At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®
Written by the business, not verified by us.Rocket Lawyer (rocketlawyer.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly intuitive and user-friendly platform for making it remarkably simple to complete, customize, and manage various legal documents without any stress. Consumers appreciate that the website provides clear guidance, ensuring that people can easily navigate through different options to find what they need. However, some customers also noted unexpected difficulties regarding subscription charges and managing recurring memberships. Reviewers mentioned that editing certain documents manually could sometimes disrupt formatting, and a few individuals struggled to get timely help from customer support when facing more complex legal questions.
Auto-generated from all reviews of this business. For reference only.The worst subscription company ever. I canceled n January on my credit card. In March they charged my freaking personal bank account... WTF! NEVER USE THIS SCAM COMPANY!
Hi Jason, We regret to hear about the billing issues and frustration you experienced after your cancellation. Please respond to our information request so we can locate your account.
Firefox on Macintosh. The website is poorly designed. After signing up and filling out all the necessary fields, there was no way to sign it or view the whole document. Called to cancel, and I was told that, Oh, yes, our website doesn't work well with Firefox.
Hello Dave, We appreciate you bringing this to our attention. We're sorry the website didn't work well with Firefox, preventing you from signing and viewing the document after signup. We are aware of this issue and are doing our best to get it fixed. If there's anything that we can do to better assist you at this time, please respond to the information request that we've sent.
Arranged a pre nuptial agreement with rocket lawyers. The process was incredibly quick and straight forward. Price was reasonable. We worked with Aamer Latif who was knowledgable, very helpful and responded very quickly to any queries. Couldn’t recommend enough!
Hi Lucy, We're happy to hear that the prenuptial agreement process was quick and straightforward for you. We appreciate your kind words regarding the reasonable price and the helpfulness of our team. Thank you for your recommendation!
I had a fantastic experience with Rocket Lawyer - I needed to create terms and conditions for my companies services. I signed up to RocketLegal+. After completing the Terms and Conditions, I had a free 15 minute consultation with Adnan who had already reviewed my terms and conditions. He identified areas that needed updating to fit how I deliver my services. I was really impressed with: 1. The value - With RocketLegal+ you get reduced legal advice fees. Making the cost incredibly good value. 2. The speed and quality were second to none. Overall I'm very happy with the service provided and would highly recommend Rocket Lawyer.
Hello Robert, We're happy to hear that you had a fantastic experience creating your terms and conditions. It's great to know that you found the consultation and value of Rocket Legal+ beneficial. We appreciate your recommendation!
Easy to use and reasonably priced for one doc.
Hi Oliver, We're happy to hear that our product is easy to use and reasonably priced for your needs. Thank you for your positive feedback!
I am extremely disappointed with my recent experience. The automatic renewal of my membership without clear notice or consent feels misleading and unfair. At no point was I adequately informed that my subscription would renew for another full year, nor was I given a reminder prior to the charge being taken. Additionally, the process on your website makes it far too easy to be unintentionally enrolled into an automatic membership. Customers should not have to worry about being caught out by unclear terms or hidden renewal conditions. It is also frustrating that cancelling appears unnecessarily difficult, especially when failing to cancel in advance results in being charged for an entire additional year.
Hi there Emily, We appreciate your feedback and are sorry to hear about your experience with the automatic renewal. We acknowledge your concerns about the clarity of our membership terms and the cancellation process. Please respond to our information request so we can get this matter resolved. Thank you!
Great professional service, used for writing a rental agreement. This was so quick to get back and was very easy to navigate the website. I would 100% go back to Rocket Lawyer with any future legal advice and documents needed.
Hi there Marsha, We're happy to hear that you found our services professional and our website easy to navigate. It's great to know that you had a quick experience with your rental agreement. We appreciate your positive feedback and look forward to assisting you with future legal needs.
It says FREE for a simple document. Not only is it NOT FREE you have to sign up for a monthly subscription. i only need one template. Also, this is not disclosed until AFTER you have spent time creating the document. Show me otherwise! The google search says FREE, if its not free or requires a subscription, why does it come up in the search for free documents? Its because the deceptive practice works on some people. Not me.
