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Electronics & Technology

iBUYPOWER

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195 reviews

4.0195 reviews
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About iBUYPOWER

Data updated
Website
ibuypower.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
78 reviews
Replies to negative
0% (0/45)
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(888) 462-3899ibuypower.com

About this business

Since 1999, iBUYPOWER has embodied its core beliefs of Perseverance, Unity, Strength, and Ambition, to deliver on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, collegiate esports, and everyday consumers. iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, WD, ASUS, Bethesda, MLG and many more. Superior performance, reliability, cutting edge technology and timely production make iBUYPOWER the authority in PC gaming.

Written by the business, not verified by us.

Is iBUYPOWER legit?

iBUYPOWER (ibuypower.com) has a 4.0 out of 5 rating on OK.one, based on 195 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-31.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple setup process and note that the desktop computers arrive securely packaged, clean, and completely ready to use right out of the box. Many consumers are also exceptionally happy with the overall performance and value, noting that the machines run smoothly for modern gaming and daily multitasking tasks. Some reviewers were not happy with the customer support, experiencing frustrating delays and difficulties when trying to resolve warranty claims or replace damaged components. A few other people also felt that unexpected hardware failures occurring shortly after purchase caused significant inconvenience and annoyance for buyers.

Auto-generated from all reviews of this business. For reference only.

What people say

S
S LGUnited States · 1 review · Experienced 2025-03-27 ·

Terrible experience

On 03/21, I placed an order to build a pc worth $2.4K and paid with PayPal (which went straight to my credit card which shows the full payment). I received an email confirmation with a link to track the status on my order, which I've used every day to check progress, and every time I've looked into it, I got the same non-answer. Finally today 03/27, I called and spoke with an associate who didn't seem to care about my concern. At first, he simply stated that there seemed to be an issue with the address. The issue being that there was no apartment number. I explained to him that that was simply, because I don't live in an apartment, adding that I was puzzled by why would that be an issue. My PayPal info does include an apartment and, when I placed my order online, I'd filled up their form with my correct address (same as in Paypal). Not to mention, that they could have called or emailed me, considering the fact that the order was placed 6 days ago. Having clarified the issue and discussed about the absurdity of the reason, the associate came to inform me that my payment had to be validated before they assembly team can get to start processing my order. Asked why, he just responded by repeating the same statement. So, apparently, having received the payment from Paypal (and payment has been added to my credit card statement) iBuypower still needed to be "validated". Eh?! I don't know about you (readers) but that sounded like BS to me. But, moving on. When asked about that (absurd) part, the answer as expected -and I am paraphrasing here-: "It is what it's is. And you can get around it". So, at this point, they have received my order and my payment since 6 days ago and i still have to wait -according to the chap- for one or two more days to go throught that part of the process. At this point, it became obvious to me that, no matter how much I tried to convey my message, the associate did not give a dam of my concern. No sign of taking ownership of the problem, not a "I am sorry, sir, but I don't make the rules" or "I will try to speed up the process so you can get your PC asap". Nothing. Finally, I told him that I wished for them to confirm to me by tomorrow, that the Monty Phyton "payment validation" went through and would not accept further delays without a convincing argument or otherwise, I cancel my order. His response was that they are open tomorrow if I wish to call in. I'll let you all draw your own conclusions about this company

William BeversluisUnited States · 1 review · Experienced 2025-03-06 ·

I ordered a PC from them on beginning…

I ordered a PC from them on beginning of March it's now almost the end of March and my PC has been showing Software burn-in for almost 2 weeks now with now chance I spent almost an hour trying to get someone on the phone and they said they were doing an audit and that's why my PC has not moved through the process. I'm a little upset spending almost 5 thousand dollars I expect better explanation then that and I was the one who had to contact them after all. Not impressed with their customer service.

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