RedAwning Vacation Rentals

Great hotel and location

Great hotel and location. Mari greeted us and was outstanding. Her special attention was over the top.

You canceled our reservations

You canceled our reservations. At the last hour minutes before check,in. Don't ever stay there. They will screw you.

Booking.com made for easy reservation

Booking.com made for easy reservation. Maybe have cancellations between 14-21 days. First time using the app and looking forward to staying for a better experience with a review

Everything wrong

Everything wrong. Could not book. No contact.

We booked through Marriott Vacations…

We booked through Marriott Vacations and Rentals. Very quick and easy. Accumulating Bonvoy points is a definite plus.

Booking was simple.and quick

Loved the location and the close…

Loved the location and the close walking distance to Chair 7 as well as Chair 17 and Canyon Lodge. The St Anton jacuzzis were recently redone as we heard from an owner and we were pleased with them. Our unit 81 was ok but needs updates and at the very least a good carpet cleaning.

DO NOT TRUST RedAwning!!!

DO NOT TRUST RedAwning!!! I made one reservation with RedAwning through Booking.com. The reservation was confirmed, then cancelled within 24 hours. Then I called RedAwning directly and made another reservation for the same week. They informed me 2 days before my trip they property is not available and they cancelled my reservation! I called RedAwning directly. They do not even have agreements with these properties to rent them out. They told me the property was sold even before I rented it! Here is the worst part.... BOTH properties are being listed as available for rent through RedAwning and Booking.com. Awful!!! Don't trust them!!!

I need someone to call me

I need someone to call me. I was overcharged by almost double.

Amazing experience all the way around

Amazing experience all the way around! Excellent communication, they responded quickly to all of my emails and were super easy to work with! Highly recommend!

Condo in Keauhou Gardens

Information was clear and straightforward; pricing was open and honest

Worked well

No communication was provided that I…

No communication was provided that I would be debited 2 days for the second half of the payment. When I spoke with your customer service rep she lied and said there was an email. But there wasn’t and I sent her the email to prove it.

Everything was good and perfect

Everything was good, weather, condo and the good friends.

Simple booking

Simple booking! Thank you!

RUN FROM THIS COMPANY!

RUN, DON’T WALK AWAY FROM REDAWNING. If you are the owner (or even renter) of a short-term rental considering RedAwning, DO NOT partner/sign with them! Unless you enjoy paying for disappointment and stress, you will absolutely regret it. If you are a current client, you probably already know but get out as fast as you can. In our brief few months and few reservations, we learned quickly this company is completely incompetent and underhanded. Taxes: Starting with state/local tax remittance, good luck. They say you’re good to go with those booking channels that do it automatically (like ABNB) and the majority of reservations come from there. Well, no actually. You are on your own with everyone else and you unless you want tax trouble, you personally pay the state, county, city. Have fun learning that process. Further, there is ZERO transparency as to what booking channel was used on any given reservation, so you have no idea. You have to ask every single reservation. When you ask for proof that Airbnb/VRBO paid these taxes (so you don’t pay twice with your State/County), RedAwning is zero help and will not give you any statement or report. You will pay double if you try to be tax compliant. Communication: You communicate via text message. You can call but you extremely rarely get someone to answer. They don’t email you any files either. You might get a link via text or more generally a screen shot, in a text message. Ridiculous. Monthly, Quarterly, Annual reports of any kind sent to you? No. Pick through their clunky dashboard in the hopes of piecing together the data/information you need. Any problem you encounter will be “sent to management for review” which yields nothing. Cleaning: Twice within the first 5 reservations they failed to schedule cleaners. This is the most basic of services you are paying for, and they are lousy at it. One would think this is a core competency for a property manager, especially for taking 20% of the gross rent, but no. I had to call the cleaner on both occasions, she was completely unaware of the upcoming schedule. Payments/Fees: RedAwning is painfully slow in paying the owner, your dashboard payouts tab will continuously “roll” your payouts day-by-day until nearly a month after the stay. Should you have damage to be paid by a guest and the guest pays for an broken item or for a repair, RedAwning charges 20% of that cost as a COMMISION ON YOUR PROPERTY. In our case it was a broken lamp. The lamp was $42, after their cut I received $33. Upon cancellation and separation from RedAwning, we retained all current reservations with the exception of 1, that was 6 months out. Per the contract, we needed to retain all those within 90 days, which we did. To avoid a cancellation fee from the booking channel (which you have zero transparency to as described above), we were made to author and sign a document stating that RedAwning no longer acted as property manager. RedAwning charged us a cancellation fee of $175 anyway. Further they bundled that into a combined multi-reservation payout that was already very late. If this firsthand testimonial doesn’t discourage you from working with this company, I don’t know what will. I will reiterate my first bit of advice. RUN, DON’T WALK AWAY FROM REDAWNING.

Red awning did not communicate with…

Red awning did not communicate with Costal Palms or Marriot regarding my stay that starts tomorrow. I have yet to receive arrival details and cannot reach a human being at Costal Palms or Red Awning. This is terrible customer service.

They answered all my questions

They answered all my questions, also within a short time

Thin walls, loud neighbors

The condo we were rented was Clean and nice and what we expected. However, the walls, and in particular the partition door to the adjoining condo, were incredibly thin. The folks next door were having a great time, and we don't blame them, but the walls were so thin we could hear individual conversations, phone calls were clear to us, it was surprising! It was also very very difficult to get your gear from the parking to the room, which makes the experience considerably less enjoyable as well.

Great location and cute place.