Besides the long wait , worth it!
Besides the long wait , everything they do is amazing which in turn made the wait completely worth it! Thank you for the great service, price and constant communication!
About ORIGIN PC
Data updated- Website
- originpc.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 83% (5/6)
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About this business
ORIGIN PC offers lifetime U.S.-based technical support and free US labor for life, giving customers confidence and peace of mind long after their purchase. Whether you need assistance with troubleshooting, upgrades, or repairs, ORIGIN PC’s team is here to help. ORIGIN PC is a high end U.S.-based custom computer manufacturer specializing in high-performance desktops, laptops, and workstations built for gamers, creators, and professionals. Every ORIGIN PC system is hand-assembled and rigorously tested in the United States, ensuring unmatched quality and attention to detail.With extensive customization options, including the latest components, custom paint, and laser focus on customer care, ORIGIN PC delivers systems that are as powerful as they are personal. Choose ORIGIN PC for a computer built to perform and backed by a company dedicated to supporting you for life.Please give us a call or visit our live-chat for questions. We're here for you!!
Written by the business, not verified by us.Is ORIGIN PC legit?
ORIGIN PC (originpc.com) has a 4.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the incredibly helpful staff and responsive customer service team for guiding them smoothly through their custom purchases. Consumers truly love the exceptional performance, beautiful design, and solid quality build of their brand new computers. Buyers often mention that desktop systems arrive safely and run flawlessly right out of the box. However, some customers also noted frustrating issues concerning hardware defects and unhelpful support interactions when seeking help. A few reviewers experienced major component failures or systems arriving completely broken without receiving timely assistance from staff.
Auto-generated from all reviews of this business. For reference only.What people say
Would be 5 stars if not for the…
Would be 5 stars if not for the difficulty and confusion presented by the ai chatbot. Thankfully I got in touch with a human, Eddy Hernandez was my contact for customer service and he answered all my questions quickly and helped me with everything I needed. I've always had good support in the past from origin so I'm happy to upgrade my system with them now.
A great experience
The unit when it came was well packed and beautifully put together. It runs perfectly, right out of the box. Customer service, Oliver in particular, kept me apprised of every step along the way and communicated any delays. It was overall a great experience!
Eddy Hernandez was very helpful
Eddy Hernandez was very helpful. It’s refreshing to see people who are in customer service be kind and willing to help. Bravo to him. Thanks
An Excellent PC and Customer Experience
I recently ordered a custom-built Neuron PC from ORIGIN PC and I am genuinely very happy with both my PC and my overall experience. The PC arrived safely, was carefully packaged and in good condition. ORIGIN's team went above and beyond by stress testing the system before shipment and making sure Windows was installed as cleanly as possible. A clear and easy to follow guide also came with the shipment, making the set up process as a first time buyer easy to follow. After getting the PC set up, I have noticed no issues and the system has been running great. Since it was my first time ordering a custom-built PC, I was somewhat wary of how my experience might turn out. However, I had also heard great things about this company and I can say I ended up having a great experience. I also want to specifically recognize Eddy Hernandez from the ORIGIN PC support team. He was responsive, courteous, and professional throughout the entire process. I really appreciated his willingness to answer my questions regarding my PC build and setup. His communication gave me confidence that my PC was being handled with care. Overall, I am very impressed with both the quality of the PC and the level of customer support I received. I would confidently recommend ORIGIN PC to anyone looking for a high performance custom-built PC. And I especially appreciate the excellent support I received from Eddy.
Great Customer Service
Had an issue with my order and Flex helped me through it, hopefully everything works out. The issue was not on their end but I did wish they did inform me of it sooner but it is fine. But once we figured out the problem everything worked out.
Thank you Odette
Thank you Odette, you rock! Answered all my questions… time click purchase!!
