PuppySpot

I disliked the poor communication

I disliked the poor communication. I had to ask questions multiple times and sit on hold before someone would attempt to answer my question. I did not like how the delivery charge was removed because I didn't want to wait an additional 10 days to get the puppy and then a $200 was added back when I was the one driving many miles (to another state) to pick up the dog. This charge was eventually removed after I spent another 2 hours trying to communicate with your organization. The breeders were very nice however the puppy, "Knight" was only 4.9 pounds when we picked him up. This is grossly underweight for an 11 month German Shepherd puppy. Knight should have been approximately 15 pounds. My vet was very concerned and we are taking measures to make sure the dog is healthy. All the controls your company advertised were misleading since the dog seemed very frail and just skin and bones. You're lucky I'm giving you 3 stars.

Jordan was terrific

Our puppy Steve arrived safely

Our puppy Steve arrived safely, ahead of time and in great health. Highly recommended, what a wonderful service, thank you so much.

My first PuppySpot experience

I had selected my puppy and talked to the Breeder and everything was set for my puppy to be delivered to my door. However, just before I was about to schedule the delivery, I received some personal news that I had to take care of immediately and would require my full attention. I contacted PuppySpot and they could not have been kinder about my situation that I would have to withdraw my adoption of the puppy. I immediately received a refund and I am very thankful. However, when the time is right, I will definitely be in touch with PuppySpot for my new puppy.

Easy proces

Easy proces, knowagble friendly but not pushy sales staff.

Everything was perfect

Everything was perfect! Biscuit is perfect! Thank you for our new baby!

I chose PuppySpot because I believed…

I chose PuppySpot because I believed they were a reputable company that stood behind the health of the puppies they sell. Unfortunately, my experience was devastating. I brought my puppy home, and he died from a highly contagious disease within 24 hours. Losing him was heartbreaking. What made the situation even more difficult was the way my claim was handled afterward. Although PuppySpot has offered to refund the purchase price, they have refused to reimburse the veterinary testing they required to process the claim and have declined to refund the sales tax I paid. In addition, I lost the money spent on travel to bring my puppy home and had to throw away all of the puppy’s supplies because of the contagious nature of the disease. The financial losses have been significant, but they are nothing compared to the emotional trauma of losing a puppy so quickly. I expected compassion, accountability, and support from a company with PuppySpot’s reputation. Instead, I was left feeling disappointed by how this situation was handled.

Liz was great to work with.

broken promises by upper management

unfortunately lower as well as upper management did not follow through on promises made due to health complications on my puppy. in addition we were promised "hands on "communication from mr. rony agenor who "disappeared" despite numerous emails. this is now in the hands of our counsel. that being said,the puppy couldnt be more adorable and loving.

Good service

All members of the team are knowledgeable and easy to reach. They gave me an information about my puppy, answering all my question. Thank you

Overall we had a great experience

Overall we had a great experience. There was a little confusion on when to meet our breeder but we got that ironed out and everything went smooth. Our puppy had a few days of diarrhea due to stress. This is evidently a common event with Labs and we gave her some medicine that cleared that up. She is wonderful and very loving.

genetic issues not screened

Puppy spot pulled at my heartstrings 3 times and I have been utterly crushed. I got three puppies from them in the timespan of 5 years. Sadly, two of the dogs had major health issues that I did not know about until I had gotten all three dogs. I was told these dogs had been checked genetically and now I find that my poodle has a devastating genetic issue. One dog died at the young age of 8. One dog was supposed to be from the same parents yet he looks nothing like a golden doodle but a poodle. And then the standard poodle i have now has a rare genetic skin disease-that is eating away his oil glands after having been told he had a genetic condition that makes his knees fragile as well - I am so sad and disappointed that I ever recommended this service to my friend who got the standard poodle. Get the insurance if you get a dog from them- I did not and am now strapped financially and emotionally for myself and my friend.

We couldn’t be more happier and blessed…

We couldn’t be more happier and blessed by our little puppy. She is PERFECT, in every way and more!!!! Giving four stars for a short period of no communication during the holiday week. Made us second guess the legitimacy; however, PuppySpot came through. The rest went well. Delivery drivers were absolutely kind and took great care of our puppy. Mostly, our breeders: Susan & David Mast did an AMAZING job with our puppy. She is THE SWEETEST!

Meagan EliUnited States · 6 reviews · Verified · Experienced 2026-07-16 · Posted 2026-07-30

PuppySpot delivered a sick dog to my…

PuppySpot delivered a sick dog to my doorstep. I paid over a thousand dollars for this delivery. I took him to the vet, submitted the vet receipt for re-imbursement and was given less than half of the vet bill. No compensation for the sick dog, the mental anguish, the expensive delivery. Nothing. Do not use this service. My puppy was sick and underweight when he was delivered.

The best part was the wonderful driver

The best part was the wonderful driver, Kerry. She was extraordinarily friendly & an obvious dog- lover! She kept us updated on the travel time throughout the day and brought us an adorable lab puppy, arriving healthy & happy. The entire experience was very good!

Poor Communication

The lack of communication between the buyer and breeder is unacceptable, especially at the price point PuppySpot charges. The buyer should have confidence on where the puppy is coming from, and be able to ask the breeder any questions regarding their new puppy. The buyer should also be able to visually see where their puppy is being raised, and for updates during the process.

Great communication and our puppy is so…

Great communication and our puppy is so good

Peter HoggUnited States · 84 reviews · Experienced 2026-07-05 · Posted 2026-07-29

Horrible Experience so far!

Horrible Experience so far! We have also asked you to change his name from Hayes to Ponzu. That hasn't been done. According to the AKC, the microchip number you've given us is incorrect, as we can't get it to work. It looks like we're going to have to go the legal route, as there is no way you or your team didn't know about Ponzu's health issues, which are closing in on $1,000 for us. Sick right from the time he was dropped off. Ponzu was delivered in a truck much like an Amazon truck. We asked to see the inside of the truck, and the driver told us that was illegal for us to look, which we found surprising. Followed up on that and were told that seeing inside the truck is not illegal. Once we got Ponzu into our home, he started coughing and snorting, and he has done so constantly since he arrived on 07/09/2026, which is almost 6 weeks now. We've taken him to the Vet 3 times now, and they have given him multiple medications that haven't solved the problem. We love this little puppy, as he does have a great personality, but with what's going on and no answers from the Vet, we are worried. We did purchase puppy insurance prior to getting him, which Puppyspot requires, and we are glad we did in this case, but we are very upset that Puppyspot would send out an already sick puppy. We questioned whether to buy this puppy from an online seller, but my wife is in her late 70s, and I am in my early 80s, so it was the easiest and most convenient option. I definitely wouldn't buy a dog this way again and certainly wouldn't recommend Puppyspot, especially after our problems with Ponzu and the lack of help from Puppyspot. The above problem is the major one, but we've had many other problems which are not mentioned here. Caution when dealing with PuppySpot!

Everyone whom I spoke to were friendly…

Everyone whom I spoke to were friendly and knowledgeable.

PuppySpot made this adoption so easy

PuppySpot made this adoption so easy! They've been great, answering all of my questions and providing valuable tips! Sally is a sweetheart, and worth the wait!