FREE
fun, easy to use, good for beginners, free
About SITE123
Data updated- Website
- site123.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 155 reviews
- Replies to negative
- 95% (54/57)
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About this business
SITE123 free website builder shows you how to make a website using ready-made styles and layouts. Enter your content and 1,2,3 - it's up and running!
Written by the business, not verified by us.Is SITE123 legit?
SITE123 (site123.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 25% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently find the platform exceptionally easy to navigate, allowing them to build professional-looking websites quickly without needing any prior technical knowledge. People frequently mention that the support team is extremely helpful, patient, and quick to assist whenever problems arise during the setup process. However, some customers also noted that customer support can occasionally be unresponsive, extremely slow to reply, or completely unhelpful when dealing with technical issues. Consumers additionally experienced frustrating challenges regarding subscription cancellations, unexpected charges, and rigid refund policies when the service failed to meet their specific business needs.
Auto-generated from all reviews of this business. For reference only.What people say
I had this site 123 websites from 2020…
I had this site 123 websites from 2020 to June 2025 but their services is terrible and they take every year subscription money without my authorisation from my bank by force .and without my agreed and approval amount. My last subscription expired June and did not wish to renew. Disputes my cancellation and not renew they attempted to take subscription fee 5 times but my bank stopped payment in last 3 months one time I managed to get full refund after they took money. I think this company has too many dishonest (staff) employees and they try to scram’s their past customers like me and trying to take their money without any customer’s approval . So I don’t recommend anyone to use this site123 website builder company because they are not good and not trustworthy company but they will try to blackmail any customer who use their services in the past and request everyone to beware and stay away from this company because you may get scam and suffer like me
Reply from SITE1232026-03-31
Hello, Thank you for your review. Please note that auto-renewal is a process aimed at keeping your website online to ensure its availability for your current and future customers. This method also helps maintain your website's rating with search engines by preventing it from periodically going offline. The account owner can disable this feature at any time if they choose to do so. That said, since no identifying information was provided, we had difficulties locating your conversation with our team. Once we found it, we reviewed it and noticed that our billing department responded to your inquiry. They confirmed that the auto-renewal feature was indeed active on your account and assisted you in verifying that it had been disabled. Please remember that it is the responsibility of website owners to disable auto-renewal if they no longer need it. Best Regards SITE123 Team
Brilliant experience quiet amazed
Brilliant experience quiet amazed. Oyat Organic website looks lovely and I am not a computer wiz kid. All staf are suitably equipped ans knowledgeable to assist. Big thank you
Abysmal, Disappointing, Unprofessional
I've had a website and email through Site123 for about six years. It's mostly been alright, but recently, I've been unable to access my email on and off. This happened twice within the past week. The first time they fixed it within half and hour or so. No problem, I understand things go wrong sometimes. However, it happened again six days later, and I now haven't been able to access my business email for over 24 hours. They haven't responded to my enquiry this morning. Don't sign up with this company. They will do what they can to ruin your business and say things like "I'll pass that feedback along to our team." No, you won't. Fix my email. It's not a lot to ask.
Reply from SITE1232025-09-07
Hello, Thank you for submitting your review. We recently encountered an issue with our email server, which our team addressed as soon as it was identified. While we strive to minimize such issues, we cannot guarantee an entirely issue-free platform, just like any other system. We assure you that when an issue arises, we work tirelessly to resolve it as quickly as possible, as we did in this instance. The issue was resolved within a few hours, but due to its nature, a synchronization of the entire mail server was required, a process that takes time. We understand that this may have affected your work, and we sincerely apologize for the inconvenience caused. The mailbox service has been fully restored. Regarding your claim of not receiving a response, this is incorrect. Our team communicated the issue to you and reported your situation and feedback to management. As mentioned before, your mailbox is fully operational. If you experience any further issues, please let us know, and we will do everything we can to assist you in resolving them. Best regards, SITE123 Team
Be cautious as the company…
Be cautious as the company automatically renews contracts, without providing any notice. Which is increasingly in violation of consumer protection laws in many jurisdications around the world. As many subscribtion model based companies have been taking advantage of consumers and automatically renewing their plans without providing any notice, ie. in California companies must provide advance very explicit notice they are renewing and receive the clients consent, not just in a terms of agreement. This company just renews, and waits to see who holds them accountable and demands their money back, or takes them to civil court.
Reply from SITE1232025-09-05
Hello, Thank you for submitting a review. We would like to clarify the auto-renewal feature. This feature is designed to maintain your website's online presence, ensuring it remains accessible to both current users and potential customers. It also helps prevent your website from being taken offline, which could negatively impact its promotion and ranking with search engines. Please note that the auto-renewal feature is active by default unless you choose to disable it. You can disable this feature at any time through your website dashboard. While it remains active, the system will automatically work to keep your website online. Please contact our team at [email protected]. Our team will review your case and assist you. Best regards SITE1123 Team
Seamless integration to Google Workspace
Aiden really helped me seamlessly connect my Google workspace to my new domain. He was extremely patient with this Newbie
The agents were excellent
The agents were excellent , I appreciate the follow up and the emails , regarding my unfortunate circumstances.
