It’s Called Self Storage But You’re Not Alone. Safeguard has been providing storage solutions since 1989, with the goal of delivering unexpected quality and service at every level. With these founding principles, Safeguard has grown to more than 75 locations and is one of the premiere self storage companies in the United States. Storage Tips What Size Unit Do I Need? Frequently Asked Questions Florida – Find Storage UnitsIllinois – Find Storage UnitsLouisiana – Find Storage UnitsNew Jersey – Find Storage UnitsNew York – Find Storage UnitsPennsylvania – Find Storage Units
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Is Safeguard Self Storage legit?
Safeguard Self Storage (safeguardit.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 64% of negative reviews. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly, patient, and helpful staff who go above and beyond to make moving and renting a storage unit completely stress-free. People also highlight the spotless, secure, and well-maintained facilities, noting that the locations are extremely convenient and easy to access.
However, some customers also noted occasional communication issues, unhelpful responses, or unprofessional behavior from specific staff members during their interactions. A few reviewers additionally experienced frustrating delays with management, unreturned phone calls, or unaddressed administrative concerns regarding their rental agreements.
Auto-generated from all reviews of this business. For reference only.
Drop off door in Bridgeport, Ct. is on a hill. Only one person is realistically able to drop off at a time. However, many people are very inconsiderate about this, & leave their vehicle parked there unnecessarily. Monthly payments cannot be made online, & it is very painful to make them by phone.
Reply from Safeguard Self Storage2026-07-22
Hi Deborah, we appreciate your honest feedback as we are always looking for ways to improve. Thank you for bringing your concerns to our attention as we strive for 100% satisfaction.
System double booked me and collected multiple fees. I was suppose to receive credits back, but have not seen them. Need to work on glitch that caused this issue.
I've been here @ Safeguard a month now, and the experience is great. Verton did everything to make sure my transition was easy and has been helpful ever since. i definatly recommend.
The employee Steve is very kind and perfessional. Helpful with any concerns except the pricing. I was quoted a price and when I got my very first bill it was over by 10 I was told that 24 hour access was extra 25 but on my bill emailed to it said 35. I called and spoke with Steve and he supposedly fixed it, on the very next day ano35 was taken from my ac account after I paid the 25 the day before. Included with my unit cost. The 35 being taken has caused me several fees from other bills not going through. I am disabled and live on only ssdi. I will be removing my items before my next bill is due. And canceling service with this company.
Reply from Safeguard Self Storage2026-06-26
Hi Bonnie,
Thank you for taking the time to share your feedback. We appreciate your kind words about Steve and are pleased to hear that he was helpful and professional during your interactions with us.
We sincerely apologize for the confusion and frustration regarding the billing and access charges on your account. This is certainly not the experience we want our customers to have. We would like the opportunity to review the charges and ensure everything has been applied correctly.
Please contact our store directly at your earliest convenience so we can discuss your account in detail and work toward a resolution. We value your business and would appreciate the opportunity to address your concerns.
Thank you again for bringing this matter to our attention.
Safeguard Self Storage Management Team
Outstanding customer service. I think it was Gilbert? who is managing the location. Extremely professional, friendly, and accommodating. Answered all my questions thoroughly and even lent me his umbrella so I could get to my car during a downpour.
I got to the facility as they were closing, the person inside was so helpful and still let me open an account since I had already paid to deliver my equipment to the facility. Saved me a lot of hardships if couldn't get it done in time.
The representative who helped us get set up as a first time visitor and user was fantastic. He was patient, helpful and ensured we had what we needed even the next day. Excellent customer service!
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