Martin was very helpful and my problem…
Martin was very helpful and my problem was solved. He was professional and followed up through the process. I appreciate all he did for me.
About Nixplay
Data updated- Website
- nixplay.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 13% (1/8)
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About this business
We offer a wide range of frames with cutting-edge digital photo solutions and multimedia features. Find the digital photo frame you’re looking for today.
Written by the business, not verified by us.Is Nixplay legit?
Nixplay (nixplay.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 13% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the incredibly helpful support staff for providing quick, clear, and efficient solutions to technical issues. People genuinely love sharing cherished family memories every single day using these wonderful digital photo frames. Reviewers often mention that the devices bring immense joy to relatives and make wonderful gifts. Some reviewers were not happy with the recent changes regarding paid subscriptions for unlimited photo uploads. A few individuals also noted frustrations with reaching customer service by phone and experiencing delayed email replies. Conversely, a small portion of people felt that locked pictures and restricted access caused significant annoyance.
Auto-generated from all reviews of this business. For reference only.What people say
JD went over and above today for me
JD went over and about today for me. I had tried to get this resolved for days and he listened, understood, care and helped me. We need more JD’s in today’s work force.
Great quick response
Great quick response. Helped me quickly fix my problem!
Nixplay frames now destined for the bin!
Many years ago these digital frames (with unlimited free storage) were great and the best in a market. And, like many others I purchased 3x Nixplay frames at 'great expense' to use their ‘free’ unlimited picture storage offered with the digital frame purchases. Unfortunately, Nixplay then introduced a subscription fee to continue using the unlimited picture storage or continue without subscription but having to 'remove 80%' of my photos? This is not acceptable! Now, I’m using a (cheaper) Apple TV box and uploading ‘unlimited’ pictures for ‘free’ to my large higher resolution TV screens around the home. This is a far better product which can be setup to show pictures while on standby. Plus all the other great product features offered with this Apple unit! The small Nixplay picture frames (with free reduced 500MB of storage) can no longer receive new pictures and are destined for the bin!
Martin responded quickly!
Martin responded quickly with instructions on possible ways to lower the volume on my NixPlay. I was very pleased with his help!
Martin was so helpful and patient!
Martin was so helpful and patient with me during my recent problem with Nixplay. He helped me every step of the way.
Quick response and very helpful
Martin was quick to respond and super helpful getting my needs taken care of.
Excellent customer service
Excellent customer service. They were very helpful when I had inadvertently added an extra account in an attempt to change an old email address. They helped to cancel the one account and keep all the photos. I'm good to go. They quickly resolved my problems and walked me through what I needed to do. I did buy the unlimited package after several years of having sufficient space for many photos. Worth the $29.99 price for me rather than buy a new Nixplay or other smart photo frame.
Quick response and very helpful
Customer Service is A++
Lou was amazing...He helped me troubleshoot and solve my issue in no time. He also followed up to make sure my frame was working correctly and to find out if I had any other needs. Nixplay has some of the best customer service of any company I've dealt with in recent years. Most "customer service" is phone trees and endless transfer to a void with no resolution. Not Nixplay! Thanks again, Lou!!
I had a problem with my account
I had a problem with my account , i contacted the support team and Martin was very helpful and the problem solved. i should mention that I contacted on a late Friday afternoon and Ive got instructions on Saturday(weekend) which it was a surprise. Thanks
i had a problem with remembering my password
i had a problem with remembering my password, as soon as we contacted the company we were answered to by Maris who handled my problem very efficiently.
Great help from JD on the Helpdesk!
I used the wrong email address when I took out a "Plus" subscription, so I couldn't activate it on my frame. I contacted the helpdesk and JD was absolutely fantastic in helping me sort out my mistake. Great service and we love the Frame!
Lou was great
Lou was great. He responded to my concern with a detailed description of what I needed to do to solve the problem. Thanks Lou!
Martin was really helpful and…
Martin was really helpful and professional as he assisted me with my issue.
Email response was very helpful.
I sent an email request for help about changing my wifi connection and got a response on the next business day. The response from Lou was spot on and gave me the necessary directions to fix the issue I was having.
NixPlay Frame Troubleshooting
A quick, detailed and easy to understand response. Easily able to correct the problem with the information provided. Much appreciated!
Very quick and friendly Customer Service
Very quick and friendly customer support Agent Joe. I‘m very happy and enjoying Nixplay.
I could not figure out how to set up the photo frame at all.
I had received the photo frame as a gift. I could not figure out how to set it up in order to upload photos from my computer. Joe at Nixplay was able to answer my email questions and answered back with step by step instructions (that were not intuitive) which helped and I was able to get the thing working just fine. Great customer service!
My digital frame stopped working I…
My digital frame stopped working I bought it a few years ago, customer service were really helpful figuring out what the problem was and sent me a replacement lead (no charge) all working perfectly again!
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