's super convenient!
We're so glad to hear that our communication tools are making your life easier! It's wonderful to know that the live tracking and notifications provide such convenience and keep you and your wife informed about your laundry's progress. Thank you for sharing your positive experience!
Done in a timely manner and well cleaned.
We're happy to hear that your service was completed promptly and that you were satisfied with the cleaning. Thank you for your positive feedback; we appreciate it!
I loved my experience with HappyNest Laundry Service. The communication was always clear and time-sensitive. My laundry came back beautifully cleaned, with a simple one-day turn around. Highly recommend.
We're so happy to hear you loved your experience with us! It's wonderful that our communication was clear and your laundry came back beautifully cleaned with a quick turnaround. Thank you for your high recommendation!
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