It’s Called Self Storage But You’re Not Alone. Safeguard has been providing storage solutions since 1989, with the goal of delivering unexpected quality and service at every level. With these founding principles, Safeguard has grown to more than 75 locations and is one of the premiere self storage companies in the United States. Storage Tips What Size Unit Do I Need? Frequently Asked Questions Florida – Find Storage UnitsIllinois – Find Storage UnitsLouisiana – Find Storage UnitsNew Jersey – Find Storage UnitsNew York – Find Storage UnitsPennsylvania – Find Storage Units
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Is Safeguard Self Storage legit?
Safeguard Self Storage (safeguardit.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 64% of negative reviews. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly, patient, and helpful staff who go above and beyond to make moving and renting a storage unit completely stress-free. People also highlight the spotless, secure, and well-maintained facilities, noting that the locations are extremely convenient and easy to access.
However, some customers also noted occasional communication issues, unhelpful responses, or unprofessional behavior from specific staff members during their interactions. A few reviewers additionally experienced frustrating delays with management, unreturned phone calls, or unaddressed administrative concerns regarding their rental agreements.
Auto-generated from all reviews of this business. For reference only.
I’m new I have no issues at all but my credit card information was compromised and I panicked because I am on auto pay. I called the main number and the number of the Location and left messages for a call back but did not get a return call. I drove to the location to give my new information but ER is extremely hard to get in and out of during camp and school hours.
Reply from Safeguard Self Storage2026-07-23
We are glad that you have chosen Safeguard Self Storage to store your items. We will contact you directly to ensure any concerns you have are taken care of and apologize for any delay in taking care of your needs.
Hi Ben,
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (929)-394-1786 so we can work towards a resolution. We look forward to hearing from you.
Location is good, but there is a real back lack of carts. In a space with so much movement I have yet to find one cart, so I've opted to bring my own wagon. Management should really purchase more carts
Great experience
Had to cancel initial payment because deal fell thru with moving and withdrawing was simple and received my money back right away
Then when I was ready ordered another storage unit did not shop around because I got so good experience first time
Safe, cleaned and locations. Insurance is bit on higher side then most, it's the only concern I have. I gave a five stars is how your staff do business and go above searching a right unit, also showing in person of unit location.
Storage Unit Sophisticated Theft by Thief or Thieves New Trend ,there was No Force Entry
This company and its storage insurance are a complete disappointment. Numerous customers have reported break-ins and missing property, yet in many cases there are no visible signs of forced entry. Despite being aware of repeated theft complaints, the insurer routinely denies claims by relying on policy loopholes instead of standing behind customers when it matters most.
Don't be fooled by the glowing reviews. Based on my experience, they do not reflect the level of service I received. I encourage anyone considering this company to do their own research, read reviews from real customers across multiple platforms, and make an informed decision rather than relying solely on highly positive ratings.
When my belongings went missing, I encountered months of delays, excuses, and a complete lack of accountability. The company refused to provide or promptly review surveillance footage, claiming employees were not trained to access it. Even after I escalated the matter to CEO Mark, the situation was handled poorly. Instead of ensuring an independent review, the same staff members who had delayed access to the footage were involved in reviewing it, raising serious concerns about the fairness and transparency of the process.
After months of back-and-forth communication during and even after I moved out, I was left without answers, without accountability, and without confidence that my concerns were ever taken seriously. In my opinion, the company failed to honor its commitments, handled my case unprofessionally, and demonstrated a troubling lack of transparency from top management down. Based on my experience, I would not recommend storing your belongings with this company.
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