PunkCase (punkcase.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently reported that their paid orders were never delivered, with many receiving tracking numbers that completely failed to update. People also struggled extensively to obtain refunds or receive any meaningful responses from customer support after experiencing exceptionally long delays.
Some reviewers were happy with the actual items despite experiencing widespread delivery issues. These loyal buyers noted that the phone cases provide great overall protection and work very well once finally received. Some people also mentioned being long-term patrons who truly appreciated the detailed product descriptions.
Auto-generated from all reviews of this business. For reference only.
I come with receipts.I placed an order february 14th 2026 then, I was told by them that my order was lost. In transit, they would ship another one out.It's now march 24th 2026 and I explained to them, i'm just going to dispute it with my bank.Now, because there's no reason why I don't have a case for my phone yet.And yet, I paid for expedited shipping on top of that. So far no refund. NO PHONE CASE it's like playing the lottery, whether you're going to get your case or not.
Use caution. If the case actually shows up It's a great case. Eventually mine got a breach in it, so I ordered another. After 3 months I contacted them via email and they said it would ship in about two weeks. I contacted them again a month later for an update, with a reciept and order number, and they basically goasted me. Package tracking claims it never left the facility. Its been 4+ months, communication is at zero, and im out 60$. I don't think I'll be receiving a refund or a phone case. I give 2 stars for my first case, but deduct 3 for company integrity.
Absolute shambles of a company. They don’t deserve to stay in business. Product not shipped, non-committal responses (if at all) on a refund. Ghosting me now that I’ve requested a refund yet again. Incompetent at best, dishonest at worst. Do not attempt to do business with this company.
Sold me a color they didn't have in stock, so decided to send a different color without my approval hoping I would keep it because they offer a 20% discount. I refuse and wanted to send it back for a refund but they are refusing to pay return postage for their mistake. They are now ignoring me, hoping I will give up or the 30 day return policy expire. I not going nowhere, I will get my money back from these scumbags.
I am not the only person they have done this too, business my be bad if they are dishonest to customers.
Absolute parasites
Ordered a case in early December. Paid the extra for 3-4 day express delivery
The case never arrived. Have sent multiple emails trying to find out what's happening. At first they told me the case wasn't in stock (even though their website showed it was). I asked for a refund on the extra I paid for express delivery which they did. Ever since then the emails have been clearly auto generated. Been chasing a total refund for the past month but nothing.
Honestly this company used to be really good. Their products are top quality but their customer service is without doubt the worst I have ever dealt with.
Still chasing refund, next stop consumer affairs.
AVOID THIS COMPANY!
Warning do not buy anything from this company. After 17 weeks I still have not received my phone case. I have emailed them several times that I want to cancel my order and get my money back, but they barely respond and refuse to refund the money.
Avoid this company because they are scammers and only want money.
Took my money. Didn't send order. Sent many emails, no response.
Reported to scamwatch.
Think company no longer operates but is still collecting money from buyers.
This company did not have the phone case that I ordered and instead shipped me the black phone case instead of the neon (yellow phone case that I wanted)!!! Never could get a Representative on the phone to discuss the problem with the wrong phone case that they shipped to me!!! Very unprofessional company and would not do business with this company ever again!!!
Placed an order 1 month ago for two items. Got my delivery and when I opened it, only one item and nothing I ordered. Had to email twice to get a response trying to figure out what happened. Was told one item I ordered was on back order and silence on the second item. Email again. Two more times. Order canceled, money refunded. No communication from Punkcase. Will never order from them again. Buyer beware.
These cases suck, break at the bottom cheap plastic, the screen proectors are also cheap plastic crap, not waterproof, at all..would mot recomend them. I have had 2 of them , finally went to casebus.
No item sent
No response to emails
Can't find a phone number
Why aren't companies like this considers criminal? Look at the reviews. This is literally theft. Taking money based on lies with no intent to fullful......is theft
Punkcase is a scam!! Run, don’t walk from their website!! Ordered 2 cases a month and a half ago and have heard nothing. Nothing more than a bunch of punks!
9 months. 9 MONTHS LATER my phone case arrived. Wouldnt refund money, (i tried after two months) or answer emails. And the case was shit. I would of got a better one off ebsy or temu.
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