PuppySpot

My experience with PuppySpot had a bit…

My experience with PuppySpot had a bit of a rocky start. Early on, some of the communication and responses felt a little dry, and I had a few concerns along the way. However, once I communicated those concerns, the experience completely turned around. The team became much more responsive, kept me informed, and made sure everything came together successfully. Most importantly, Stella arrived safely, happy, and exactly as expected. I really appreciate how PuppySpot listened to my concerns and followed through. What started with some uncertainty ended up being a great experience, and we couldn’t be happier to finally have Stella home!

Delivery service was great

Delivery service was great. Communication with Puppy Spot was also great. Phone staff was very helpful.

Ryan and Tom travel thousands of miles…

Ryan and Tom travel thousands of miles to hand deliver our sweet and loving new addition! Ryan said she was one of the quietest and well mannered in the Mercedes sprinter van and she clearly travels well as we spent another 2 hours in the car on the way home with her and she melted in our arms and instantly showed she was comfortable. She was well fed and sleepy and she didn’t need to use the rest room (not sure out of routine or not) until we got home. All of this is to say that Ryan and Tom clearly took impeccable care and love into each and every puppy in the sprinter van!! We cannot thank you enough for getting our one green and one blue eyed beauty to us safe and happy!

Excellent response to questions and…

Excellent response to questions and good guidance.

This is a tough one

This is a tough one. I will start by saying that we are forever grateful to our breeder for the most amazing healthy happy puppy we got. Puppyspot system is good and is a well-oiled machine and the reps are nice. However, we encountered many circumstances that could be considered major red flags. We would have probably bailed along the way if the payment was refundable. - We could not see the puppy (not even facetime/videocall). All you get to see is the few photos/videos on the website. The contract has a "See before you buy" clause, but when I brought it up the representative said they had never seen it and it wouldn't happen!! - We could not see the parents. They don’t give you any information about the parents, and they don’t share any health records. You can dig them up using the limited information provided on the website which weirdly the staff refuses to share! They say you would get everything after you pay but that's not accurate, you get them when you receive/pickup the puppy. - Rather than having the puppy delivered, we decided to pick him up to see where he grew up and meet the breeder. The pickup address we were given was not the breeder's place; it was a random location/house relatively close to him. Not shady at all! They said the breeders avoid outside visitors to protect the puppies/dogs. We still don’t know what that meetup place was, they didn’t bother to explain. - We didn’t meet the breeder, even though we had requested to meet him through the available option on the website. The request was approved and we were supposed to meet him on the day of the pick-up. The day before the date, we started receiving communication from another person (no explanation whatsoever) but we still hoped we would meet him. He ended up not showing up (again no explanation, no messages… just ghosting us), and a nice lady which was the photographer delivered the puppy. When we saw the puppy we felt such a huge relief that this was not a scam we had got ourselves into, even though it sure looked like one! All those above factors contributed to significant stress during what we saw as a shady process. But at the end we got a dream puppy: very playful, happy, and healthy. So you just have to trust them and take a leap of faith, but if you want to see the puppy first, meet the parents and/or the breeder, this might not be the place for you.

Everything was great until I was unable… To get his health records …. It was disclosed he had a mild heart murmer and I have asked 4 different departments to get me his heart tests so I can sM give to

Everything was great until I was unable to get health records on the puppy I purchased. It was disclosed he had a grade1 heart murmer but I have called 4 separate people asking for his heart tests I was not able to get yet. This is serious!!!!

Puppy arrived early

Puppy arrived early. Puppy was clean and well cared for.

I thought I was getting a puppy and…

I thought I was getting a puppy and received a six month dog. I paid for a puppy and want some sort of refund.

They kept we informed of everything…

They kept we informed of everything going on with my puppy & provide resources.

A Second Maltese Puppy in 2 Years…

This is the second puppy I get from PuppySpot and their service is really good. Communication is excellent and their partnership with Premier Pet Transport is Too Notch! Thanks again PuppySpot

Service does NOT match the price tag!

Very little communication regarding our new puppy.through the whole process. “Pupdates” were all sales based with no specifics about our puppy, making it harder to prepare. Medical records were incomplete. Breeder administered all shots leaving out dates given. The only vet documentation was a Rabies tag & cert. We were told she would have something with the sent of her mother and got nothing. Door to door delivery gets your puppy a zero touch van ride with 16 other dogs.Puppy was brought to the door covered in feces & very obvious about tip expectation *Edited to add* Your company did reach out after submitted review. We did connect.

From day one they would keep me up to date with everything

From day one they would keep me up to date with everything send me emails that would help me with my puppy when he got home and the drives Clinton and Dalton they were great when they dropped him off thank you for everything

Arrival of Vinnie

The experience was truly amazing! I had NO worries about Vinnie's (nee: Vincent) health and on time arrival. There were neighbors here waiting for Vinnie also. He had quite a loving introduction to his new home. Puppy Spot has kept me updated and truly informed from the very moment I saw Vinnie. It has been wonderful dealing with your organization.

It was a great experience received…

It was a great experience received several emails before she came to keep me informed on her progress delivered on time with all the essentials and the delivery driver was friendly. I would definitely recommend this to anyone who is looking to purchase a new puppy for the first time.

Every question answered promptly with…

Every question answered promptly with specific instructions

Very friendly people

They made everything very easy!

Choose Puppy Spot.com !

Thanks to PuppySpot.com, I am now the very proud owner of a beautiful, healthy and happy baby french bulldog. From start to finish the experience was amazing! They have a fantastic staff waiting to help you find your new puppy and they can answer all your questions about the breed and the specifics of their personality and they have pictures and details about the parents/siblings. All AKC with paperwork to prove! I had my puppy delivered from Ohio to Virginia, through an affiliated company called Premier Pet. Premier Pet has an excellent staff that guarantee that your pup is well taken care of during their travel. I met and spoke with the driver named Titus. Great guy! He was very enthusiastic , friendly and professional and seemed to love what he does for a living. That tells me the company takes care of their staff as well ! Always a good sign! I definitely recommend choosing PuppySpot.com as your next or first choice if you’re looking for a new family pet. Lots of gorgeous and healthy pets to look at and or pick out! Please do yourself a BIG favor and be sure to check out PuppySpot.com before considering your local options.

Great Process - 2 Issues

We love our new puppy! She looks just like the pictures and video. She was delivered within the expected delivery window. Communications throughout the process have been seamless. Their core service was executed flawlessly. 2 main complaints turned me off, though. First, almost every single message sent by PuppySpot after the initial purchase was an advertisement for a partner's products or services. In one case, there was an advertisement to purchase her food on Chewy (even though Chewy no long sells that brand on their site). Would have been nice to see more thought leadership, guidance, and coaching vs non-stop messaging about partner products and services. Second, after we completed the initial purchase, a rep called us to "help us with next steps". They then proceeded to upsell us on packages offered by the company. He told us that the online transaction hadn't gone through yet and wanted to know if I wanted him to cancel the original transaction and re-run it to avoid delays with our puppy's delivery. Tells me he is commission based and that that commission is tied to transaction size. I declined his offer and he seemed a little upset and asked me the question again - are you sure? The transaction went through just fine. His behavior was off-putting and left me concerned that we were being scammed.

The procedure was easy and very satisfactory.

The procedure was easy and very satisfactory. Delivery was well done and the driver was well informed about his duties. The puppy's name was Fable, but we changed it to Giada (Italian for Jade). She arrived healthy, happy, and playful. My only disappointment was trying to sell me everything from insurance to food, et. al.