The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds.Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders.Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Written by the business, not verified by us.Lyca Mobile USA (lycamobile.us) has a 3.1 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the affordable rates and find the mobile network quite functional for their everyday communication and digital needs. Many people also highlight positive interactions with polite staff members who resolve account matters quickly and efficiently. However, some reviewers were not happy with the customer service, noting long phone wait times and significant difficulties reaching a live agent when urgent help is required. Some people also felt that the network connection can occasionally be slow or unreliable in certain areas, leading to unexpected service interruptions and connectivity problems.
Auto-generated from all reviews of this business. For reference only.Terrible I couldn’t get hold on some one to transfer my device
HI mathew philip, We're truly sorry you had difficulty reaching us for your device transfer. We are actively working to improve our support accessibility. Best Regards, LycaMobile Review Resolution Team, [email protected]
Dear M Farooq Khan, Thank you for taking the time to share your thoughts about Lyca Mobile Service. You are welcome to let us know if we are missing something to get you satisfied fully for an excellent star rating! Please feel free to reach us via our private channel. Your valuable feedback will help us to improve our service. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi customer, Thank you for taking the time to share your positive experience with us! We are delighted to hear that you are enjoying our services. Your satisfaction is our top priority. Best Regards, LycaMobile Review Resolution Team, [email protected]
Over price, network is horrible and customer service is annoying and un understandable 😭😭
Dear Customer, We understand your disappointment with the pricing, network coverage, and difficulties communicating with our customer service team. We appreciate you sharing this feedback and would like to look into the concerns you’ve experienced. Please share your Lyca Mobile number or relevant details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
My friend make my experience good and he’s good and honest
Hi Yee Yee, We're so glad to hear your friend made your experience a good one. We appreciate your kind words! Best Regards, LycaMobile Review Resolution Team, [email protected]
Worst carrier in United States. They just scam people with new offers for 9 months 1 year and just give for one month they say you’re auto renewal was not work we can’t do anything. No one to port in Lyca mobile. They are scammers. Customer service is worst they are out of United States and they don’t know anything. No one have to use Lyca mobile. Thanks
Hi Mohammad Thoufeeq Niyaz, We apologize for the frustrating experience you've had with our services. We understand your concerns regarding promotional offers, auto-renewal, and the quality of our customer service. This is certainly not the impression we want to leave, and we regret that we've fallen short of your expectations. We would appreciate the opportunity to look into these issues further for you. Best Regards, LycaMobile Review Resolution Team, [email protected]
Dear Customer, We understand how inconvenient it is to have no internet service at all. We’d like to look into your connection and check what may be affecting your data service. Please share your Lyca Mobile number or relevant details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
The service is extremely poor, and the internet connection is very weak. Today, my phone service was disconnected without any prior warning or notification by text message. I am also experiencing an ongoing issue with Lyca regarding text messages. I am not receiving text messages from them or even from my bank. This is a problem with Lyca’s service, and I will be switching to a better provider soon.
Dear Ibrahim Al Amir, We understand how frustrating and disruptive it is to receive conflicting instructions during the eSIM installation and porting process, especially when this has left you without phone service and unable to reach our support team. We appreciate you highlighting these issues, as your feedback can help us improve the clarity of the process and instructions. Please share your Lyca Mobile number or relevant porting/order reference details with us through our private channel so we can review what happened and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
No proper response from the customer service.
Dear Customer, We understand your disappointment with the response you received from our customer service team. We appreciate you sharing your feedback and would like to understand what went wrong so we can review your concerns. Please share your Lyca Mobile number or relevant reference details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
customer service is horrible and can't even activate my esim. spent 4-5. hours and tired of them.still not activated
Hi Kayna Mahajan, We are truly sorry to hear about the frustrating experience you've had with our customer service and the difficulties activating your eSIM. We understand how disheartening it can be to spend so much time on an issue without resolution. Your feedback is very important to us, Please share the screenshot of error message to check and assist. Best Regards, LycaMobile Review Resolution Team, [email protected]
didn't work on my phone. Too many steps to set up
Dear Benoit Menu, We understand how inconvenient it is when the service does not work on your phone and the setup process feels unnecessarily complicated. We appreciate your feedback and would like to understand what prevented the service from working. Please share your Lyca Mobile number or relevant order details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Greatest best Lyca mobile
Hi Rishi, We are so happy to hear you are enjoying our services. We truly appreciate your wonderful feedback! Best Regards, LycaMobile Review Resolution Team, [email protected]
My eSIM scan code isn’t working this is pure bullshit
Dear Jeremy Vanmeter, We understand how frustrating it is when the eSIM QR code does not work and prevents you from completing the setup. We’d like to check the eSIM and activation details to understand what went wrong. Please share your Lyca Mobile number or relevant order/reference details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Dear Customer, We understand your disappointment with the service and appreciate you taking the time to share your feedback. We’d like to understand what went wrong and see how we can assist. Please share your Lyca Mobile number or relevant details with us through our private channel so we can investigate further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Philo, We understand your concern about the service not showing as activated on your phone. We’d like to check the activation status and help resolve the issue. Please share your Lyca Mobile number or relevant order/reference details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Many times international calls are not going. Keep getting message like your card has been suspended even after recharging the card
Dear Customer, We understand how inconvenient it is when international calls fail and you continue to receive a suspension message even after recharging your account. We’d like to check your account and calling service to understand what may be causing this issue. Please share your Lyca Mobile number or relevant details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
I haven't been able to get anyone in the phone to help me ... I paid for this and can't get it activated i think i accidently closed the page it was on originally and they didn't send me anything in email to fix it ... Frustrated
Dear Alishah, We understand how frustrating it is to have paid for the service but be unable to activate it, especially when you have been unable to reach our support team and did not receive the information needed after closing the original page. Please share your Lyca Mobile number or relevant order/reference details with us through our private channel so we can review the activation status and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Dear Juan, We understand how inconvenient it is when the activation does not work as expected. Please share the error message through our private channel so we can check the activation status and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Customer, Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support. Best Regards, LycaMobile Review Resolution Team, [email protected]
Dear Customer, We understand your disappointment with the customer service you received. We appreciate you sharing your feedback and would like to understand what went wrong so we can look into your concerns. Please share your Lyca Mobile number or relevant reference details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
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