Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
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Is Petlibro legit?
Petlibro (petlibro.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 33% give 1 star; The business has replied to 20% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the exceptional customer service, stating that the support team responds rapidly and handles technical problems effectively. People truly love the automatic feeders and water fountains, explaining that these innovative products make daily routines and pet care significantly easier.
However, some customers also noted frustrating communication delays when waiting days or even weeks for email replies or replacement updates. A few reviewers additionally experienced unexpected product malfunctions, pointing out that certain devices stopped working properly and required frequent returns or exchanges. Others expressed disappointment regarding prolonged dispute resolutions and the lack of proper communication from the team during issues.
Auto-generated from all reviews of this business. For reference only.
It was a little challenging at first then once things were figured out it went much smoother but when Chris took over it went great and fast. When I couldn't find the information he/she did.
Reply from Petlibro2026-07-19
Hi there,
Thank you for your message. I understand your concern about the initial challenges you encountered.
We are so glad to hear that things went much smoother for you and that Chris was able to provide great and fast assistance. Providing helpful support is our priority, and we appreciate you sharing your experience.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Mechanical Failure Stars Pet - Failed after 6 months
Bought two feeders late last year. Both had motorized covers lock up, starving my cats.
Customer service (Alvin) pushed a useless firmware update, which failed again within 3 days. Now CS has gone completely silent. Avoid at all costs—dangerous product and zero regard for UK Consumer Rights Act 2015.
Really helpful. Prompt in responding and clear communication. Replaced my unit when it was having issues. Really great customer service.
Reply from Petlibro2026-07-15
Hi Brandon,
Thank you so much for sharing your positive feedback. We are delighted to hear about your experience with our team and are glad we could help resolve everything for you.
Our team works hard to provide the best possible support, and it is wonderful to know that you felt well-assisted. Your kind words are a great encouragement to all of us.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Great customer service. Timely response when I had an issue, very pleasant customer service rep who was able to find a resolution to the problem.
Reply from Petlibro2026-07-14
Hi Candyce,
Thank you for sharing your kind words. We are thrilled to hear that our team was able to provide a swift and effective resolution for you. Providing excellent service is very important to us, and your feedback truly makes our day.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
I’ve had a great experience with Petlibro. Not only have I been happy with the quality of their products, but their customer service is truly outstanding.
The support team responded quickly, was kind and understanding, and resolved my issue much faster than I expected. It’s refreshing to interact with a company that genuinely cares about its customers and stands behind its products.
Excellent customer service goes a long way, and because of this experience, I’ll continue using Petlibro products and would definitely recommend them to other pet owners.
Reply from Petlibro2026-07-13
Hi Rylan,
Thank you for your message.
We are incredibly grateful for your kind words and the 5-star review. It is wonderful to know that you are happy with our products and that our support team provided the quick and kind service you deserve. Your recommendation means the world to us and we are so glad to have you as a loyal customer.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
I recently experienced an issue with my space feeder which was disruptive since I depend on it to feed my cats. I contacted customer service and I was happy with how they responded after showing them the things I tried to fix it myself.
Reply from Petlibro2026-07-10
Hi Derek,
Thank you for your message. I understand your concern about the disruption caused by the feeder issue.
We are so glad to hear that our customer service team was able to assist you and that you are happy with the resolution. It is our goal to provide reliable support, and we appreciate you sharing your experience with us. Thank you for your kind words and the five star rating.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
My feeder stopped working and they have a great warranty. I first sent the video of what it was doing and then 4 days later I spoke to a person. And she helped get what was needed. My customer service rep was the most helpful. Give her 10 stars. Thank you for this feeder is so valuable for my very old cat that eats many time a day
. Highly recommend this company!
Reply from Petlibro2026-07-09
Hi Caroline,
Thank you for your message. I understand your concern about the initial trouble you experienced with your feeder.
We are so glad to hear that our warranty and support team were able to assist you effectively. It is wonderful to know that the feeder is such a valuable resource for your cat’s daily routine. We truly appreciate you taking the time to share your positive feedback and recommendation.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
I am not satisfied with the product I purchased. I have never used it and wanted to return it on the same day it was delivered. I contacted you by email, and you offered me half of the product price as a refund, which I accepted. However, I have not heard anything for 10 days. I have sent several follow-up emails, but I have received no response at all.
