SITE123 free website builder shows you how to make a website using ready-made styles and layouts. Enter your content and 1,2,3 - it's up and running!
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Is SITE123 legit?
SITE123 (site123.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 25% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently find the platform exceptionally easy to navigate, allowing them to build professional-looking websites quickly without needing any prior technical knowledge. People frequently mention that the support team is extremely helpful, patient, and quick to assist whenever problems arise during the setup process.
However, some customers also noted that customer support can occasionally be unresponsive, extremely slow to reply, or completely unhelpful when dealing with technical issues. Consumers additionally experienced frustrating challenges regarding subscription cancellations, unexpected charges, and rigid refund policies when the service failed to meet their specific business needs.
Auto-generated from all reviews of this business. For reference only.
I have been a site123 customer for 8 years. From my experience so far, I can say that it is a serious company. The interface is easy to use, and the support service is excellent, very prompt and very professional. From my point of view, after 8 years of experience with site123, the only thing the company could improve is the SEO for hosted websites, because the high degree of standardization makes it difficult to reach the first page of search results. In conclusion, after objectively analyzing the pros and cons, and based on my 8 years of experience, I give Site123 a rating of 4.8. I highly recommend it! For those without much experience in website building, I think it's the best option.
I’ve used many website builders over the past 20 years, but in all that time, not once has a company personally called to see if I was satisfied or had any questions. That changed with Nick. I truly hope a manager reads this and gives Nick a well-deserved pat on the back — he did an outstanding job.
Very Disappointed – Poor Domain Support and Rude Staff
I purchased a 2-year business plan with SITE123, which included a free domain for the first year. I decided to transfer my domain from Wix, but getting help from the domain team took 4–5 days with no updates. It was stressful and frustrating.
During the wait, I accidentally registered a similar domain (domain.co.nz instead of domain.com). I contacted the support team immediately and deleted the wrong domain from my system. I just needed confirmation it was also deleted on their end.
One helpful technician finally assisted me in connecting the correct domain. But when I asked for a coupon to activate the free domain offer (since I never properly used it), I was told I couldn’t get another one. They said I had “used” my only coupon on the mistaken domain—even though I tried to fix it right away.
I reached out multiple times to explain, but every day I got a different support person and had to repeat the story over and over. One staff member named Rami was especially rude. He blamed me and said, “You know what you’ve done to your domain??” — which was completely inappropriate.
I feel the support team lacked professionalism, understanding, and consistency. We paid for their service but weren’t treated with respect. I cannot recommend SITE123 based on this experience.
Reply from SITE1232025-07-08
Hello Daphne,
My name is Thomas, and I am the Support Manager for SITE123. I assisted you with your case.
You registered a domain using your free domain coupon. As we discussed, the type of domain you chose to register cannot be deleted due to registry regulations, which is why the coupon became unavailable after you used it.
Our support team attempted to assist you and escalated the issue to me. We provided you with a solution that you were happy with, and we successfully resolved the issue.
Please note that we strive to provide solutions for every problem brought to our attention. Our team escalates cases they are unable to resolve in order to find a suitable solution. From our conversation, I believe we resolved your issue professionally and to your satisfaction, as you mentioned.
If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Thomas
I am LUCKY to have come across this Company - "SITE123.COM". When I started communication with the personell of the company, I immediately realized that the people in this Comany are Honest and Sincere.
After joing with them, their TEAM helped me get started and going and they Published an Excellent Website for me and hosted on line. Now I have a Professional Website. Many Big Thanks goes to the TEAM Lead Member - Mr. Nick, who has been with me to the end. Thank you Mr. Nick and your Team. All the Best. Firoz Malik
When I had a computer glitch and I couldn't get into my website for editing I was so frustrated. The reps at site 123 worked diligently with me to troubleshoot and help correct the problem.
For no reason I had my website account deleted as I went to publish my website.
Absolutely no reason for the ban given and no way to restore the account.
Also when you contact them, they say 'I cant handle this, here is another email you can contact' and then you never get a reply. Its almost like your email goes to a graveyard never to be seen again.
In my honest opinion, i have used a range of website builders, make the effort to use WIX or another simpler option could be Canva. DO NOT USE SITE123.
UPDATE:
I have now had a reply on Trustpilot, (Still no reply from their support) and they are now trying to blame me saying that I breached aspects of their terms and service. I never realized that creating a website is against the terms and service.
