At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®
Written by the business, not verified by us.Rocket Lawyer (rocketlawyer.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly intuitive and user-friendly platform for making it remarkably simple to complete, customize, and manage various legal documents without any stress. Consumers appreciate that the website provides clear guidance, ensuring that people can easily navigate through different options to find what they need. However, some customers also noted unexpected difficulties regarding subscription charges and managing recurring memberships. Reviewers mentioned that editing certain documents manually could sometimes disrupt formatting, and a few individuals struggled to get timely help from customer support when facing more complex legal questions.
Auto-generated from all reviews of this business. For reference only.Wow! I didn’t know where to start with my mother’s POA paperwork, and Rocket lawyer made this experience so seamless and stress free. I will be using Rocket Lawyer again and will refer others.
Hey Olivia, We're happy to hear that the POA process was seamless and stress free for your mother's paperwork. We appreciate your referral and are glad you enjoyed your experience.
Got good instructions on how to create the document I needed.
Hello there, We're happy to hear that our instructions helped you create your document. Thank you for your positive feedback; we appreciate it!
Great experience, easy to use
Hi Lisa, We're glad you found it easy to use and had a great experience. Thanks for your feedback!
I was able to create and sign a document very quickly. This is very handy when you're a landlord that needs fast documents for your tenants.
Hello Angela, We're happy to hear that you were able to quickly create and sign your document. We're glad our services are helpful for landlords needing fast documents for their tenants. Thanks for your feedback!
Hi James, Thank you for your feedback; we appreciate it greatly.
Rocket Lawyer prepared a Power of Attorney for me. The Q & A went very quickly. The document generated many more options that I needed or wanted so I downloaded a word format document and did a final editing to remove the unnessary parts. Overall I am satisfied.
Hi John, We appreciate you sharing your experience. We're glad the process was quick and that you were able to customize the document to your needs. Your feedback is valuable as we continuously work to improve our services.
It was quick, straightfoward and contract came out well.
Hi Jake, We're happy to hear that the process was quick and straightforward, and that the contract met your expectations. Thank you for your feedback.
Easy to create an account, make a document, and cancel the service.
Hello Dee, Thank you so much for your review. We're really glad that you've had a positive experience with us!
Hey Art, We're happy to hear that our product is very easy to use for you, and we appreciate your positive feedback.
Completely dishonest. Cancelled got billed argued had to turn it over for fraud with my credit card company. I am so happy for this company to go out of business du to AI. They are sneaky subscription scammers. Bill for 4 months then a year later start billing again
Mark Stemler, We regret your billing concerns and frustration. We appreciate you bringing this to our attention. We'll investigate the matter to prevent similar issues. Please respond to our information request so we can further assist you.
It’s disappointing to need a simple promissory note template. Which you advertise as having several. To only find it’s an intentionally made fill in the blanks template. Not providing the customer with what is needed. Cancelled account, won’t be back
Hello Robert, We're sorry if the document wasn't what you were needing. Our documents are made to walk members through an interview process, asking them questions and filling out the document as they proceed. If there is anything that we can do to assist you at this time, please email [email protected]. Thank-you.
the rep helped me and we got the issues resolved instantly! amazing service!
Hi there, We're happy to hear that the representative provided amazing service and instantly resolved the issues. Thank you for your positive feedback!
Great service with very knowledgeable support staff. Always willing to help.
Hi Manuel, We're glad you found our support staff knowledgeable and helpful. We appreciate you taking the time to share your positive experience with our service, thanks so much!
Nya was Amazing! She made me feel more comfortable with my situation.
Hello Cindy, We're happy to hear that you've had a positive experience with our customer service. Thank you for sharing your positive experience; we appreciate your feedback very much.
I was charged for a membership I didn’t know I signed up for. Nya helped me cancel and retrieved my money back! She was well spoken and explained to me my faults while helping not make that mistake again! Well done Nya
Hey Angel, We're happy to hear that we could help resolve the unexpected membership charge. We appreciate your positive feedback regarding the assistance you received. Thank you for sharing your experience!
Should have option for zero stars. I reviewed Rocket Lawyer trademarks October 2025 with very negative review on how they took my payment in full for simple SBA trademark filing and totally messed it up over three years. After that review an attorney named Jeremy contacted me and said he's now in charge and admitted all their mistakes to me. He promised to fix immediately. Six months later and they once again haven't done anything and don't even respond to my emails and calls for updates. How is this level of incompetence possible for a company who says they perform legal work? Mindboggling how bad they are. Learn from my nightmare and do not give Rocket Lawyer your money!
Hello Mike, We appreciate you bringing this matter to our attention, but disappointed to hear that your experience was unsatisfactory. Our trademarking team will be reaching out to you today, but please email [email protected] if you need any further assistance.
AWFUL… tried billing me £210 while refusing to cancel my subscription, shocking
Hello Reece, We are sorry to hear about your experience with us. Please respond to our information request so we can locate your account to get this resolved. Thank-you.
Very useful service, but very hard to unsubscribe
Hello Barbara, Thanks so much for your review, if you need some assistance with canceling, please respond to our information request at your earliest convenience.
The lady i spoke with named Francis was very helpful and professional Helped me with my problem and was very understanding
Hi Kayleigh, We're happy to hear that the support you received was helpful and professional. We appreciate you sharing your positive experience and are glad we could assist you effectively.
Quick and simple to create tenancy agreement
Hi Nick, We're happy to hear that creating a tenancy agreement was quick and simple for you. Thank you for your positive feedback; we appreciate it.
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