At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Our laws should protect and empower—but for too many of us, the law is out of reach, because of high costs and complexity. So, we’re changing things. Since 2008, we’ve helped over 25 million people and organizations obtain the legal help they need, at a price they can afford. That’s legal made simple.®
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Is Rocket Lawyer legit?
Rocket Lawyer (rocketlawyer.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 78% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly intuitive and user-friendly platform for making it remarkably simple to complete, customize, and manage various legal documents without any stress. Consumers appreciate that the website provides clear guidance, ensuring that people can easily navigate through different options to find what they need.
However, some customers also noted unexpected difficulties regarding subscription charges and managing recurring memberships. Reviewers mentioned that editing certain documents manually could sometimes disrupt formatting, and a few individuals struggled to get timely help from customer support when facing more complex legal questions.
Auto-generated from all reviews of this business. For reference only.
Company: Rocket Lawyer
Complaint Category: Billing Issues / Professional Services Issues
Desired Resolution: Full refund of $1,639.86, immediate cancellation of services, and confirmation that they've withdrawn as attorney of record with USPTO so I can proceed pro se or with new counsel.
Complaint Details: I hired Rocket Lawyer on Aug 4, 2025 (Matter number: 00956958), paying $589.87 for subscription and $349.99 for initial trademark filing. Emails confirmed $349.99 covered the first mark, with $350 billed for a second which was confirmed by the attorney that was appointed. However, on Aug 19, 2025, they charged an additional $350 and tried to claim extras were USPTO fees, but emails show they were legal fees, misrepresenting the billing.
After multiple phone calls and emails demanding a refund, they were unresponsive. Now, there has been a USPTO office action as of Jan 12, 2026 (requiring a disclaimer) that was sent to them and there has been no action, despite follow-ups, risking abandonment by April 12, 2026. This has delayed my business and caused Amazon Brand Registry rejections due to the attorney and/or their representation not meeting standards.
Rocket Lawyer's unresponsiveness and misrepresentations breach their service agreement. I demand full refund, service cancellation, and withdrawal from USPTO as attorney of record to resolve promptly. If I don’t get that resolution, I’ll be submitting a complaint to the AZ Attorney General.
Reply from Rocket Lawyer2026-01-20
Thank you for your response. We have forwarded these details to our Trademarks Team who will be reaching out to you shortly with a resolution.
Rocket Lawyer Team
Misleading, advetise a free download and template, then only let you do so once you have entered your payment details, I feel like I have been conned.
Reply from Rocket Lawyer2026-01-21
Thank you for your reply! We can confirm that you're able to get a document for free by utilizing one of our Trial options. While they do require entering card details to activate, as long as you cancel within the Trial timeframe you will not be charged.
We are so sorry to hear of your disappointment with our service and hope you might reconsider in the future. You're welcome to contact our Support team who can advise on how our services and memberships work. We look forward to helping you in the future!
Rocket Lawyer Team
Disappointing that they deceive you at the end of the process to ask for your credit card details after wasting time filling in the form.
There is no warning about payments at the start.
If that is their attitude now, forget about working with them
Reply from Rocket Lawyer2026-01-15
Thank you for reaching out. We truly appreciate your interest in our website and understand your concerns.
We encourage our customers to try using one of our Trials to test products to see if they might be a good fit. Our Free Trial is completely no cost, but does require card details to activate, as long as it's canceled within the Trial period. That's a great way to try things out!
We hope you might reconsider using us in the future. You're welcome to contact our Support team for further details or questions you might have about what we offer. We can be reached Mon-Fri 6am-6pm PST at 877-881-0947 and by email at [email protected].
The service you provided was excellent and enabled me to create a safeguarding policy for my business.
Reply from Rocket Lawyer2026-01-09
Hi Geoffrey,
We're happy to hear that our service helped you create a safeguarding policy for your business. Thank you for sharing your positive experience with us!
Beware these people steal your money directly from your bank account. If you make a fuss they make a pretence of looking into it but do nothing. This is their business model. It's modern day highway robbery and yet it seems to be legal in the UK. Utterly disgraceful.
Reply from Rocket Lawyer2026-01-07
Hello Rupert,
We regret to hear about your billing matter. We offer a 7-day Free Trial of our Rocket Legal plans. It requires credit/debit card information to begin, but as long as it is canceled during the Free Trial period, there's no billing whatsoever. We explain this at the time of sign up, that if the Free Trial isn't canceled within that time period, it will convert into a paid Rocket Legal Plan. We're happy to look into this billing matter with you, please respond to our information request at your earliest convenience in order for us to locate your account.
