At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
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Is PuppySpot legit?
PuppySpot (puppyspot.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery team is extremely polite, keeping in touch constantly while ensuring that the adorable puppies arrive safe, healthy, and full of life. Many consumers also express deep appreciation for the helpful staff and knowledgeable concierges who guide them smoothly through the entire adoption journey.
Some reviewers were not happy with the scheduling process, pointing out unexpected delivery delays and frustrating communication when trying to get updates. A few other people also felt that the constant push to sell extra insurance, food, and supply kits during the process was quite overwhelming.
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Everyone I spoke with from Puppyspot has been kind, informative and helpful. Prior to this experience I had a devastating encounter with a less than professional ( that is being charitable) breeder. This I was somewhat skeptical, initially about Puppyspot’s ability to find me the perfect puppy. To my delight - I was easily able to find my new little friend, feeling totally confident in the process. Thank you, Puppyspot for your support and for , most importantly, Yeti ( now Elliott) my new best buddy.
Reply from PuppySpot2026-08-13
Thank you for your kind words! We’re so glad our team helped you feel confident and supported throughout the process. It sounds like Elliott, found exactly where he belongs!
Concierge was helpful, friendly, and didn't rush the process.
Reply from PuppySpot2026-08-13
We're so happy to hear that our concierge was helpful and friendly, and that you felt they took the time needed to assist you. Thank you for your kind words!
On June 25th we selected Maggie and expected delivery was July 9th.on July 1st., the delivery date was changed to the week of August 3rd. On July 2nd. you sent me a list of required items necessary for her pick up, which I purchased immediately. I also, at your advice, I purchased health insurance. Just so you know, the free month of the health insurance is gone and another total waste. I inquired about some training, but because of the delayed receipt, I lost their discount. July 16th., I requested the breeder begin potty training, again, with your great put off skills just said it was our responsibility and I don't believe there was any contact with the breeder but if I had any questions about potty or crate training, you would be happy to help, again useless. On July 21st., we considered choosing a different puppy that was ready to travel. Your team informed me because of transportation issues the other dog's delivery date would be the week of August 3rd., THE SAME WEEK AS MAGGIE'S DELIVERY. On July 29th I received a phone call from you trying to sell me Nutri-Cal. During that call Maggie's delivery was confirmed as the week of August 3rd. Last week, I inquired as to why there were no delivery information on the website as you promise to post that information the week before delivery. I told your person this was the week prior, again, with the "put off" information and told me the week before included Sunday! At 3 o'clock on Sunday after one more "put off" email, "Were waiting for the final confirmation from the transportation team." I called and after I insisted on more information the team member told me delivery would NOT be the week of August 3rd., but would be the following week. I insisted on a reason I was provided incorrect information more than 3 times, now your team member was speechless and couldn't provide any reason or new information.
Reply from PuppySpot2026-08-13
Thank you for sharing your feedback and for outlining your experience with Maggie’s delivery timeline. We understand how frustrating it can be when plans change and appreciate the concerns you’ve raised regarding communication and the impact of those changes. We appreciate the chance to speak with you directly and better understand your experience. We’re here if you need anything further and remain available to assist.
Our driver Ben was amazing he was friendly and you knew he was in love with the dogs and he really enjoyed what he does delivering puppies . Great experience!!❤️
Reply from PuppySpot2026-08-13
We're so happy to hear that your experience was great and that our driver was amazing! It's wonderful to know they were friendly and truly enjoyed delivering puppies.
While we were mostly happy with our experience with PuppySpot, we would have liked more information after we purchased our puppy, especially from the breeder.
Reply from PuppySpot2026-08-16
Thank you for sharing your feedback and for choosing PuppySpot. We understand how important communication and updates are after bringing your puppy home, and we appreciate you sharing where we could have provided more support. Our team has attempted to reach you and would welcome the opportunity to connect directly to better understand your experience. We’re here if there’s anything further we can assist you with.
We received an email daily to help us prepare for our new puppy. Puppy Spot provided us with lots of resources.
Reply from PuppySpot2026-08-12
We're so glad to hear that the daily emails and resources were helpful in preparing for your new puppy! It's wonderful that we could support you in that journey.
