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Written by the business, not verified by us.Nixplay (nixplay.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 13% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful support staff for providing quick, clear, and efficient solutions to technical issues. People genuinely love sharing cherished family memories every single day using these wonderful digital photo frames. Reviewers often mention that the devices bring immense joy to relatives and make wonderful gifts. Some reviewers were not happy with the recent changes regarding paid subscriptions for unlimited photo uploads. A few individuals also noted frustrations with reaching customer service by phone and experiencing delayed email replies. Conversely, a small portion of people felt that locked pictures and restricted access caused significant annoyance.
Auto-generated from all reviews of this business. For reference only.Lou, (nixplay rep.) was very helpful and quick to respond to my problem. Trying to get my old frame working again and Lou sent me a link to order a new remote. He told me how to use it and like a flash my frame is up and running. Thank you Lou.
App constantly crashes, sending photos via email fails. Not worth the money.
Untrustworthy company. They rescinded the unlimited storage and free features are now under a subscription. Do not be fooled by the 5 star reviews from all the fake profiles.
There was a mix up with accounts and Cy was able to resolve the issue.
Nixplay kept reaching out and helping me until my issue was resolved.
Nixplay customer service is excellent. I was having an issue accessing my account and Maris trouble shooted the issue, and followed up several times to make sure my issue was resolved completely. Thanks Maris! Great customer service!
I purchased the Nixplay frame a few years ago for my elderly parents as an anniversary gift. It was a wonderful way for them to receive/view photos and keep in touch with the lives of their adult grandchildren, and also a new great-grandchild! The larger screen was especially helpful for my mom, who had declining eyesight and had trouble seeing photos on a phone. My parents have since passed away, and I wanted to preserve the photos that had been shared. I couldn't find the remote to the unit, so I reached out to Nixplay customer service. Their IT tech Joe responded right away and was so helpful in providing a link to purchase a new remote, and walking me through the steps to reset the frame for our own use.
I reached out to Nixplay, regarding A previous email that I had sent on how to transfer my photos from Nixplay. Joe was very attentive to my email quickly responded gave me exactly the information that I needed to do this with my account. I am greatly appreciative to him for responding so quickly to my email in the situation. Nixplay is very fortunate, to have Joe working for their company. Joe is an asset to your company. Thank you so much Linda K
Martin was really helpful in getting my frame working again! He was always keen to follow up on his recommendations and check on progress . Thanks so much!
Nixplay was responsive to my issue, recommending a fix which worked beautifully. Couldn't be happier with their product and customer service!
I have a 10-inch Nixplay digital frame, and we subsequently gave an 8-inch frame to a family member. With each frame, we had a questions about remote controls, and the Nixplay support team was always quick to respond to our inquiry AND their response was helpful. They apparently strive to provide exceptional customer service - in addition to a great product.
Loving our new Nixplay LARGE frame! As we get older it was getting harder and harder to see the 10" other brand frame from across the room! Well that other brand finally died which gave us an opportunity to UPGRADE to the 15" Nixplay frame and we LOVE it! Plus JD from their support department was an extra big help when I thought I had double subscribed (I had not but you know how online subscriptions can sometimes go unnoticed!) Thanks again JD for checking on that and responding so promptly! And thanks Nixplay for the LARGE version (I actually still have an OLD Nix 15" frame that I bought back in 2012 and IT STILL WORKS! But it doesn't wifi or accept photos from email but I can still upload a limited amount of files to it and keep it in a guest room for visitors to see the memories made over the years with us!
First class service never gave up and it worked .thank you
Martin's response was timely, polote, and his instructions helped to solve my login issues. I appreciate his help!
Maris was very helpful and solved my issue w just a couple questions.
I was skeptical that nixplay didn't have a phone number for support issues. I contacted them via email and Par responded. He/she/they helped me get access to my 91 yr old mother's frame and place it on my account. Mom can now see pictures of her new great grandson! Thank-you Par!!
Martin was fantastic! He gave me clear, easy-to-follow steps and got the issue resolved quickly. He was friendly, responsive, and genuinely helpful throughout the whole process. Really appreciate the excellent support :-) thank you, Martin!
I am very pleased with the response I got to my question. Martin got back to me almost immediately and educated me as to what I needed to know and do. He’s wonderful and very thorough!
Joe was patient as he walked me through how to resolve my issue with the frame.
I reached out to identify that my frame was not connecting. Maris was able to identify the version of my frame and helped me move forward with instructions to get it re-connected. Thank you Maris for the help :)
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