Easy to order
Easy to order. Quick to ship out. The PC met expectations
Great job, Origin
This was my first time buying a prebuilt and I was not disappointed. In normal circumstances I would've DIY'd, but with the price hikes in RAM and GPU, Origin's prebuilt models turned out to be much more cost-efficient. Despite the plethora of horror stories online regarding prebuilts arriving with broken parts, the shipment arrived on time and intact (only the AIO cover snapped off, though it could easily be reattached). My sales rep, Jay F., was also very responsive and active in updating me on my shipment status. The Millennium chassis looks great and is built like a tank. The PC booted up and all parts performed as expected without throttling. What I appreciate the most is Origin choosing not to skimp on parts, such as using the ROG X870E Dark Hero mobo and a PCie 5.0 SSD. If there's anything to nitpick it would be not including a GPU sag bracket, though even that isn't too serious of an issue for the compact 5090 FE. If I ever decide to get another prebuilt, Origin would be my go-to!
Quality and Customer Service Aren't Good Any More
Bought an Origin laptop on a friend's recommendation. It was defective. It was doing little things that I worked around for a while, but the problems got worse pretty quickly and it started randomly sounding an alarm and then suddenly powering off without shutting down among other issues, such as the trackpad periodically not working. (I could usually get it to start working again without restarting if I used the arrow keys.) It would take numerous attempts to restart it when it crashed. It was unusable. To get warranty service, I had to ship it back to them. They wouldn't discuss replacing it until they inspected it. They kept it for weeks and then sent it back to me without having diagnosed or solved the problems. They said they added a bit of thermal paste which should solve the problem. I asked how not enough thermal paste would account for the list of issues I told them, but they dismissed my concerns. They sent it by the slowest possible ground shipping method. Of course it wouldn't even start up when I got it back. So they made me ship it back a second time so that they could inspect it to see if I was telling the truth, and now it was around the holidays. So they put off even looking at it. After MANY calls and emails, they finally inspected it and decided it was in fact defective and that they'd have to replace it and told me how lucky I was that I was getting a new computer. But since it was around the holidays, I would have to be patient since they'd have to build a new one and they weren't working a full schedule... I ended up without my computer for over two months, which was obviously very inconvenient. They couldn't have cared less. So the new one comes and it sort of works. The track pad doesn't work properly in different ways than the first. The computer doesn't follow the power settings and goes to sleep/shuts off according to its own set of rules. I wouldn't accept this level of performance from a Dell off the shelf. They're so difficult to deal with that I'm going to replace this new laptop because I constantly have to worry about it. I use it for work and it's more of a problem switching to a replacement indefinitely if I were to try to use the warranty. Giant waste of money. Origin has jumped the shark.
Excellent customer service
Customer support provided updates at every step of the process, including any delays. Any questions I had were answered promptly as well.
I reached out and got information on an order I had made.
I reached out to get information on my order I made today, and Eddy Hernandez assisted me with the information I needed. I appreciate the help that was provided!
Odette N really took care of me and put me at ease.
Odette N really took care of me and put me at ease. Very professional.
Eddie Hernandez is great to work with
Eddie Hernandez is great to work with. Resolved the small problem with my order very quickly.
Great Experience
Process was easy and Oliver was great! He answered all my questions and walked me through the process.
After Hours Support !!
I worked with Eddy H., who was very helpful and knowledgeable about all of my concerns. He volunteered to follow up on a specific Sles matter and promptly get back to me on their response. I was very impressed with him going the extra effort to help.
I ordered a Neuron before I knew the Arachnid existed!
I ordered a Neuron before I knew the Arachnid existed! I absolutely love it. It was Friday evening, and I figured there was no way I could cancel it. Fortunately, Eddy Hernandez (Customer Service) was available, placed a cancellation request, and I get to place my Arachnid order on Monday! Grateful for the fast response outside of working business hours.
Simplified, Easy, and Professional
I been looking into building my own PC for a long time, and I have to say this company is the best place for any pc building and the experience is amazing. Great customer service. I went through and started building a custom pc through ORIGIN and it has been a very good experience. It is easy to build to my prefered specs. The selection of parts is so organized and simplified to my prefered build. I also have to say, the customer service is so fast in answering questions and it is always straight to the point. I made contact with my service provider Eddy, and they answered my questions and made it so simplified and professional. This is by far the best place for all PC build products and needs.
Flex was great
Flex was great. Answered all my questions in a straightforward and clear manner.
Great experience overall
Great experience overall, very solid build, great price, arrived quickly, and everything working great. As an added bonus you get a dedicated sales person to help with your order and answer any questions you might have (Thanks Eddy H.)
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