I'm in love with my baby. Your company gets an A++ in my book. My Goddaughter connected us and she did all the research. I couldn't be happier. The informative e-mails were extremely helpful with preparation for both me and my new little girl. Response time to questions was almost immediate. The transporters were on top of everything and delivered a happy, healthy and clean baby over a 4 day trip home. God bless you and your staff. I can see why you come so highly recommended.
Reply from PuppySpot2026-08-10
Thank you for such kind words! We’re thrilled the updates and resources helped you feel prepared and that your little girl arrived happy, healthy, and well cared for. An A++ means so much to our team!
I had a great experience with puppy spot in getting my little puppy with me... stress free, very professional, efficient and friendly people who made the most of it.
Thanks for helping me choosing the right puppy.
Reply from PuppySpot2026-08-10
Thank you for your wonderful feedback! We’re so glad the process was stress-free and that our team helped you find the perfect puppy. We appreciate you choosing PuppySpot!
We got our first Dachshund (Dexter) from PuppySpot (a little over 17 years ago) and even though the first experience was good; this experience of our new pup was fantastic with lots communication, options for delivery, detailed paperwork and a very friendly staff.
Reply from PuppySpot2026-08-10
Thank you for trusting PuppySpot again after all these years! We’re thrilled to hear this experience was even better, with great communication, delivery options, and support from our team. We appreciate you welcoming another PuppySpot pup into your family!
I would use Puppy Spot again … I was informed information about the care of my puppy and information all the way up to the delivery of my puppy . Delivery was made easy to my home :)
Reply from PuppySpot2026-08-10
Thank you for your feedback! We’re so glad you felt informed and supported throughout the process and that delivery to your home was easy and convenient. We appreciate your trust in PuppySpot!
I was sold a sick dog that I am still trying to get healthy
Reply from PuppySpot2026-08-13
Thank you for sharing your feedback. We’re sorry to hear about the health concerns your puppy is experiencing. We’ve attempted to reach you but haven’t been able to connect. Please contact us at 866-306-6064 so we can discuss your concerns and assist you directly.
Great experience! From Candace’s quick responses and answering all my questions to emails throughout process of what to expect, to the delivery of our puppy!
Reply from PuppySpot2026-08-11
Thank you for your feedback! We’re so glad Candace was helpful and kept you informed throughout the process. We appreciate you choosing PuppySpot!
Delivery service was fantastic (Tom and Ryan). Puppy came well socialized and healthy. The puppy spot representatives with whom I worked were exceptional (Tony and Heather).
Reply from PuppySpot2026-08-09
We're so happy to hear that your delivery service was fantastic and that your puppy arrived healthy and well-socialized! It's wonderful that our representatives were exceptional.
Thank you for sharing your feedback. We understand how important clear and timely communication is throughout the process and appreciate you bringing your experience to our attention. Our team has attempted to connect with you and would welcome the opportunity to speak with you directly to better understand your concerns. Please feel free to contact us back—we’re here to help.
Good Communication and Organization from beginning to end.
Reply from PuppySpot2026-08-08
We are so happy to hear that our communication and organization met your expectations throughout your experience with us. Thank you for your kind words!
I love everything about Puppy Spot. Very professional & attentive to all my questions & concerns. The only thing I don’t like it that needs to change is their customer service call center. People answering the phones that don’t speak good english. It makes it appear that Spot Puppy might be a scam. It would be better to keep your call center in house. Our Toy Poodle is absolutely perfect & you can tell the breeders really took great care of her. We adopted Candy & renamed her Charlee Ann. We are in love with her.
Reply from PuppySpot2026-08-08
We're so happy to hear how much you love Charlee Ann and that our breeders took such great care of her. We truly appreciate your positive feedback regarding our professionalism and attentiveness. We also understand your concerns about the call center experience and appreciate you bringing this to our attention. We are always looking for ways to improve our services and your insights are valuable.
I was quite happy with Puppyspot other than having a month to wait for puppy. I think delivery should be faster.
Reply from PuppySpot2026-08-08
Thank you for sharing your feedback and for choosing PuppySpot. We understand how exciting it is to welcome a new puppy home and appreciate your feedback regarding the wait time for delivery. Our team has attempted to reach you and would welcome the opportunity to connect directly to better understand your experience. We’re here if you need anything and appreciate the opportunity to support you.
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