Hi there, We appreciate your feedback and apologize that our service did not meet your expectations. We do explain at the time of sign up that we offer a 7-Day Free Trial of our plans. It does require credit/debit card information to begin, but as long as the membership is canceled within the Free Trial period, there is no billing whatsoever. If there is anything that we can do to better assist you, please email us at [email protected].
This is a review for Rocket Lawyer’s Trademark division. In the simplest terms: stay far far far away! It’s part of their onboarding process when you open an LLC with them: “would you like to design a logo for your new company”. I fell for it took the generic AI generated logo they designed and ran with it and over the course of about month working with a designer turned it into a real logo we were proud of. Then the troubles started. I spoke to a lawyer in March of 2025. Provided all the info he needed, paid the legal fee and the USPTO filling fee, then made the mistake of thinking “he’s a professional, he knows his job”. I know it takes 8-12 months to get reviewed by USPTO so at month 8 I sent a “just checking in” email to the lawyer. About 2 days later he sends me an email titled “I forgot to send this to you”. It was the case number and details for the filing he had just made the day before…….in November. He never even filed back in March after our meeting, I suppose he just got busy and forgot and tried to play it off like I wouldn’t notice the filing date: NOVEMBER! To make matters worse he filed the wrong trademark, the one I told him I would wait to file after seeing how the first one went. Too many details already the short version: they tried to make amends by filing the correct logo in December at no charge (for the legal fees), but getting any update or confirmation from them on the current status and whether it was actually ever filed is next to impossible. If I could cancel the whole transaction it would be worth the lost filing fee just to not have to deal with them again. So no. Never again. I’ve learned my lesson. Pay a little more for a real trademark attorney who will actually give a crap about your money, your time and your business. DO NOT USE THIS SERVICE! You’ve been warned.
Hello Scott, We're sincerely sorry to hear about this trademarking matter, but it looks like one of our trademarking representatives has assisted you with this matter. If you have any questions or concerns at this time, please let us know by responding to the representative you've been in contact with.
False advertising. States that you can generate a document for free and when you have filled everything in it asks for your payment details. Just tell me from the start that it is not free and stop wasting my time.
Hello Michael, We're sorry to hear about this experience that you've had with us. We have several ways of signing up for the Free Trial, one way is by creating a document and going through the interview process. With the Free Trial it does require credit/debit card information to start, but as long as it is canceled within the Free Trial period there's no billing whatsoever. If there's anything that we can do to better assist you at this time, please respond to our information request. Thank you.
Good Job , will use again if needed
Hi James, We appreciate your positive feedback and are ready to assist you again in the future should you require our services.
Proving the original review. So you get another for being trash. After my one star review they provide some AI generated nonsense as if they’re trying but you can’t respond to their reply, call, or email them. This company is trash \/ \/\/ Rocket Lawyer logo Reply from Rocket Lawyer Feb 17, 2026 Mychal Hunter, We appreciate you bringing this to our attention. We're sorry to hear about the unexpected charges and the difficulty you experienced with our customer service. It sounds like you were in an installment plan for an annual membership. We're happy to get this resolved with you, please respond to our information request at your earliest convenience.
Hello again Mychal, We understand your frustrations, but we are live people responding to these reviews. We have submitted an information request via TrustPilot's system in order for us to get further information from you (such as an email address), so that we can locate your account to help you. Please respond to the information request, so that we can do so.
I got exactly what I wanted. The subscription was reasonably priced and easy to cancel, but I work for a very small local charity and we can't afford it
Hi Tammy, We're happy to hear that the subscription met your needs and was easy to cancel. We recognize that budget constraints can be a challenge for small charities. Thank you for your feedback.
I visited the website and it asked for my credit card. Didn't use the service. Found out today that I paid for a full year and they just renewed me for another year. I didn't even know I had the service. Not a single email from them that I could find in my email archives. I'm an old man and feel taken advantage of. I don't know if the service itself is good or bad, but these business practices aren't ethical. BEWARE giving credit card info to this company. You'll never hear from them again, but they will charge you for years apparently.
Hello Brian, We're sorry to hear about your billing matter and understand your sentiments. We would like to help out with this, so please respond to the information request at your earliest convenience. Thank you.