It feels like you are waiting for the return period to expire so that you can keep my money and leave me with the product. I am also aware that the return shipping cost is my responsibility, but at the moment I cannot even get a return code because your customer service is absolutely unacceptable.
This is zero out of ten customer service.
I had a fantastic experience with this company. Their customer service was excellent, and they were incredibly prompt in getting back to me. They resolved my issue quickly and without any hassle. Highly recommend!
Reply from Petlibro2026-07-09
Hi Stacey,
Thank you so much for your kind words and for sharing your experience with us.
We are thrilled to hear that our customer service team provided fast and efficient support. Our goal is always to resolve issues quickly and without hassle. We are glad to know we met your expectations and that you highly recommend our service.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Hi Rena,
Thank you so much for your kind words. We are thrilled that you had a wonderful experience with us.
Your feedback means a lot to our team and we truly appreciate your support.
christian was the absolute best! i felt very taken care of with prompt responses, problem solving and kindness. i even told christian in our correspondence that i was going to tell everyone how wonderful petlibro's customer support is :) and because of this, i feel really happy with purchasing a petlibro product. please pass on all the praise to christian, what a wonderful human!
Reply from Petlibro2026-07-08
Hi there,
Thank you so much for sharing your wonderful experience with us! We are absolutely delighted to hear that Christian was able to assist you with such kindness and efficiency.
It means a lot to our team to receive such positive feedback, and we will be sure to share your kind words with Christian. Knowing that our support made you feel happy with your Petlibro purchase is the best reward we could ask for.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Pet libro is trustful and committed to helping their customers. They have a great warranty on their products which ultimately makes them a good company.
Reply from Petlibro2026-07-08
Hi Moses,
Thank you so much for your wonderful review. We are truly heartened to hear about your positive experience with our company and our policies. Providing reliable support to our customers is our top priority, and your recognition means a lot to us.
If we can be of further assistance, please feel free to let us know, we are here to help.
The only saving grace for this company is that the products do work but their customer service is so slow. It took 3 weeks for them to send me a link to order replacement parts. Which is strange because the first 6 email exchanges happened within 24 hours. Thankfully my cat was able to have his bowl open to still eat but if this happened to my other cat, I would have had even bigger issues because she likes to graze and leaving her bowl open would have allowed the other cat to eat it. I ended up paying for two collars simply because I needed a back up if this happened again and I couldn’t afford to wait 3 or more weeks. The response from the team was that they were extra busy and therefore couldn’t respond to an email which is wild. If you need replacement collars, go through Amazon instead. Much easier and less of a hassle.
Unfortunately my cat’s pet libro polar food dispenser has stopped working correctly and is not chilling the food. Thankfully it is still under warranty. I have been so impressed by the excellent customer service received. I contacted customer support on a Sunday afternoon and received a reply to my concerns within about 15 minutes. I was advised on troubleshooting steps which I completed but unfortunately nothing worked. The case was passed on to a manager who requested some further information and has determined the problem and is arranging for a new feeder to be sent to replace the current one. I have been very happy with the quick responses to each of my messages and friendly approach. 10/10 for customer service and I have now bought another item from the website, knowing if there are any issues or if I need any advice, a great team will help me out.
Reply from Petlibro2026-07-08
Hi there,
Thank you for your message. I understand your concern about the performance of your food dispenser.
We are so glad to hear that our support team was able to provide a timely resolution and that you had such a positive experience with us. It is wonderful to know that you felt well supported throughout the process. We truly appreciate your kind words and are happy to have you as a part of our community.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Alexa assisted me with a problem I was having with a feeder. After several attempts to troubleshoot (reset, swap rfid pads, change collars, firmware update) it was determined the best course of action was to replace the feeder. Alexa confirmed the shipping address and made the arrangements for the replacement.
Reply from Petlibro2026-07-08
Hi Sharon,
Thank you for your message. I understand your concern about the initial difficulty you experienced with your feeder.
