This operator was in a huge hurry
This operator was in a huge hurry! She apparently has been taking a speed reading course! Simply, rude
About Reserve2 Hotelguides
Data updated- Website
- reserve2.hotelguides.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 277 reviews
- Replies to negative
- 0% (0/35)
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Is Reserve2 Hotelguides legit?
Reserve2 Hotelguides (reserve2.hotelguides.com) has a 4.4 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, patient, and knowledgeable when handling difficult hotel reservations. Many people note that representatives always go the extra mile to find affordable rates, ensure comfortable stays, and resolve issues smoothly without stress. Travelers appreciate the seamless booking process, noting how polite agents take time to explain all details clearly. Some reviewers were not happy with unexpected charges and occasional booking errors made by the support agents. A few consumers also mentioned being booked for incorrect dates, experiencing major rate jumps, or receiving unexplained fees during their transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Roland was very kind and helpful.
Mary Grace went above and beyond to get…
Mary Grace went above and beyond to get me the best hotel rate. I was very pleased. Also, she was very meticulous and I did not have to repeat any information. I was giving to her. This is very nice for a change. This has been the best reservation experience I have had
Booking error
We Asked for a booking for Labor Day weekend, but the agent booked us for 8/14-8/16 instead, by the time we discovered the error, the was no vacancy at the motel we needed.
My experience was terrific!
My experience was terrific! The agent was friendly, courteous, professional, and knowledgeable. Thank you!
Very pleasant and helpful
Patience while doing the booking
Patience while doing the booking. He went over the info 3 times. He also remembered to say " Is there anything else I can help you with"? It made me feel comfortable doing business with the company.
Jude was very professional and polite…
Jude was very professional and polite during the process of booking my 2 night stay. I appreciate him working with me getting the room I desired at a good price.
Excellent customer
Good
Very professional and listened and got my reservations done quickly.
Gina was polite, patient and made sure that I understood all the details; ensuring I had all the information I needed.
Gina was polite, patient and made sure that I understood & had all the information I needed.
Harsh was wonderful
Harsh was wonderful. Efficient, kind, and pleasant!
Very personable and worked with my…
Very personable and worked with my situation to book a room.
Dana was GREAT!
Great service
I appreciate that the rep tried to find a hotel for my budget!
The person who took my reservation was… she did not give me her name but the time was about 1:20 EST
The person who took my reservation was very incompetent. Every bit of information I had her she keyed in wrong. I had to repeat the credit card information 6 times before she got it correct. What was particularly irritating was that she did not listen and tried to rush me through the process with the incorrect information. The final thing that she did that was completely unacceptable is that she made my reservation at the Belvoir inn in Springfield, WV when I told her I needed the reservation at the Hilton Garden Inn in Springfield,Ill. When I asked her to cancel it she referred me to customer support at a different number. Not sure what your process is for training these people who are answering phones and taking reservations but this gal was completely not capable of completing the basic key entry tasks.
All questions answered😊😊😊
The representative was helpful and…
The representative was helpful and patient. She answered all my questions.
She was incredibly helpful at getting…
She was incredibly helpful at getting me a room when most were sold out because it’s college move in weekend
Was very nice made my booking quickly…
Was very nice made my booking quickly and explained all details to where I could understand
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