Used it to create a quitclaim deed and two main issues. First is you can’t get a correct grantor and grantee name if you’re trying to take one spouse off the deed to a house. It comes up with husband name and wife name for both grantor and grantee. Second, it uses so many unnecessary pages! One short sentence each on two pages for an exhibit. And two pages for grantor and notary signatures. County here charges $24 for 1st page and $17 for subsequent pages. Could easily have used 3 pages instead of 5.
Reply from Rocket Lawyer2026-01-02
Hey Heidi,
We appreciate your feedback. We're sorry the quitclaim deed process was problematic. Please respond to our information request if you'd like further assistance.
You are scammer I did pay £4.99 trail and cancelled same day following week you have changed me £209.88 I did cancelled why l have been charger I did phone them they asking all private details what’s your date off birth what’s your address all bull shit question when we register you don’t ask all this questions why you are asking on the phone please staying away this firm don’t put your credit card details
Reply from Rocket Lawyer2026-01-02
Hello Murat,
We're very sorry to hear about the unexpected charge and the issues you experienced when contacting us. We do not require DOB and address for signing up. You may have been asked such questions if you were filling out certain documents that may require that type of information, though. Please respond to our information request if you'd like further assistance.
I received help with an affidavit. I’ve used Rocket Lawyer before for information. Very helpful!
Reply from Rocket Lawyer2025-12-19
Hello Clarissa,
We appreciate you sharing your experience. We're happy to hear that you found our services helpful with your affidavit and information needs. Thank you for your feedback!
Easy to use and print my documents. Didn't make me jump through hoops to cancel
Reply from Rocket Lawyer2025-12-19
Hey Tina,
We're happy to hear that our service was easy to use for printing documents and that the cancellation process was simple. Thank you for your feedback.
RocketLawyer was soooo easy to use and had all of the forms that I needed to accomplish my goals!
Reply from Rocket Lawyer2025-12-15
Hi Aunt Jen-Jen,
We're happy to hear that our services were easy to use. We're also glad that we could provide the forms needed to accomplish your goals. Thanks for your feedback!
It was very easy to use and my documents looked very professional. Best service ever for its price!
Reply from Rocket Lawyer2025-12-15
Hello Bella,
We're happy to hear that our service was easy to use and helped you create professional-looking documents. Thank you for your positive feedback; we appreciate it!
bit of a scam- claims to be free, but requires payment
bit of a scam, claims to be a free pdf download, but forces you to spend 20 minutes filling out info for the deed of variation, then at the end it won't let you have the pdf until you put in your credit card details. Very deceptive.
Reply from Rocket Lawyer2025-12-15
Hi Seth,
We appreciate you bringing this to our attention. We're sorry you felt the process was deceptive and that you had to enter payment information to get the PDF. We offer a 7-Day Free Trial, which does require credit/debit card information to begin. So long as it is canceled within the Free Trial period, there's no billing. Please let us know if you have any questions or concerns at this time by emailing [email protected].
The website worked very well when I created the document I needed, and as I am not currently practicing further, when I called to cancel my free trial, the customer service agent was very friendly and understanding.
Reply from Rocket Lawyer2025-12-15
Hi Marco,
We're glad you enjoyed your experience creating your document. We appreciate your positive feedback regarding the friendly and understanding service you received when you contacted us to cancel your free trial. Thank you!
Rocket Lawyer made updating our estate documents such a smooth experience. Compiling everything—from the Power of Attorney to our Will—felt easy and well-organized. What a relief to know the legal details are in good hands, so we can feel secure and worry-free.
Reply from Rocket Lawyer2025-12-15
Hello Lara Abbie,
We're happy to hear that updating your estate documents was a smooth experience! It's great to know that compiling everything, like your Power of Attorney and Will, felt easy and well-organized. We're glad you feel secure and worry-free. Thanks for your positive feedback.
Very easy to use walked me through everything even when I did it on my
Just very easy to use made my life simple have a lot of good stuff in there will use you again again
Reply from Rocket Lawyer2025-12-11
Hello lbhzmats,
We're happy to hear that our product was easy to use and simplified things for you. It's great to know you found valuable content and will use us again. Thanks!
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