For two decades, Luggage Forward has set the standard in doorstep to destination delivery of luggage and gear. The smart alternative to carrying and checking bags, Luggage Forward’s service transforms the travel experience for those who demand the utmost in convenience, reliability and predictability. By leveraging a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care Luggage Forward guarantees that bags will be delivered safely and on-time.
Written by the business, not verified by us.
Is Luggage Forward legit?
Luggage Forward (luggageforward.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Product. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the delivery service is exceptionally dependable, ensuring their heavy bags always arrive right on time at cruise ships or hotels. Travellers deeply appreciate the remarkably smooth user experience, noting that the helpful staff is very supportive and the entire booking process remains completely stress-free.
Though some reviewers were not happy with product condition, reporting isolated instances where bags sustained physical damage or arrived with broken parts. A few individuals also pointed out occasional challenges regarding the careful handling of their personal belongings during the extended shipping journey.
Auto-generated from all reviews of this business. For reference only.
This business appears to be a few people and an AI bot that fields calls. All they appear to do is arrange a FedEx pickup and slap a massive overhead fee for making the arrangement on your behalf. If you’re in Europe, good luck getting any customer service. And definitely don’t just leave your bags and hope the courier they arranged picks them up. My wife and I waited in our hotel lobby during the pick-up window and several hours after - no show. Not a trust worthy service. We then received some automated emails telling us the location of FedEx drop-offs in Dallas, USA… we were travelling from Western Europe… Again, save yourself the trouble and go elsewhere.
I have been a customer since 2011. Never had to worry about my luggage getting to or from each destination. We just disembarked from a cruise in Reykjavik, Iceland on Thursday 7/23 and my luggage arrived home 7/27 in California. I am always hesitant to leave my luggage with the port agent if I have to catch a flight upon disembarkation but they always come through. My only issue is there should be a representative during evening hours after hours instead of AI in case of an emergency.
The luggage pickup was three hours late. I had to change my plans and wait longer than expected. The support team was helpful, but it took multiple calls to get updates. The service is convenient when it works.
planning and support. Verified shipping info was at hotel and hotel personnel were very helpful and familiar with shipping process. Bag was delivered earlier than expected date.
It was very nice to have my luggage taken care of. Our suitcase almost beat us home. The only complaint is that we are told that the pickup from your home is at 1:00 PM, but it can be at any time on that day. Luckily, I was 99% finished packing when the UPS representative came to pick it up at 10:30 AM. I had him finish his route in the neighborhood and come back by while I arranged the label and other paperwork.
Initially we did not receive the shipping label for one of our two bags. Int eh process of trying to fix it we dealt with three different individuals in your call center. The first two did not follow through to be sure a new label was sent. Finally on the third try, it was sent...just in time.
in the end, we received a lot of misinformation that put us on the edge of actually getting our luggage shipped.
Disembarking in Miami was terrible. I had to find all 4 of the luggage to be sent and pay a porter to "dump" them in a pile outside of the terminal. No luggage forward rep anywhere. It took both my husband and I as we also had 4 carry on to fly home with. This process took over an hour.
Our boxed wheelchair was picked up at our home and delivered to our cruise ship right on schedule. We walked into our stateroom and the box was waiting for us! We re-boxed it at the end of the cruise and it was picked up after we disembarked. It arrived home within four days. Great service! Worth the cost.
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