Great support
Great support! Rapid and efficient
About SITE123
Data updated- Website
- site123.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 155 reviews
- Replies to negative
- 95% (54/57)
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About this business
SITE123 free website builder shows you how to make a website using ready-made styles and layouts. Enter your content and 1,2,3 - it's up and running!
Written by the business, not verified by us.Is SITE123 legit?
SITE123 (site123.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 25% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently find the platform exceptionally easy to navigate, allowing them to build professional-looking websites quickly without needing any prior technical knowledge. People frequently mention that the support team is extremely helpful, patient, and quick to assist whenever problems arise during the setup process. However, some customers also noted that customer support can occasionally be unresponsive, extremely slow to reply, or completely unhelpful when dealing with technical issues. Consumers additionally experienced frustrating challenges regarding subscription cancellations, unexpected charges, and rigid refund policies when the service failed to meet their specific business needs.
Auto-generated from all reviews of this business. For reference only.What people say
Not trustworthy
I tried set up a website but it was impossible task with no help from their team. Furthermore they charged me again fee this year although my account wasn't set up for renewal. I then got patronising email implying I should be very grateful for their grace as they would refund 30% from money they took without permission!!! Avoid them!!! UPDATE: please see reply to my complaint! It continues to be patronising and IT TOOK THEM ONLY A YEAR TO REPLY!!!
Reply from SITE1232026-03-31
As stated in our terms of use, our platform features an auto-renewal option. This feature is designed to maintain the website's appearance and accessibility for both current and future customers using our services. It also helps ensure that the website's ratings remain unaffected by unwanted downtimes. It is the responsibility of the website owner to disable this option if they decide not to renew their website. Additionally, our terms of service specify that we do not offer refunds for renewals. However, our team evaluates each case individually and strives to provide the best possible solutions in accordance with our terms of use. We ensure that our responses are respectful and polite, and we make it a priority to clearly explain each step of the process. This includes informing users that refunds are generally not offered and explaining any applicable cancellation fees for such requests. Since no identifying information was provided, we were unable to locate the user account and investigate this claim further. Best Regards SITE123 Team
I order web hosting package and domain…
I order web hosting package and domain name along with it.. i have some technical issues regarding putting in effect domain name, and it was fixed by 123site after 2 days of correspondence and chat with support team
Not Customer Helpful
I was trying to stay with Site123 for email hosting but I felt like since I didn't have my website with you I didn't get much help setting up am email hosting account.
Reply from SITE1232025-05-28
Hello Katherine My name is Thomas, I am the Support Manager for SITE123 Im sorry that you feel you are not getting the help yuo rtequire Our team proviudes support both to website owners and users with spesific servuces such as Mailboxes only or Domain only I would be happy to personally assist you and provide you with the necessry guidance and information Please contact me at [email protected] and will gladly assist you Best Regards Thomas SITE123 Team
Love this site
Love this site, it is by far the best place i have worked on to create a website, they have a lot of different designs to choose from and its easy to make it your own. The staff is also very friendliy amd helpfull, they respond quickly and help the best they can
Five stars
Excelente service !!!
Good customer support
Site123 - pretty easy
Pre-formed templates were quite straight forward, no real technical ability needed
Very happy with their service.
good
It makes having a website simple and easy, the website is very good I just see that there is a slow development in it
👍🏼👍🏼👍🏼👍🏼👍🏼
👍🏼👍🏼👍🏼👍🏼👍🏼 🍃🍃🍃🍃🍃🍃🍃
It is what it is
Not a sophisticated site and some of the features need much more development - however I can produce a good look website
3 of 5
Fast support, good website builder. But very much thinks cost real money.
Site123's excellent support team
Site123 offers the most helpful, courteous and patient support I've encountered on any site or online service provider.
Simplicity in creating my website with…
Simplicity in creating my website with little online assistance. This is a wonder thing.
Very professional and personal service
Very professional and personal service. Can highly recommend them.
Pastor Manini Buthelezi
Was easy to join you guy's
Technical support response speed
I created a website as a start for a small project, and when I linked my domain I faced a problem, so I contacted technical support to solve the problem. In fact, I was very happy with the quick response and I was sure that my choice of this company was the right choice. The problem was solved in just two days, exactly as technical support informed me, and the domain was linked.
Happy with Site123
My experience has been very satisfactory
My experience has been very satisfactory. The help I received to clarify my doubts was quick and effective. Impeccable service.
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