The site is easy to use and there is…
The site is easy to use and there is always someone to help if you get stuck. They are very helpful and patient with their advice. When my business closed they were helpful and prompt in closing down my site as well. I will use them again.
Horrible domain provider
Horrible customer service, severe lag time to get a reply, the time on the reply messages change and are inaccurate. Sometimes they don't understand what you're saying, they type english but the communication is like swiss cheese, holes in the communication big time, understanding you and them. They won't give you a refund, if they do it's not the full amount. I changed domains companies, i told them to refund me anything they charged because i already transferred over my website, before the date on my account renewed, they are keeping over 125 dollars of my money for nothing. I WILL NEVER GO BACK TO THEM EVER AND I WILL NEVER REFER ANYONE TO USE THEM! THEY ARE ALSO MORE EXPENSIVE THAN SHOPIFY, that's disgusting.
Reply from SITE1232025-09-05
Hello, My name is Thomas, and I am the support manager for SITE123. Please note that our refund policy is clearly stated in our terms of use. We do not offer refunds for renewals; however, our team has taken your case into consideration and has decided to issue a refund, minus a cancellation fee, as outlined in our terms of use. With that said, I would like to offer my assistance by communicating your case to our team. Please contact me at [email protected] and provide the additional information required, and I will do my best to assist you. Best regards, Thomas SITE123 Team
🚨 Avoid this company at all costs 🚨
🚨 Avoid this company at all costs 🚨 My subscription was renewed after a year with no prior warning and no clear indication of the price. When I tried to cancel, they wanted to charge me a 30% cancellation fee (which I managed to push down to 10%). Weeks after cancelling, they still took over £200 from my account without telling me. They did eventually refund it but claimed it was my own fault! I cancelled my card after that — thankfully — because just a few days later they tried to take another £200. This behaviour feels completely fraudulent. I have reported them to the authorities for investigation. ⚠️ Highly recommend not using this company. *****UPDATE***** It is now several weeks later since the above incident(s) happened and they are still trying to take money from my account!! Just this morning 5th Sept 2025 SITE123 attempted to take another £201 from my bank account - despite the fact they tried this before and it was declined (as I cancelled my card) they are still trying to take money!! *****BEWARE**** ****UPDATE NO.2 - 5th Sept 2025**** This update is in reference to the reply I just received from *Thomas*. Forget about the Auto-renewal feature.... PLEASE EXPLAIN WHY AFTER SEVERAL WEEKS OF CANCELLING MY ACCOUNT WITH YOU - SITE 123 ARE STILL TRYING TO TAKE MONEY FROM MY BANK ACCOUNT WITHOUT ANY PRIOR WARNING OR APPROVAL FROM ME????? If I had not cancelled my bank card you would still be taking £201!!! This has NOTHING to do with Auto-renewal. This is your website trying to steal money from my account 6 weeks after cancellation!! PLEASE EXPLAIN THAT AND NOT ABOUT AUTO-RENEWAL!
Reply from SITE1232025-09-05
Hello Jon, Thank you for submitting your review. My name is Thomas, and I am the Support Manager for SITE123. I would like to clarify the auto-renewal feature. This feature is designed to maintain your website's online presence, ensuring it remains accessible to both current users and potential customers. It also helps prevent your website from being taken offline, which could negatively impact its promotion and ranking with search engines. Please note that the auto-renewal feature is active by default unless you choose to disable it. You can disable this feature at any time through your website dashboard. While it remains active, the system will automatically work to keep your website online. If you would like assistance with disabling the auto-renewal feature, please feel free to contact me at [email protected]. I will look into your case and do my best to assist you. Best regards, Thomas SITE123 Team
Be careful with this company
Be careful with this company. You cannot speak to anyone on the phone and if you have a real problem and they feel like they've given you a good enough answer they stop responding and block you. I have had this company for 2 to 3 years and yes you can get a beautiful website design however it hasn't been linked to the SEO and it really hasn't served me all that well. I have tried several times last year and some of the year before to uncouple my credit card, PayPal account with them so I could decide if I wanted to renew or not. I had reached out last year and was told it was taken care of, however unfortunately I cannot find that email. I am within my 14-day renewal. And I am not due to renew until the 24th or the 26th of August 2025, the company went in and charged me anyway early. I immediately reached out and told them I would like a refund that I am not renewing this year but I would like to keep my domain name and I'd be more than happy to pay for that. Rather than just giving me a refund for services I don't want from them this coming year they are choosing to keep my money and offered me a percentage of my money back. In my opinion that is theft, I have paid over the years and I am stating I don't want the service this coming year and I am paid up until the date of August 24th or 26th 2025. I've also asked them questions about keeping my domain name. They won't answer the questions about the domain name and they stopped responding to me and sent me a company policy around only being able to cancel when you first start the service with them. This makes no sense at all if I don't want to renew for the coming year I shouldn't be forced to and then have to sit back as they steal my money and base their theft on some outlandish policy. I would absolutely steer clear of them! It's not over for me I will try to reach out to their founder I'm going to reach out to the better Business bureau and I'm going to fight the payment with PayPal. It's unbelievable to me how a company can think they can just take your money and keep it! That would be akin to me telling a patient that cancels ahead of time I'm sorry you still have to pay for that appointment even though you canceled in plenty of time. I really wasn't up for a fight cuz I have more important things to do but I am not allowing them to steal from me! Please make sure you think long and hard before signing up with this company, very deceitful practices!