We are so glad to receive your 5-star review and to hear that Alexa was able to assist you effectively. It is wonderful to know that the troubleshooting process led to a resolution and that your replacement is being handled. We truly appreciate your kind feedback and your support.
We really appreciate your patience and if you have any further questions, please don’t hesitate to contact us.
I am extremely disappointed by the customer experience. I purchased the wet cat food feeder in November 2025 and started to notice product faults within a short space of time. Petlibro were initially excellent via their support email – they responded promptly and offered guidance on how to resolve the issue I had with the feeder not working. Unfortunately the problem could not be fixed as there seems to be a problem with the rotating mechanism. Petlibro confirmed I'm in my warranty period, said they would send a replacement, and advised I would hear from them in 3 working days. It's been almost a month and I've not received the replacement nor any responses to my emails. I have now lost faith that a replacement will be sent. Due to this issue, I searched for reviews online and unfortunately many customers seem to have encountered the same issue. The product was expensive but became faulty very quickly. Sadly, I would not recommend this company based on my experience.
I purchased the wet food feeder. Works great until there is an app or machine update. Then you have to reset the machine, delete and reinstall the app and reconfigure all the feeding times and information. I have had this feeder for 12 months and I have had so many issues that it has been unplugged for more time than it has been plugged in. I travel for work, and this system is unreliable. It does not keep the food at a regulated temperature. Plan to have someone available to feed your pet on a regular basis, because if there is an app update or a machine update, your pet will not get fed. The feeder door has had issues with opening and closing. They say they have a straightforward warranty process that is hassle-free. LIE!! LIE!! LIE!! I have contacted PetLibro for issues over 3 times. Finally, I get the machine working and they say, they are unable to process a refund or issue a prepaid label because it was purchased through Amazon. Because your machine is now connected, it would not be a quality-related return. This machine is junk and one of the worst purchases of my life.
Update 7/17/26 - Yes, PetLibro refunded my money so I could purchase another feeder. However, it was only after I posted this review. Thank you PetLibro.
Reply from Petlibro2026-07-17
Dear Customer,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been, especially when you rely on the feeder while traveling.
After reviewing your support history, we can see that our team responded to each of your requests and worked with you through troubleshooting to accurately identify the cause of the issue. Through our email communication and troubleshooting, your feeder has successfully reconnected and is now back online. However, we completely understand that having to go through these steps is not the experience you expected, and we sincerely appreciate your patience throughout the process.
We'd also like to clarify one point regarding Amazon purchases. Although returns are handled according to Amazon's return policy, products purchased through Amazon are covered by our 24-month warranty. As long as a product issue is confirmed within the warranty period, we're committed to providing warranty service and ongoing technical support.
If you experience any further issues, please don't hesitate to contact us again at [email protected]. We'll continue to assist you and do our best to ensure your feeder operates reliably.
Best,
Petlibro Customer Support
I had an issue with my feeder, so contacted the support team. They responded to my claim within 5 minutes and all further responses were answered so quickly; the issue was resolved and a new feeder order/dispatched with an hour or so of making the initial enquiry. I’ve been loving the product, aside from this little hiccup, but this experience means that I’m confident with carrying on using it, as I know that if any other issues come about (which I think is unlikely), that it’d be sorted quickly and efficiently. Absolute 10/10 on customer service!
Reply from Petlibro2026-07-06
Hi there
Thank you for your message. I understand your concern about the initial issue you experienced with your feeder.
We are so happy to hear that our support team was able to resolve everything for you within minutes. It is wonderful to know that you are loving the product and that this experience has given you confidence in our service. We truly appreciate you taking the time to share such kind words and your 10/10 rating.
If we can be of further assistance, please feel free to let us know, we spare no effort to serve you.
Their basic products are "ok". However, they do not respond quickly to issues, and do not resolve issues. I have had open tickets for over a month, with weeks in between responses, despite follow up. I wish I had read the reddit reviews more closely before committing to this company. In my personal experience, the Dockstream2 is not worth the hassle, and the feeders are ok for dry food.
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