Very misleading and fraudulent business! I started with the trial which I forgot to cancel. Then off course you will be converted to a subscription. Makes sense, although a heads up by mail would be appreciated. But no, this company just takes out the amount for a full year from your bank account, which was about 290 euro. Makes absolutely no sense. I would expect a monthly payment. Especially when you can cancel monthly. Very shady! Luckily I noticed it and asked them to cancel, which they did. And got my refund, but they made it seem it was out of courtesy, which is bullshit. Here in Europe legally you can cancel a subscription without any reason within 14 days. These kind of practices piss me off!
Hello Simon, We regret to hear about your negative experience, but it is explained and must be agreed upon at the time of sign up that if the membership isn't canceled during the Free Trial period, then it converts into a paid plan (either an annual or monthly, depending on the Free Trial that was selected). It looks like your membership was canceled and refunded, but if there's anything else that we can do to assist you at this point in time, please respond to the information request.
I found the web forms really easy to use and reassuringly prompted me where to enter the specific information as needed. Everything was easy, including the download once my agreement document was ready.
Hi Phil, We're happy to hear that our web forms were easy to use and provided helpful prompts. We're also glad the download process for your agreement document was simple. Thank you for your positive feedback!
I have been with rocket lawyer for 3 years. Here is my experience. I asked the to create 3 businesses for my wife and I. 2 of the 3 were created as single member LLCs and the other one as partnership. Not sure why. This creates confusion when it is time to do taxes. I also purchased their tax services which I am thinking that it was going to be easier since they have all my information already. It was a disaster. I have to pay penalties in 2023 and now I am fighting not to pay IRS penalties for 2024 because their “tax pro” didn’t do their job correctly. I reached out to all the management I could find, every single support @roclet lawyer email I could find and every tax pro services @ rocket lawyer I could find, they responded with weird answers and basically didn’t fix the problem because they cannot prove that they file the taxes correctly or on time. You may think it was my fault, but I paid for the services in Dec 2024 (5 months before the IRS deadline) and they couldn’t figure out. The keep changed tax pros on me, and keep asking for the same information I provided several times. Management was not helping either. Don’t do taxes and don’t file your business with rocket lawyer. I regret doing business with them. This is exhausting and frustrating. Update: Rocket Lawyer tax pro reached out to me. It is simple. I need the evidence that they did their job, filed my taxes on time for the businesses they created, and tell the IRS that I am good to go. If they cannot provide the evidence for the services I paid for, I need a full refund, and a credit for like 5 years on their annual services which equals to amount of penalties I have to pay to the IRS.
Hello Johnathan, We're so sorry to hear about your tax filing matter, but we have escalated this to our taxfyle team and we will be in touch with you.
Great company to work with, super helpful and willing to listen to their customers! Keep up the honest work.
Hi Chris, We're happy to hear that you had a positive experience with our team! We appreciate your kind words and are grateful for your recognition of our dedication to our customers.
Great service, perfect templates to start you off and make sure you are doing it professionally.
We are glad to hear that your experience with RL services has been positive and sincerely appreciate your positive feedback! Thank you!
In July 2022 I used a free trial with Rocket Lawyer and cancelled it within the trial period. I received a written confirmation of this cancellation. Years later, I discovered that Rocket Lawyer has been charging my bank account €39.90 every month since then. They now claim that I started a second free trial in September 2022, which was automatically converted into a paid subscription. I never knowingly started a second trial (how is this even possible). I never received any confirmation of such a trial, and never received monthly invoices or subscription emails, neither by email nor by post. Despite this, the monthly charges continued for over three years. When I raised this issue, Rocket Lawyer refused to refund the full amount and only offered a refund for one month as a “gesture of goodwill,” which is completely unreasonable given the circumstances. This experience raises serious concerns about transparency, billing practices, and customer protection. I would strongly advise others to monitor their bank statements closely if they ever interact with this service.
Hello Patrick, We appreciate you bringing this to our attention. We're sorry to hear about your experience with the unexpected charges after your second free trial. The only way an account and membership can be created is if an email address and/or credit/debit card information is input within our website. We're happy to look into this matter further, or if you have further questions or concerns, please respond to our information request.
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