Excellent Service
Nixplay replied to my email immediately and their technician Par resolved my issue in less than 15 minutes. Thank you Par.
About Nixplay
Data updated- Website
- nixplay.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 13% (1/8)
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About this business
We offer a wide range of frames with cutting-edge digital photo solutions and multimedia features. Find the digital photo frame you’re looking for today.
Written by the business, not verified by us.Is Nixplay legit?
Nixplay (nixplay.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 13% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the incredibly helpful support staff for providing quick, clear, and efficient solutions to technical issues. People genuinely love sharing cherished family memories every single day using these wonderful digital photo frames. Reviewers often mention that the devices bring immense joy to relatives and make wonderful gifts. Some reviewers were not happy with the recent changes regarding paid subscriptions for unlimited photo uploads. A few individuals also noted frustrations with reaching customer service by phone and experiencing delayed email replies. Conversely, a small portion of people felt that locked pictures and restricted access caused significant annoyance.
Auto-generated from all reviews of this business. For reference only.What people say
Wow - what amazing customer support
Wow - had my Nixplay for a number of years - absolutely love it looking at my memories. Was devastated this morning to find it was not working ….. Contacted Joe at the Nixplay support - a few emails later and my memories are back. Fantastic product but even more amazing was the support I received - no AI bot giving platitudes - clear concise instructions on how to reset and update my frame - thank you Joe 🙏
Knocked out of the park!
I was having difficulty uploading new photos from my iphone. After contacting Nixplay, JD was assigned to my case. After a few email exchanges, JD sent a step by step tutorial that worked. He knocked it out of the park. Kudos to JD and the support team at Nixplay.
Quick and Efficient
Had a problem with my account and contacted the support center and heard back from them in less than one day. They helped me quickly and efficiently, makes me love my frame even more. Thank you,I so appreciate your help!
Joe responded very quickly and solved…
Joe responded very quickly and solved my problem.
JD was so helpful and very quick to…
JD was so helpful and very quick to respond!
They solved my issue with the frame not…
They solved my issue with the frame not pairing…thanks!
Happy start to setting up my frame
I am new to Nixplay and Joe has been great helping me with my questions as I moved through set up! I’m so happy to have my photos in my new frame! Hh
Problem Solved
I had a quick chat and my problem was solved. Very pleased!!!
Customer service
Customer service, JD, was really helpful in troubleshooting our issues.
JD provided great customer service
I was gifted a frame a few years ago, and we watch it nearly every day. Recently, I went to add more photos and discovered that my access had been cut off. I'm not sure what happened, but I reached out to customer service for assistance, and JD was quick to respond and found a solution for my problem.
Focussed Support
Focussed Support, straight to the Point. Very much appreciated.
Lou from the help desk was extremely…
Lou from the help desk was extremely helpful! And quick to answer! I'm so happy I know what to do now!
Prompt & helpful
Prompt response - didn’t feel like a robot reply - and fixed my issue. Thanks, joe!
Maris did an outstanding job working me…
Maris did an outstanding job working me through an issue I was having. Her responses were timely and detailed. I’m a very satisfied with the customer service in general and specifically with Maris. Thank you and Kudos!
Joe Saves the Day!!!!
Joe, saved the day!!!! My Nixplay pictures were archived considering I didnt log in since 2022. After the restore, my pictures were not displaying. However, Joe investigated and resolved the problem. Thanks so much for the excellent responsiveness and service. Well done Joe and the rest of the Nixplay team.
Beyond Happy
Far above and beyond 90% of companies out there when it comes to customer service and warranty support. Even though all communication was via chat and/or email ... I could absolutely sense the kindness and desire to help coming through the screen from both Martin and Cy. Top notch!!!
Poor and unresponsive support
I am genuinely shocked at the positive reviews about Nixplay. I like the frame and have had it for about 3 years. I paid for the premium subscription for $29 when they started the paid program. I received some confusing messages when the year ran out and they claimed that my credit card didn’t work to resubscribe so they’ve cancelled my account, but I can reactivate my account for $39/ year. I have reached out to the company 6 times now for support since their first message and I get zero response. I reached out also through LinkedIn and even went as far to copy the CEO! Still no reply. I think this was a scammy way to increase their price without transparency. They give the impression they do not care about their customers at all. I would never recommend them.
Reply from Nixplay2026-05-28
Hello, Thank you for your feedback, and we’re truly sorry for the frustration and lack of response you experienced. We understand how concerning the subscription and pricing confusion must have been, and we apologize for the delay in support you received. This is not the experience we aim to provide. I will be asking you to share your email address privately so we can review your account and assist you directly in resolving this. Warm regards, Nixplay Support Team
The Nixplay Team was quick to response…
The Nixplay Team was quick to response with clear directions to fix my issue. Thank you so much!
Maris was wonderful!!
Maris was wonderful!!! Very patient and helped me try several different things to get my frame to work.
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