Insurance that works... fasterWith Lemonade, you can cover your stuff, home, pets, family, and car super fast, all in one app. We've replaced paper work with instant service powered by technology so you can actually understand and manage your own insurance with confidence. Plus, we're a Certified B-Corp!Get a QuoteSome Quick Lemonade Stats Starts as low as: $30/mo for car insurance $5/mo for renters insurance $25/mo for homeowners insurance $12/mo for pet insurance and $9/mo for term life insurance. Financial rating of “A” exceptional 90 secs to get a policy through our app Super fast and easy to use Reinsured by the most trusted names on the planetWhy Lemonade for Insurance? No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are Bundle and save! We’ll automatically apply your bundle discount to any combination of our products Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about with our renters, homeowners, car, and pet products. Lemonade also plants trees based on our drivers’ mileage to help clean up carbon emissions. Devoted Team: Our powerful tech and automation free up our dedicated customer experience team and claims specialists to help you when you need it most.
Written by the business, not verified by us.
Is Lemonade legit?
Lemonade (lemonade.com) has a 4.5 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the remarkably fast and efficient claim process, noting that reimbursements and responses are handled in a matter of minutes or days. Consumers also deeply appreciate the simple, clear, and user-friendly platform, which significantly reduces stress and makes managing policies completely hassle-free during difficult moments.
Some people were dissatisfied with customer service, mentioning frustrating communication issues, unhelpful chatbot replies, and difficulties reaching representatives when trying to resolve urgent problems. Reviewers also highlighted negative experiences involving unexpected claim denials, cumbersome submission procedures, and a lack of support from departments.
Auto-generated from all reviews of this business. For reference only.
I just want to say that when I put in my claim to Lemonade for actually both of my dogs in one week I expected a little bit of a hassle prolonged payment and it was nothing like that. I put in my claim in one day I got reimbursed for both the dogs as was a welcome experience thank you Lemonade for using a tough week.
Reply from Lemonade2026-08-19
We're really glad we could take at least one worry off your plate during such a tough week. We hope both your pups are feeling much better and we love having them with us!
Tornado hit my area resulting in total.loss of living space. Started a claim thru Lwmonade app and was contacted by Henry( absolutely great guy) and he handled the claim. Made situation more bearable, excellent service and company!
Reply from Lemonade2026-08-19
We're so sorry to hear about the tornado and really happy Henry could be there for you when it mattered most. Wishing you all the best!
Been using Lemonade for pet insurance for 2 years and they have always been great. Really fast claim processes and super helpful customer service. Very happy with Lemonade for our pets!
Reply from Lemonade2026-08-20
Thank you so much for the kind words! We're happy we've been able to come through.
During a very stressful weekend when my dishwasher and washing machine both flooded my kitchen, lemonade were outstanding in relieving some of the stress. From claim to payout was just a few days and I was able to arrange new flooring. Thank you for dealing quickly and efficiently fantastic insurance company
Reply from Lemonade2026-08-19
We're really glad we could show up quickly when you needed us most and that the new flooring is already sorted. That's exactly what we're here for, thank you!
The worst customer service i have ever received. All they say after they have had the claim a month is that they are reviewing it. The person that is apparently doing the claim is never working and the person answering the phone says they will leave a message. Then they just add for the same documents we sent 5 times. The only thing we got was a email that the insurance was going up in price.
Reply from Lemonade2026-08-18
We want to make sure this gets resolved properly and that you have a clear answer on where everything stands. Please reach out at [email protected] and we'll take ownership of this directly.
Lemonade is the most easy, sufficient company to work with.
I shopped for pet health insurance for a while and came across Lemonade. I decided okay I have already tried a few so I’m going to see if this one is all that it’s hyped up to be. Well let me tell you they are wonderful to work with. I had to take my sweet baby to the vet and costed me over $200 and automatically straight to app and sent over a picture of my receipt and received almost all my money direct deposit that same day! Talk about easy! So yes they are great! Never got a refund that fast. Thank you Lemonade.
Reply from Lemonade2026-08-18
We love that we could live up to the hype and then some! Really glad the whole experience delivered that quickly for you and your sweet baby. Thank you!
I have to say that I have been very happy with Lemonade insurance. The pet insurance I got has been very helpful and they have made it very easy to file a claim and subsequently be promptly reimbursed. I would all around give the an A.
Reply from Lemonade2026-08-18
We're really glad the whole experience has delivered and we really appreciate the recommendation. Thank you!
Probabaly the worse Insurance comapany out there.
Nobody knows whats going on ,, the company sends conflicticing messages and leads you to belive theyt are trying to help which couldnt be further from the truth.
Reply from Lemonade2026-08-20
Hi Wayne, we're sorry to hear about your experience and understand that that a manager has reached out to you. If the process remains unclear please let us know and I can arrange a call.
We rescued a kitten in May and insured with Lemonade. The process to insure her was easy and simple to understand. The monthly payments are affordable and filing a claim is easy. Highly recommended for your fur babies
Reply from Lemonade2026-08-18
Welcome to Lemonade! We're really glad the whole process felt this seamless and we love having your little rescue with us. Thank you for the recommendation!
This is the BEST PET insurance I got for my 3 dogs! I’ve been with Healthy Paws for over 10 years and when I submitted my reimbursement for my dog that cost me a lot of $$$ they were NOT only slow to respond but they DENIED all my claims! I HIGHLY recommend Lemonade Pet Insurance- they were quick to reimburse me for all 3 CLAIMS for my 3 dogs!!!😲😲 The claim process was easy, fast and my reimbursement was in my account within the next 24-48 hrs!!!
Reply from Lemonade2026-08-18
We love having you and your three pups with us and we're really glad every claim delivered the way it should. Thank you so much!
Uncomfortable claims experience
I contacted them regarding a straightforward accidental damage claim for my TV. What disappointed me was that only one question during the call was actually related to the TV incident.
The rest of the questions focused on personal and financial matters, such as how many adults and children live in the household, whether I had ever been refused or declined insurance, and whether I had ever been bankrupt.
I understand that insurance companies may have standard checks they need to carry out, but I felt uncomfortable with the extent and nature of the questions in relation to a simple TV accidental damage claim. I would have appreciated a clear explanation of why these questions were necessary.
Overall, the experience left me feeling that I was being treated with suspicion rather than simply having my accidental damage claim assessed.
Reply from Lemonade2026-08-19
We completely understand some questions might have felt jarring and unrelated during a straightforward claim for a TV. During the claims process, our team is sometimes required to conduct routine account verifications and regulatory checks to keep policy records accurate. However, you are entirely right: we should have taken the time to explain why these standard questions were necessary during the call so you didn't feel singled out or treated with suspicion. We take your feedback on our communication seriously and will be using it to better train our team. One of our agents will reach out to you to discuss this further.
The service was great. I submitted my vet invoice for reimbursement from Lemonade and was completely surprised and happy on the speed for which I received my reimbursement. So far I have really enjoyed the coverages and payments.
Reply from Lemonade2026-08-18
We're really glad every part of the experience has felt this worth it, thank you for sharing!
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