The world's largest international mobile virtual network operator with over 16 million customers and a new customer joining every two seconds.Lycamobile’s mission is to connect friends and family around the world. We aim to do this by offering low-cost, high-quality data and voice services across 23 countries. We are now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly that help people stay in touch across borders.Lycamobile is also available in Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong, Ireland, Italy, Macedonia , Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Tunisia, Ukraine and the UK.
Written by the business, not verified by us.Lyca Mobile USA (lycamobile.us) has a 3.1 out of 5 rating on OK.one, based on 285 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 40% give 1 star; The business has replied to 69% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the affordable rates and find the mobile network quite functional for their everyday communication and digital needs. Many people also highlight positive interactions with polite staff members who resolve account matters quickly and efficiently. However, some reviewers were not happy with the customer service, noting long phone wait times and significant difficulties reaching a live agent when urgent help is required. Some people also felt that the network connection can occasionally be slow or unreliable in certain areas, leading to unexpected service interruptions and connectivity problems.
Auto-generated from all reviews of this business. For reference only.I still waiting for my email about my new esim but the process was fast to change my card sim to esim.
HI Hshlu Mc Greg Vertilus, We appreciate your feedback and are glad the SIM to eSIM process was quick. We understand you're awaiting your eSIM email. We are looking into this for you. Best Regards, LycaMobile Review Resolution Team, [email protected]
Customer representative made the esim transfer easy by the way he did it smoothly. Knowledgeable, very helpful and polite.
Hi PG, We are delighted to hear that our customer representative made your eSIM transfer a smooth and easy experience. It's wonderful to know that their knowledge, helpfulness, and politeness made a positive impact. Thank you for your kind words! Best Regards, LycaMobile Review Resolution Team, [email protected]
Please don't join Lyca. Finally, I am abandoning my number and getting a new number with a different carrier, which I have been using for the last 15 years. It's so painful. I begged Lyca customer care to give me my account number and PIN, but I have been going round and round for the last week. I made 100 calls and sent 15 emails but keep getting the same response: "wait another 48 hours." I want to talk to a supervisor, but no one is transferring me, and so far, no one has called me back. Every time, they create a new request; so far, I have 5 request numbers, and no one from the company cares about it. Wow. Due to all this nonsense, my health is getting bad. These are the worst days of my life; I never thought I would go through this.
Dear Customer, We understand how distressing and exhausting it must have been to make repeated calls and emails without receiving a clear resolution, particularly regarding your account number and PIN. We also appreciate your concerns about the multiple requests and lack of follow-up. We’d like to review the history of your requests and help address the outstanding issue. Please share your Lyca Mobile number and any relevant request/reference number with us through our private channel so we can investigate this further. Best Regards, LycaMobile Review Resolution Team, [email protected]
This porting process is absolute garbage and terribly explained. First, you are instructed to install the eSIM, and then you receive an email saying you need to do the porting process first. So you go ahead, scan the eSIM QR code, and it installs. But then, after you submit the porting request, it tells you to register the eSIM—which no longer works because it was already installed out of order! To make matters worse, it's late now, there are no agents available, I can't talk to anyone, and I am completely left without a phone service. This whole experience is a complete mess and very poorly designed.
Dear Leonardo Ribeiro, We understand how confusing and disruptive it is to receive conflicting instructions during the eSIM installation and number porting process, especially when this has left you without phone service and unable to reach support. We appreciate you providing such detailed feedback, as it highlights where the process and instructions need to be clearer. Please share your Lyca Mobile number or relevant porting/order reference details with us through our private channel so we can review what happened and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
You guys are always fast and the cheapest service in the 🌎 thank you
Hi Drizzy, We are so pleased to hear that you appreciate our fast and affordable service. Your positive feedback is truly valued! Best Regards, LycaMobile Review Resolution Team, [email protected]
Internet is not working with my sim but no resolution since 2 months
Dear Customer, We understand how concerning it is to have your internet service unavailable for two months without a resolution. We appreciate you bringing this to our attention and would like to review the issue and previous support provided. Please share your Lyca Mobile number or relevant reference details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Lyca is very good options for me, so im find a wonderful experience. 👌
HI customer, We're so happy to hear you're having a wonderful experience with us! We appreciate your positive feedback. Best Regards, LycaMobile Review Resolution Team, [email protected]
This was by far the worst phone service i have ever had this shit is a big scam.
Dear Customer, We understand how disappointing it is to have such a poor experience with your mobile service. We appreciate you sharing your feedback and would like to understand what went wrong so we can look into your concerns. Please share your Lyca Mobile number or relevant details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
I appreciate Layca mobile excellent services. I like Layca mobile app. It’s very helpful. Thanks for Layca mobile I am so happy.
Hi customer, We are so happy to hear that you appreciate our excellent services and find our mobile app very helpful. Your satisfaction is our greatest reward! Best Regards, LycaMobile Review Resolution Team, [email protected]
cant install the esim ibought online need a refund
Dear Paulo, We are very sorry to hear that you're having trouble installing your eSIM. We understand your frustration and are here to help. Please contact our support team the error message so we can assist you with this issue. Best Regards, LycaMobile Review Resolution Team, [email protected]
Customer service experience and proper communication
Hi PETER A, We're happy to hear that our customer service and communication met your expectations. We appreciate your positive feedback. Best Regards, LycaMobile Review Resolution Team, [email protected]
HI AMIT, We are absolutely thrilled to hear that you are 100% satisfied with our service! Your positive feedback is incredibly encouraging and truly appreciated. Thank you for sharing your experience. Best Regards, LycaMobile Review Resolution Team, [email protected]
Easy to get plans and the price is great!
HI Polly Wu, We're so happy to hear that you found our plans easy to access and that you appreciate the great value! Thank you for your positive feedback. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Adama, We're glad you found our service quick and easy to use. We appreciate your positive feedback! Best Regards, LycaMobile Review Resolution Team, [email protected]
Recently. I have been having a lot of problem with the line. Which it's been affecting my job. I'd like the you help me out to solve this situation as soon as you can.
Dear York lopez, We are sorry to hear about the issues you've been experiencing with your service line and how it's impacting your work. We understand your frustration and are committed to resolving this for you promptly. We are actively investigating this matter to find a solution. Best Regards, LycaMobile Review Resolution Team, [email protected]
I changed my number company. 2 days still my number not working.
Dear Ramon H, We understand how inconvenient it is to have your number still not working two days after switching to Lyca Mobile. We’d like to check the activation or number transfer status and help resolve the issue. Please share your Lyca Mobile number or relevant reference details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Customer, Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support. Best Regards, LycaMobile Review Resolution Team, [email protected]
Hi Igor Pershin, Thank you for your wonderful feedback! We're so pleased to hear that you found our service easy to set up and a great value. Your satisfaction is important to us. Best Regards, LycaMobile Review Resolution Team, [email protected]
My eSim is not yet working and your customer service numbers don’t just work
Dear Nira Pradhan, We understand how inconvenient it is when your eSIM is still not working and you’re unable to reach our customer service team. We’d like to look into the activation issue and help get your service working. Please share your Lyca Mobile number or relevant order/reference details with us through our private channel so we can investigate and assist you further. Best Regards, LycaMobile Review Resolution Team, [email protected]
Dear Customer, We understand your disappointment with the overall experience and appreciate you taking the time to share your feedback. We’d like to understand what went wrong and see how we can assist. Please share your Lyca Mobile number or relevant details with us through our private channel so we can investigate further. Best Regards, LycaMobile Review Resolution Team, [email protected]
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