For two decades, Luggage Forward has set the standard in doorstep to destination delivery of luggage and gear. The smart alternative to carrying and checking bags, Luggage Forward’s service transforms the travel experience for those who demand the utmost in convenience, reliability and predictability. By leveraging a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care Luggage Forward guarantees that bags will be delivered safely and on-time.
Written by the business, not verified by us.Luggage Forward (luggageforward.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the delivery service is exceptionally dependable, ensuring their heavy bags always arrive right on time at cruise ships or hotels. Travellers deeply appreciate the remarkably smooth user experience, noting that the helpful staff is very supportive and the entire booking process remains completely stress-free. Though some reviewers were not happy with product condition, reporting isolated instances where bags sustained physical damage or arrived with broken parts. A few individuals also pointed out occasional challenges regarding the careful handling of their personal belongings during the extended shipping journey.
Auto-generated from all reviews of this business. For reference only.I needed certain clothes for one part of our vacation. After some research I came upon your company and the exact service I needed. The communication and follow up was fantastic. I made a mistake on my arrival date and your team emailed me and made me aware of the wrong date. The drop off was smooth and easy and being able to track my bag was great. It arrived earlier than originally scheduled. Great service and would use again.
Great experience, luggage was collected on time and was in our suite when we arrived on cruise ship. Collection was also handled well and when app showed there was a delay a quick phone call sorted out the problem and the courier were really professional. The tracking on the app was really good.
Luggage Forward did a great job getting our largest suitcase on our River cruise ship so that it was in our cabin when we arrived onboard.
Huge bag picked up in Southampton and delivered exactly as arranged to the Scottish Highlands Honestly although expensive it was worth every penny. Thoroughly recommend.
Easy pick up and delivery. Highly recommend.
I was worried we wouldn’t get our luggage. The ship was changed after the luggage left our home, so I thought they wouldn’t know the new ship. Fortunately, our luggage was on board when we got there!
We had an extended stay in Europe before boarding a Viking river cruise. Decided to ship a bag packed with the necessary clothing & items for such a cruise. It arrived before we left the States and was waiting for us in our Cabin when we boarded 13 days later in Amsterdam. It was a very easy process and worth the cost. We were notified of its location along the way. Highly recommend Luggage Forward
I have zero complaints. The whole process went as scheduled. From picking up our luggage from our home to us handing off our luggage to a representative at the cruise terminal at the end of our trip. It was great! I will definitely be using Luggage Forward again.
Getting the luggage tags ahead of the trip and the luggage drop off was very efficient. We were on the Queen Mary 2 and had a bag of formal clothes sent home after the cruise. The drop off was right there and was seemless. Bags arrived safe and ahead of schedule.
Easy process and was seamless pick up and delivery
Luggage arrived as planned even when the ships itinerary changed.
Great service, easy to use and was a great value. We got off a cruise and then on to a train for 2 days so did not want our large luggage. Luggage forward picked it up at the cruise terminal and then kept us updated on the shipping status. It came to the house 4 days later in perfect condition!
Very efficient. Very accommodating.
I will always use luggage forward for Any international travels I have. Worth every penny!
Picked up promptly, apprised of progress via the website/email, delivered to the pier/ship and on our room before we sailed.
For the most part the experience was first class. A couple of constructive observations however: The ship knew nothing about the pickup you suggested below. They had us put it out with the other luggage the morning of our disembarkation. Please bring your luggage to Guest Services the night prior to disembarkation. Your luggage will be collected directly from the ship. After disembarking the ship and collecting our luggage the Luggage Forward bag was there with everyone else's luggage. There was no one there from the ship or customs that knew what to do with it, even though it had your special shipping label attached. After hunting for an agent we finally found someone in Customs that knew how it was supposed to be handled.
Such a great service. Collected at home, placed in the stateroom, collected on board delivered the next day. It was seamless and the team called at each stage to reassure me. It really was a White Star service. I will always use these guys now.
Everything went according to schedule, in fact, luggage returned home early. The LF representative called me the day he was to pick-up the luggage from cruise terminal to let me know he was there; and because he was eventually allowed into the luggage area, he was able to collect the LF bags directly. This was a huge benefit for me in that I didn't have to find my bag and bring it out to him.
We got our bags when we expected and the customer service was great!
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