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Is RedAwning Vacation Rentals legit?
RedAwning Vacation Rentals (redawning.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-25.
We rented an expensive apartment in Barbados from Redawning for 5 days. Aircondition did not work for 3 out of 5 days, 1 day no hot water, electricity failure (only our apt) for hours. Redawning refunded less than 5% for a vacation that was 50% diminished. Legally, a refund for these failures would be around 40%. We have to sue them now (1st time in 40 yrs. of traveling) because this is F-R-A-U...
Besides, we found out, that a year before, they did the same with a portuguese couple, no A/C, minimal refund.
Addendum Apr 25: I sent them the whole bunch of documents (mostly our eMail exchange) shortly after their posting here. Never got even an answer... It figures!
Reply from RedAwning Vacation Rentals2026-02-26
We’re sorry to hear about the issues you experienced during your stay, including the A/C, hot water, and electricity concerns.
Unfortunately, we’re unable to locate your reservation based on the details provided here, so we can’t review the specifics at this time. Please email [email protected]
with your reservation number and the name on the booking so we can conduct a full review of the situation, including the refund issued.
We appreciate the opportunity to look into this further.
We booked a very expensive ($18,000+) St. Augustine vacation rental through Red Awning. What a disaster! After accepting the booking, they notified us that the property was unavailable due to plumbing issues. Obviously a major screw-up between the owner and Red Awning. They were completely Unhelpful about finding an alternative. They then cancelled the booking with VRBO but told them that WE had cancelled the booking. As a result, VRBO is charging us $634 in fees!!!!!! I have had 2 infuriating conversations with Red Awning and they have been completely unhelpful and told me that I will need to contact VRBO to get my money back for Red Awnings screw-up!!!!! Run, don't walk away from this horrible bunch.
Reply from RedAwning Vacation Rentals2025-12-31
We’re very sorry to hear about your experience and understand how frustrating this situation must have been, particularly given the cost and importance of the trip.
In rare cases, a property may become unavailable due to unexpected maintenance issues, and we regret the disruption this caused. We also take concerns regarding how cancellations are reported and any resulting fees very seriously, as it is never our intention for guests to incur charges due to circumstances outside their control.
We do not have enough information from this review alone to fully understand what occurred, but we are happy to review the reservation and work directly with VRBO to help clarify and resolve the matter. Please contact us at [email protected] with the reservation number or name on the booking so we can assist further.
I made a reservation with them for new years in October for 10adukts in the poconos today dec 23 they cxl my reservation with no explanation I noticed they do this a lot do yourself a favor stay away from this company thank god Vrbo was able to help out and booked us a better place and picked up the difference stay away from this company
Reply from RedAwning Vacation Rentals2025-12-26
We’re very sorry to hear about your experience and understand how frustrating it must have been to have plans change so close to New Year’s. We’ve searched our records but haven’t been able to locate a reservation matching the name or details provided, which unfortunately limits how specific we can be regarding your reservation.
That said, last-minute cancellations are never taken lightly. When they do occur, they are typically due to unforeseen circumstances that make a property unsuitable or unsafe for guest stays. The new year can also bring about issues related to local regulations, permits, or compliance requirements that are outside of our control.
We truly regret the inconvenience this caused and are glad to hear that VRBO was able to assist you in securing an alternative accommodation. If you would like us to look further into this or provide additional details, we encourage you to reach out directly to [email protected] so we can provide details for your specific reservation.
We appreciate you taking the time to provide feedback and again apologize for the disruption to your plans.
Full of bugs Beds were not usable. Had metal poking up on both beds, screaming kids until 1 o’clock in the morning, banging on the walls and screaming rundown building when we asked for another unit, the other unit was exactly the same had bugs in it run down worthless bed the owner that told us that if we wanted a refund we had to turn over the keys and leave right now that was at 1:30 in the morning we had to sleep with our car on the streets of St. Croix. This owner never responded to Orbitz to give us a refund. This is a dishonest organization. I wouldn’t book anything from this owner or this company..... I never received a refund.....
Reply from RedAwning Vacation Rentals2025-12-12
Thank you for sharing your feedback. We’re very sorry to hear that your stay didn’t meet expectations. As soon as we were made aware of your concerns, we offered an alternate unit and did our best to resolve the issues on the spot. When it became clear that the accommodations weren’t the right fit, we processed a refund through the booking channel.
We take all guest concerns seriously and are actively addressing the matters you raised to ensure future stays are comfortable and enjoyable. Providing a clean, safe, and welcoming environment is our top priority, and we appreciate the opportunity to make improvements.
RedAwning is a nightmare to work with. RedAwning got my incoming date wrong - not what I wanted to deal with after a long day of travel. After some desperate phone calls, a couple of customer service agents, and much time on the phone we were finally able to get in just before midnight. We had shopped on our way and our refrigerated goods were all rotten by then. The kitchen had not been cleaned. They said they would send someone, but there was no evidence of that happening. I ended up scrubbing the kitchen down, including cleaning dead beetles out of the silverware drawer. The customer service reps said they would get back with me about compensation. I never heard from them. I wrote that we were leaving on check out day, and said I was still waiting to hear about a resolution to the problem. I got a reply… my compensation, sorry about that. And if you need anything during your stay to contact them. I just told them I was leaving. After contacting them a few times, I was told the team was giving me a $100 refund on about a $450 a night stay. We stayed for 5 nights. I wrote asking how they achieved that amount. It has been 4 days and I still am awaiting a reply. The lodging was okay - a bit like staying at Grandmas house, complete with the dust and spiderwebs. But RedAwning is a no go for me.