Even IF I had my account suspended for breaching the terms and service you would expect that once contacting their support team they would try to sort something out or at least have the decency to explain what happened but obviously they don't worry about customer satisfaction or ensuring they have a working service.
Again, my advice go elsewhere, I wouldn't even use Site123 as a last resort, I would rather give up on my dreams instead.
Reply from SITE1232025-07-08
Hello,
Thank you for submitting a review.
Our system automatically scans for violations of our terms of use. Your account has been flagged as one that violates these terms, and as a result, it has been suspended.
In such cases, our support team is unable to provide assistance, as they do not have access to the necessary information regarding the reason for the suspension.
As an account and website owner, you are required to familiarize yourself with our terms of use and uphold them to avoid such issues.
You can contact our privacy team via the email provided to you so they can review your case and make a decision regarding your website.
Best Regards
SITE123 Team
I had an outstanding experience with SITE123’s support team that exceeded all my expectations. I’ve been fortunate to work with Samuel and Sandra in the past, both of whom were excellent. Today, however, I reached out regarding the transfer of my existing domain to SITE123 and my desire to update it using one of their customizable templates.
Max, a Technical Support Agent, assisted me and was fantastic. He understood that I was struggling with the technical side of the domain transfer and didn’t hesitate to step in. He resolved the entire issue promptly and flawlessly.
Max was not only incredibly knowledgeable and efficient but also exceptionally kind, professional, and patient throughout the process. His support left a lasting impression, and I couldn’t be more pleased with the service I received.
I wholeheartedly recommend SITE123 for all your website needs. Their team’s dedication to customer service is truly remarkable.
Builder is cool, but they are treating me really bad for the domain, they’re sending mail to wrong email and they’re making me loose a ton of time to let my site work
Reply from SITE1232025-07-08
Hello Alessio,
Thank you for submitting your review.
Please note that when a domain is registered, it is the responsibility of the domain owner to provide accurate and correct registration information.
Unfortunately, if you used the wrong email address to register the domain, the domain verification email—sent by the domain registrar and not SITE123—will be sent to the incorrect address you used. Our domain team does everything they can to assist in such matters.
You can contact our team by emailing [email protected] or by reaching out to us at [email protected].
We would be happy to help you.
Best regards,
SITE123 Team
www.site123.com
I did manage to get DNS verified in the end but it takes a long time for anyone to answer which is frustrating - I mean Im trying to ask a question now but no one has answered yet
Incredible user support. I mean, the website maker itself is really easy to use (vs Wix or others I tried), and the support is off the charts. Round the clock chat support by a real human.
For two years satisfied until they can’t provide me a working email anymore. Their certificate is invalid so I’m working now since two weeks without an email working = means I can’t work. They put every day another person on the chat which I have to explain every day the same issue. I’m leaving.
Used this company for a while, due to a change in direction in life I found myself not needing the website anymore, unbeknown to me there was auto renewal on it. The renewal came out my bank which I flagged up with them straight away this took approx 4 week to sort our and a 30% charge was deducted which I find very unfair
All they had to do was make a simple phone call
Reply from SITE1232026-03-31
Hello,
Thank you for your review.
Please note that since no identifying information was provided, we were unable to locate the specific case and investigate further.
According to our terms of service, we do not offer refunds if a user chooses to stop using the service while they have an active package. However, our team reviews each case individually, which is why you were offered a refund in this instance, even though it is not typically granted. Please be aware that this refund may include a cancellation fee, as outlined in our terms of use.
We strive to find the most suitable solution for each request in accordance with our terms of service.
Best Regards
SITE123 Team
well i was grumpy for a few seconds and yet Rami hung there with me, helped me isolate a few issues, and was delightful to the end of our chat, I very much appreciate it . I highly recommend Site123, they really do make everything easier.
The reason why I ain't ready to three is because when I ask a question I get a different answer now they were supposed to give me $15 I put in the card and also now you guys want to take money from me that's robbery but that's how I feel sorry good luck
Reply from SITE1232026-03-31
Hello
Thank you for submitting a review
Please be advised that we do not provide any type of funds. Any payments made to us are processed through our system when you choose to purchase or renew a product. Additionally, we offer an auto-renewal feature that can be disabled at any time by the website owner. It is the owner's responsibility to disable this feature if they decide not to renew a product.
Please note that since no identifying information was provided, this case could not be investigated further
Best Regards
SITE123 Team
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