Reply from SITE1232025-08-19
Hello, Thank you for submitting your review. Please note that auto-renewal is a feature of our platform designed to maintain the availability of your website and domain, as well as to protect your current search engine ranking, which can be negatively affected by downtime. You can turn off the auto-renewal feature at any time; however, it will remain active until you choose to disable it. Please note that the renewal process takes place approximately 14 days before your website package or domain expiration date. This timing ensures that your website can be renewed while it is still online, thus avoiding any impact on its online presence. Additionally, it allows us to address any renewal issues while your site remains active. Regarding your refund request: According to our policy, we offer a refund within 14 days of your initial purchase, but this does not apply to renewals. If you choose to opt out of renewing your website, you must ensure that your services are set to disable auto-renewal before the renewal date. Once you turn off this feature, the renewal will not occur. While we typically do not offer refunds for renewals, we have reviewed your request and the specific circumstances of your case. And as a result, we have decided to offer you a refund, minus a cancellation fee. It's important to remember that when you registered with us, you agreed to our terms of use, which clearly outline both our non-refund policy for renewals and the cancellation fee. Regarding SEO, Please note that it is an ever-evolving field. As the website owner, you are responsible for regularly checking and updating your SEO settings. SITE123 provides the tools to manage and maintain these settings, but we cannot influence how you make changes to your website's SEO. With that said, our intention is always to assist our users to the best of our ability. Please feel free to contact us at [email protected] or reach out to our Billing department at [email protected]. We will review your case again and do everything we can to assist you. Best regards, SITE123 Team
Good service
Till now the seo agent has been attentive my comments and replying
User Friendly, Fully Equipped with Bells & Whistles For Those Who Want to SCALE!!!
Ultimate experience - built a highly representation of my health & wellness practice within 12 hours!!!
Sneaky tactics
Website builder was somewhat user friendly. However if you wish to cancel a subscription customer service ignored my request 3 times in a row trying to offer help to keep on going. Also if you cancel your subscription they automatically renew your payment for your domain name. I noticed the charges only 3 years after.
Reply from SITE1232025-08-14
Hello Bollen Thank you for submitting a review Please note that Auto-renewal is a feature meant to protect your ownership of the domain and your website's online presence. It is active unless you, as the domain and website owner, specifically decide to disable it, and it can be disabled at any point. Please contact our team at [email protected], and they will be happy to look into your case and assist you You can also contact our team at [email protected], we would be happy to assist you in any way possible. Best regards SITE123 Team
Best off
Best off! Easy, professional, a lot of contents
I love the fact that the technicians are always available.…
I love the fact that the technicians stick with you until the problem is solved. Thank you Carlos!
SITE123 #1 in Customer Service Support!
SITE123 went beyond the call of duty in creating the website of my dreams. "You don't know what you don't know," and its an intense process to communicate your needs in a timely, succinct manner. SITE123 listened and delivered!! I want to give a special shout out to - Nick, Peter, and Owen who supported me all the way to website completion.
Unauthorized charge for another year
Beware if you have active connection with PayPal Unauthorized charge for another year - we have still more than 200 days prepaid - customer service not responding
Reply from SITE1232025-08-10
Hello Peter Thank you for submitting a review Hello, Thank you for taking the time to review our platform and services. Please know that the auto-renewal system is a protective measure in order that your website is not taken down unexpectedly unless you expressly set it not to renew. Note that you can turn the auto-renewal off at any moment. Know that you can reach out to our billing team for assistance with this matter. You can email them at [email protected] Alternatively, you can also contact our team at [email protected] Our team will be happy to assist you and look into your case. Best Regards, SITE123 Team
Good website builder
Good website builder. Qualified and fast Support.
Their support is awesome
Their support is awesome, always there to answer your questions and help guide you. I don't know how many people are on their dev team, I would like to see issues be resolved sooner, especially when a behavior of a function is not working correctly. They do have a great platform for building websites with great design features that are unique to other platforms.
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