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Written by the business, not verified by us.Nixplay (nixplay.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 13% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful support staff for providing quick, clear, and efficient solutions to technical issues. People genuinely love sharing cherished family memories every single day using these wonderful digital photo frames. Reviewers often mention that the devices bring immense joy to relatives and make wonderful gifts. Some reviewers were not happy with the recent changes regarding paid subscriptions for unlimited photo uploads. A few individuals also noted frustrations with reaching customer service by phone and experiencing delayed email replies. Conversely, a small portion of people felt that locked pictures and restricted access caused significant annoyance.
Auto-generated from all reviews of this business. For reference only.Par has gone above and beyond to help me get my Dad’s albums loading again on his Nixplay frame. He always had another suggestion that I could try until we finally resolved the issues I was having. I was able to also upgrade to a new frame which has more memory so MORE pictures! Thank you Par for your patience. Consider me a Nixplay customer forever!!
Joe was patient -- even when I sent the wrong email address. I am VERY impressed with the customer service received from Nixplay.
Had an issue with a login and sent an email to customer service. They replied within and a day and solved the issue.
I had a problem with my 10 year old picture frame that I couldn’t fix myself. I emailed customer support and Joe emailed me a response the next day with a few solutions which fixed my problem. I find it impressive that they were very prompt and friendly with a frame as old as mine. Thanks again Joe for all your help! Jennifer Lamkin Summerfield, FL
Well, I was never able to really chat with anybody live… It took me more than once to get any response… And the response I got was unhelpful… I did ask to have somebody call me only to receive a a message back saying it would likely take several days for somebody to call me… The issue was that I could not login because for some reason the system was not recognize my email… This was not a case of me miss typing my email because I tried it more than five times… Eventually, I tried it and for some unknown reason it accepted k my militia’s
I received a response within a short time and a resolution of the problem shortly thereafter. Par was friendly, understanding of my issue, and efficient in helping me. I couldn't be happier with Par's service.
Lou was great, to the point and efficient. Thanks!
The customer service is outstanding! The response time was immediate to my questions. He clearly wrote out what needed to be done, and instructions were easy to follow. I'm a dinosaur with technology, and he was very considerate! His follow-up was very quick and thorough. Great product and great customer service!
Love these frames! Bought one for everyone in the family and love how easy it is to share pictures. I even locked myself out of my account one time and their customer service was great (thanks Joe!). Highly recommend Nixplay!
Martin was thorough and handled my issue quickly and professionally.
Joe at nixplay was amazing and very helpful. He was prompt at replying and made it very easy for me to follow his instructions
I had a technical problem which was successfully resolved in less than 24 hours.
Nixplay have the best customer service. They always resolve any queries or issues and never fail to check back and ensure all is sorted. Great job Nixplay. Thank you.
NIXPLAY staff is great to work with and prompt replies.. their product is wonderful!
My husband and I received a Nixplay frame for Christmas from our daughter and son in law. I had set it up but apparently miss placed my password. I contacted customer service and Maris emailed me promptly with the information she needed to get me what I needed. she was always quick to respond and very pleasant with her correspondence. She gave me a way to access and reset my password on the Web and on the app. Everything worked smoothly. I couldn’t be more happy with the quality of service I received.
Their customer service is pretty top notch.
Martin responded to my request promptly and professionally. He was a big help.
The problem was fixed. My only complaint would be the initial slow response time.
Joe was patient and helpful. Disappointed that I cannot access account from laptop but that is not in Joe’s control
Once I got the info on how to access the Plus app I was able to setup my frame. I just asked on how to move photos and was helped out with chat. Thanks Steve Perdew
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