I had to book multiple rooms
I had to book multiple rooms, and set up for elderly relatives on short notice. Olive was polite, communicated clearly and was able to sort everything out quickly.
About Reserve2 Hotelguides
Data updated- Website
- reserve2.hotelguides.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 277 reviews
- Replies to negative
- 0% (0/35)
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Is Reserve2 Hotelguides legit?
Reserve2 Hotelguides (reserve2.hotelguides.com) has a 4.4 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, patient, and knowledgeable when handling difficult hotel reservations. Many people note that representatives always go the extra mile to find affordable rates, ensure comfortable stays, and resolve issues smoothly without stress. Travelers appreciate the seamless booking process, noting how polite agents take time to explain all details clearly. Some reviewers were not happy with unexpected charges and occasional booking errors made by the support agents. A few consumers also mentioned being booked for incorrect dates, experiencing major rate jumps, or receiving unexplained fees during their transactions.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent Customer Service
Excellent Customer Service Professionalism knowledgeable
Courteous and professional
Very helpful and kind.
Very helpful
Very helpful, easy to talk to. I needed three rooms. Two different dates for check-in. Overall very good experience
Very well organized
The staff has made times I’ve had to…call
The staff has made times I’ve had to call today has been wonderful.
He did not advise me of a no refund on…
He did not advise me of a no refund on the reservation until I asked about the cancelation policy! The credit card information was already taken and processed. VERY unfair! This was a "got you" maneuver on Sheraton's part!
Amon was very courteous and…
Amon was very courteous and knowledgeable. He has a nice voice!
I could understand the agent clearly
I could understand the agent clearly. Excellent job.
Very helpful
April is an excellent representative…
April is an excellent representative for your company. She knows how to find answers and how to resolve issues in the most tactful and suscint manner. She should be considered a leader and a teacher. Yeah, she's that good!
Was great!
Was great! Helped me quickly and communicated well
Helpful and patient
extremely…
Absolutely disgusting and extremely disappointing. The room smelled horrible, the sink, floor, and coffee machine were filthy, and my white socks turned dark just walking from the bed to the bathroom. The front-desk employee was rude, We stayed barely seven hours and will never return. I wish I could give this hotel less than one star.
Great experience making a hotel reservation!
Hannah Joy was very knowledgeable, helped me find the exact room I needed, and was very polite and pleasant to speak with. I wish it were always this easy making hotel reservations! Thank you!
Your company booked us a room at a…
Your company booked us a room at a hotel that was already over booked. The delay between your confirmation and the actual hotel reservations system cost us time, money and stress!
George was a great help
Very efficient.
Horrible AI.
Horrible AI. I booked 5 rooms, it confirmed everything with me over the phone and after words it just send an email saying only 1 out of the 5 rooms needed was booked.
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