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Safeguard Self Storage

ClaimedCollecting reviews

200 reviews

4.7200 reviews
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About Safeguard Self Storage

Data updated
Website
safeguardit.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
64% (7/11)
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404-264-4000[email protected]safeguardit.com

About this business

It’s Called Self Storage But You’re Not Alone. Safeguard has been providing storage solutions since 1989, with the goal of delivering unexpected quality and service at every level. With these founding principles, Safeguard has grown to more than 75 locations and is one of the premiere self storage companies in the United States. Storage Tips What Size Unit Do I Need? Frequently Asked Questions Florida – Find Storage UnitsIllinois – Find Storage UnitsLouisiana – Find Storage UnitsNew Jersey – Find Storage UnitsNew York – Find Storage UnitsPennsylvania – Find Storage Units

Written by the business, not verified by us.

Is Safeguard Self Storage legit?

Safeguard Self Storage (safeguardit.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 64% of negative reviews. Last updated 2026-09-01.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly, patient, and helpful staff who go above and beyond to make moving and renting a storage unit completely stress-free. People also highlight the spotless, secure, and well-maintained facilities, noting that the locations are extremely convenient and easy to access. However, some customers also noted occasional communication issues, unhelpful responses, or unprofessional behavior from specific staff members during their interactions. A few reviewers additionally experienced frustrating delays with management, unreturned phone calls, or unaddressed administrative concerns regarding their rental agreements.

Auto-generated from all reviews of this business. For reference only.

What people say

K
KevinUnited States · 1 review · Verified · Experienced 2026-05-22 ·

Your doors haven't allowed me to get…

Your doors haven't allowed me to get inside once i'm off work at 6pm. Why can't you get them fixed in one week instead of the entire month? The person that signed me up is very nice and helpful... he's the reason I joined.

Reply from Safeguard Self Storage2026-06-15

Dear Kevin, Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced accessing the facility after work. We understand how frustrating this situation has been, especially when you rely on convenient access to your storage space. The issue is not a simple repair. A complete replacement door is currently being fabricated and customized for our facility. Due to the manufacturing and delivery process, the timeline is unfortunately longer than we would like. The good news is that the replacement project is already underway, and the new door is expected to be installed within the next few weeks. We are actively working with our vendor to complete the installation as quickly as possible and restore reliable access for all customers. We appreciate your patience and understanding during this process. We're also pleased to hear that your move-in experience was positive and that our team member provided excellent service. We will be sure to share your kind words with him. If you continue to experience access issues, please contact the store directly so we can assist you and explore available options while the replacement is being completed. Thank you for choosing Safeguard Self Storage.

C
Cindy WeikUnited States · 1 review · Verified · Experienced 2026-05-10 ·

I have had experience dealing with…

I have had experience dealing with Polly and Will at the location for a personal storage space and one for the company I work for. Both associates have been amazing and helpful throughout the entire process of renting storage spaces for our needs.

Reply from Safeguard Self Storage2026-06-09

Thank you for the review and feedback!

L
LisaUnited States · 23 reviews · Verified · Experienced 2026-05-05 ·

Local Staff is Great…Corporate, Not So Much

The office staff at the Safeguard location that I have three units in have always been very friendly and helpful. I took two stars because their corporate headquarters leaves a lot to be desired. The bay door closest to my units has been inoperable for over a week now. The building is only accessible after-hours through the bay doors. I have been made to understand that the only way the door is going to be repaired is after corporate approval. I was told this by the office staff and a representative from the Customer Care phone-in center. I have written an email to corporate since they don’t answer the published corporate phone. I have not received any response from them yet. What I am extremely troubled by is they have no problem charging me in full every month, even though I have very limited and very difficult after-hours access to my units. The date of the problem was May 31, 2026. TrustPilot only let me select May 5, 2026

Rochelle RosenUnited States · 2 reviews · Verified · Experienced 2026-04-02 ·

GREAT STORAGE FACILITY The person in the office was very…

The person in the office was very helpful providing information and advising us. The building is Very clean and actually quite beautiful for a storage facility. My 1 complaint which you can easily fix: for a large facility you only have ONE cart available for moving stuff out or into the unit. Another cart is somewhat broken. How can you ONLY HAVE 1 GOOD CART? Please buy 4 more so you have a total of 5. They are not expensive and we pay a monthly fee for service. Thanks for listening and I hope you act on my suggestion. A first Class Facility AND YOU ARE FIRST CLASS, must have more than 1 cart!

Reply from Safeguard Self Storage2026-05-19

Thank you for the review and feedback! We will speak with our team about the moving cart issue!

S
Sam Esteban United States · 3 reviews · Verified · Experienced 2026-04-20 ·

I don’t like doing business with a…

I don’t like doing business with a kiosk, I’m a senior citizen, I like dealing with a real person, but everything went well, I believe I ran into the manager one day, and she was very helpful, in changing my code, and gave me some good tips when entering the premises, the only thing I didn’t like was mandatory insurance for the storage unit

Reply from Safeguard Self Storage2026-05-19

Thank you for your review and feedback, Sam. Please feel rest assured that the kiosk has the ability to contact a real person directly from the kiosk, who is visible from the screen and they can assist you with anything you need.

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