Reply from RedAwning Vacation Rentals2025-09-30
We're truly sorry to hear about your experience and understand how frustrating it must have been. We appreciate your patience as we worked through the situation and have since issued an increased refund of $300 in recognition of the inconvenience you encountered. Your feedback has been shared with our team to help prevent issues like this in the future. We regret that we fell short during your stay and thank you for bringing these matters to our attention.
Hello - Thank you for your feedback. While we do encourage our hosts to offer the most upfront and transparent pricing possible, we unfortunately have very little control on how fees are disclosed on each individual booking site. We will be taking your feedback to our account rep at your booking site as well as looking at our own internal fields for any adjustments that can be made to prevent this sort of experience for future guests. Again we do appreciate your review as we strive to make every booking experience a 5 star experience.
I rented a property 3 months ago and had a lot of issues. When the property owner didn't send the refund they promised I reached out to customer service. The initial intake went well but then I had to email them multiple times to get a response. Still waiting on my refund. I spend a lot of money on this property and it WAS not worth it.
Reply from RedAwning Vacation Rentals2025-09-13
Thank you for your feedback, and we’re very sorry to hear that your experience didn’t meet expectations. We understand how important timely communication and resolution are, especially when it comes to refund matters.
We're glad to confirm that your refund has been approved and is currently being processed. We appreciate your patience and sincerely apologize for the delay and the inconvenience this caused.
If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected].
There are too many different company’s communicating with me….it is confusing. I only want 1 company sending me communications and business,not 5 or 6.
The property is next to a small creek, which makes for a quiet and relaxing environment. Having coffee outside on the small porch area in the morning was the highlight of our stay. The creek and view were amazing as we saw some deer grazing next to the creek. The downside to our stay was the fact that the property needs some attention; you can see that a lot of effort was made in upgrading the kitchen area, the tile backsplash, and the new cabinets are really nice. The mattress needs to be upgraded, and both the shower and bathroom sink are slow to drain. The thing that stood out the most to me was the lack of attention to the property itself. There are spiderwebs along the railings. walls, the undersides of both porches. It just seems like no one has given any attention to these small details for a very long time.
Hosts beware. Do not list with this rental platform. The communication, follow through, and payment processes are horrible! It has been 2 weeks since we hosted a two-day rental and no one has responded to a single email that we have sent and we have had to involve the Better Business Bureau of the polarimo County California local licensing board. Do yourself a favor and read the Better Business Bureau and all reviews that aren't published by Red awning as they are biased. Unless you feel like being constantly managing right awning more than you would have managed your own platform or property. They are simply a high price listing service that expects to get cleaners through turno and maintenance through Thumbtack and will say they are a full service platform but they are no service platform. Please do your homework and believe the things you read
Reply from RedAwning Vacation Rentals2025-07-30
We’re sorry to hear about your frustration and understand how delays in payment can be upsetting. While we strive to process payouts as quickly as possible, there are necessary checks, including tax reconciliation, property damage review, and standard payment processing timelines, that can occasionally take longer than expected.
We recognize your concerns and are actively working to complete your final payout. We appreciate your patience and regret that your experience did not meet expectations.
I had a very disappointing experience with RedAwning, specifically with a representative named Scott. He was not only unhelpful, but he also demonstrated a complete lack of knowledge. Instead of trying to help or offer solutions, he was dismissive throughout the call and ultimately hung up on me before I had even finished speaking. This behavior is completely unacceptable. It has caused me to lose all trust in RedAwning.
Reply from RedAwning Vacation Rentals2025-07-21
Thank you for taking the time to share your feedback. RedAwning partners with local hosts and also employs a dedicated customer service team to support our guests. While I’m not certain which representative you spoke with, I want to sincerely apologize that your concerns were not fully addressed. That is not the experience we aim to deliver.
We take this feedback seriously and will follow up with the local property manager. Additionally, we are reviewing our policies and procedures to ensure all staff—both local and remote—consistently meet our high standards for customer service.
If you would care to provide more details about your experience please do not hesitate to reach out to [email protected].
“This townhome was absolutely perfect for UofI graduation in May! The location was 2 blocks from commencement making it ideal for every type of event associated with the university. The accommodations included every detail possible - tastefully decorated.”
12 stars!!! (Inside joke with the host.) The place was clean and spacious and the host was great. I brought my son here for his 29th birthday to hike the rocks. The cottage provided everything we needed including a spectacular view of Seneca Rocks.
Red Awning were great had a couple of problems with the bookings . They were on it right away. It was a booking spot I rented before. They provided great service to help me with securing my spot.
You canceled my reservation not 20 minutes before we arrived from Boston. Your site and Latch were terrible to use.
Fortunately Airbnb Bailed us out. I will never use your site again. No one responded from customer service or timely on your live chat.
Nothing was any good, we took a risk trying new site, and won’t do that again.
Reply from RedAwning Vacation Rentals2025-06-06
Hello - Thank you for your feedback. We do apologize for the stress and inconvenience this cancellation has caused you. Last minute cancellations like these are generally due to urgent maintenance needs that make the property unsafe or unsuitable for rental. This listing has been paused on our service until our team can confirm that the rental is again able to accommodate guests.
I understand that the deep scrutiny me and my credit card underwent was aimed at ensuring that only quality customer are given green light on the premises. I am looking forward to experiencing the same kind of quality in terms of hospitality once there. Having appreciated the thoroughness of the reservation process I am sure I will not be disappointed
Frank Porter
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