Really helpful Customer Service
Excellent customer service provided by JD ensuring that my photo frame was working correctly.
About Nixplay
Data updated- Website
- nixplay.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 13% (1/8)
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About this business
We offer a wide range of frames with cutting-edge digital photo solutions and multimedia features. Find the digital photo frame you’re looking for today.
Written by the business, not verified by us.Is Nixplay legit?
Nixplay (nixplay.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 13% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the incredibly helpful support staff for providing quick, clear, and efficient solutions to technical issues. People genuinely love sharing cherished family memories every single day using these wonderful digital photo frames. Reviewers often mention that the devices bring immense joy to relatives and make wonderful gifts. Some reviewers were not happy with the recent changes regarding paid subscriptions for unlimited photo uploads. A few individuals also noted frustrations with reaching customer service by phone and experiencing delayed email replies. Conversely, a small portion of people felt that locked pictures and restricted access caused significant annoyance.
Auto-generated from all reviews of this business. For reference only.What people say
Fast & Simple
Martin was fast to respond and very helpful. Gave complete instructions to correct the issues I had. Much appreciated!
Great Customer Service
Lou was amazing at getting back to me regarding my concerns with my frame. The responses were timely and helpful. I appreciate the customer support that I experienced.
Lou helped me get a smart picture frame…
Lou helped me get a smart picture frame reset and it was such an easy, quick, and friendly experience. I appreciate their help so much! Thanks Lou!
Persistance paid off!…
Although at first I was not able to follow the directions provided to me by Joe, the Nixplay helper, when I persisted, he helped me thoroughly through each step until I had all I needed and everything was working as it should. I am very happy with the final results.
Martin was amazing
Martin was amazing, he didn’t stop looking for ways to help me until I had my Nixplay up & running again! Great service!
Initially loved Nixplay
Initially loved Nixplay, loved my digital frame & ease of use & unlimited upload of photos, however after a while they changed the terms & conditions about uploads & wanted to charge an annual fee for photos uploads over a small capacity. Really annoyed as one of the main deciding factors when buying the frame was the unlimited upload. Really disappointed they moved the goalposts after the purchase was made.
First class service from Nixplay for a 2014 photo frame
Our 2014 Nixplay photo frame stopped working and despite very prompt suggestions from Par at Nixplay Support, nothing brought it back to life. He then ordered a new power adapter at no cost which has restored it to full working order. First class service, thank you Par. Would not hesitate to recommend Nixplay.
The live chat with JD was very…
The live chat with JD was very professional, helpful and friendly. The information I needed was researched and responded to was thorough helpful informative. My first problem was regarding billing. It was researched and assistance provided. The second question was regarding my 3 frames and again, helpful information provided. Thank you. * This format of communication is not easy for many like myself. I would prefer phone conversation but, JD was helpful. I was provided with links for future reference. *Nixplay is a reliable digital frame with app .
Good quality and experience
Works well. Reputable and reasonable.
I've had a Nixplay frame for several…
I've had a Nixplay frame for several years and look at it every day, so I bought a frame as a gift for my sister-in-law. The delivery was fast and the setup was easy. I had a couple glitches, but tech support was excellent. We loaded several hundred photos from an SD card, and my sister-in-law is thrilled with it.
Joe from the help desk at Nixplay was…
Joe from the help desk at Nixplay was exceptionally helpful when I was unable to continue to use my Nixplay Mobile App. I have used Nixplay for many many years and was very very troubled when I was no longer able to access my personal photos. Joe came to my rescue when emailing me with step by step instructions as to how to once again use my mobile Nixplay app. Joe’s willingness to check back to make sure all was working for me embodied his spirit of caring for me and Nixplay as well. Thank you, Joe.
Do not support this company
Do not support this company. I bought several of these frames for family members to share family photos. The frame came with unlimited online storage for photos. It was great. Since then Nixplay, has pulled a bait and switch and now severely limits accounts unless an annual fee is paid. It is illegal under the Canadian Competition Act and there is currently a class action against Nixplan in California on a similar basis. I will follow with great interest and will go out of my way to inform friends and family that this is a disingenuous company that no one should support. There are plenty of alternatives.
I have had a problem sending pictures…
I have had a problem sending pictures to my frame. I have been working with Nixplay for a month. They were patient and diligent each time I reached out to them. I wish there had been a phone number to call to have someone walk me through it. I am close to 80 years old and I find this challenging at times.
Martin was The One!
I have been inactive for a while, and the very next time I tried to post a photo to my account, I was asked to log in. And here was a problem: I did not have my initial email any longer, and my new email did not work. So I needed help, I contacted Nixplay support and the very next day I received an email from Martin with clear instructions on what to do, and it worked!!! Martin was very nice, supportive, understanding of my concerns, and certainly knows his stuff. What else does the customer need, right? Thank you, Martin!!!
I have owned Nixplay for many many…
I have owned Nixplay for many many years for 1800 pictures on it never had to pay for any being that they’re my pictures. They decided many years later that they were going to charge for anything over 500. Well my pictures are covered in red with a lock sign on them and I’m unable to reload them back onto my phone. This company has stolen and has my intellectual property locked. It is disgusting that they did that. I don’t think that they should’ve been allowed to and I think a class action suit should be called for you can’t advertise something and then years later determined to stop allowing people to put an unspecified amount of pictures on their screen. There is no date to specify. I’m just angry about it and writing a horrible review. I hope what they have done leads them to go belly up.
Excellent Support
I have always found Nixplay support to be excellent. The current experience form Par was no exception. Excellent communication, understood the issue well and presented the solution in a kind & friendly manor.
Very prompt response to my first email…
Very prompt response to my first email with clear instructions regarding the steps to resolve the issue. Great customer service!
Par was super helpful
Par was super helpful! I accidentally including the wrong shipping address on my order, and within minutes of reaching out Par was able to correct it for me. I really appreciate the quick and efficient customer service
Par was so helpful in remedying my…
Par was so helpful in remedying my issue. Thanks, Par!
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