SITE123 free website builder shows you how to make a website using ready-made styles and layouts. Enter your content and 1,2,3 - it's up and running!
Written by the business, not verified by us.
Is SITE123 legit?
SITE123 (site123.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 25% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers consistently find the platform exceptionally easy to navigate, allowing them to build professional-looking websites quickly without needing any prior technical knowledge. People frequently mention that the support team is extremely helpful, patient, and quick to assist whenever problems arise during the setup process.
However, some customers also noted that customer support can occasionally be unresponsive, extremely slow to reply, or completely unhelpful when dealing with technical issues. Consumers additionally experienced frustrating challenges regarding subscription cancellations, unexpected charges, and rigid refund policies when the service failed to meet their specific business needs.
Auto-generated from all reviews of this business. For reference only.
What people say
G
Goda S · 1 review · Experienced 2026-02-07 ·
★★★★★
⚠️ CAUTION: Auto Renewal OFF - still charged
I disabled auto-renewal and did not intend to continue the service.
Despite this, my card was charged almost two weeks before the actual expiration date (as allowed in their Terms).
I contacted support immediately and did not use the renewed period at all.
Instead of checking how a renewal happened when I was confident auto-renewal was off, support kept lowering a “cancellation fee” (30% → 15% → 10%) and then closed the ticket without resolving the issue. Afterwards they asked me for feedback as if the matter was solved.
After researching, I saw other customers describing the same situation and saying they were also sure auto-renewal was disabled, while the company replied that it was enabled. That is very concerning.
Be cautious before choosing SITE123. If you believe renewal is off - charges may still happen before the expiration date!
Reply from SITE1232026-02-25
Hello,
Thank you for submitting a review.
Please note that we do not enable auto-renewal if the option has been disabled by the account owner.
To ensure the continuous operation of the website, auto-renewal is initiated approximately 14 days prior to the expiration date. This timeframe allows us to address any potential issues while the website is still online and to complete all necessary technical processes.
Auto-renewal must be disabled at least 14 days before the expiration date to prevent the renewal process from starting. It is the account owner's responsibility to disable the auto-renewal feature before the product renewal to avoid any complications.
If you need assistance, please contact our team at [email protected]. They would be happy to review your case and help you in accordance with our terms of use.
Best Regards
SITE123 Team
SITE123 used my credit card credentials fraudulently and then had the audacity to offer a partial return. My domain and site were up for renewal, and SITE123 didn't have my new credit card information. I authorized a renewal of my domain only. SITE123 used the new credit card number to renew the old website. The unauthorized use of my credit card information had to be dealt with as a fraudulent use through the credit card company.
Reply from SITE1232026-02-25
Hello,
Thank you for submitting a review.
Please note that the auto-renewal feature is designed to maintain your website's online presence. This process ensures the continuous operation of your website, making it accessible to current and future customers.
You can disable the auto-renewal feature at any time. If you decide to renew just one of your products, you will need to disable the auto-renewal option for the product you do not wish to renew. Since this is an automated process, renewal will be initiated for each product that has active auto-renewal.
If you have any questions or need assistance, please contact our team at [email protected], and we will be happy to review your case.
Best regards,
SITE123 Team
Starting a small business beware of company with their auto renew policy
Starting a small business, I signed up with site 123 initially it was easy and everything was fine. The downside is even though I knew it they have auto renew. I decided to get out of the business weeks before my date was up. I canceled all the renew on everything don’t domain the site everything went back a few days later double checked it then I find I was charged $16 and change even though it’s a small amount for the domain, I wrote to them tickets for customer service were generated. It took them quite a while to respond back and I can tell you the response back. I’ve never received such a strongly worded nasty email basically blaming it on me that I did not disable auto renew. Basically not in so many words, but basically saying tough and that I did not disable auto review. Beware of this company before signing up, giving your credit card and with the auto renew policy that they’re claiming goes weeks before the date to assure that the website and the domain stay up that they’re performing a courtesy so we don’t lose our domain and website well, you know what to the company . That’s nothing but deceiving practices with this auto renew.
Reply from SITE1232026-02-25
Hello,
Thank you for submitting your review.
We apologize if our previous response made you feel blamed—that was not our intention.
We want to clarify that it is the account owner's responsibility to ensure that auto-renewal is disabled for any product they do not wish to renew. Auto-renewal is designed to maintain your website's operation and availability online. It also helps prevent your domain from being deleted due to expiration. These measures are in place to ensure that your business remains accessible without the worry of renewal lapses.
That said, we do consider each case carefully and offer as much assistance as possible in accordance with our terms of use.
If you have any further questions or concerns, please reach out to our team at [email protected], and they will be happy to review your case.
Best Regards
SITE123 Team
Answer: Of course it must have been my mistake...
But I`ve lost my trust in site123 nethertheless. Unfortunate but thats how it stays.
+Good support
+Well made interface
-A little bit fiddely with the colorsettings
*Takes a little time getting to know all the different layouts prevented. They are quite good though.
- - Very bad was the intransparency on the UPGRADE counter. You really should tell people well vewable what happens, when their "free to use time" runs out.=> Either they pay or their Sites stay dismissed from the internet.
Reply from SITE1232026-02-25
Hello,
Thank you for submitting your review.
With our websites, you can use the FREE package for as long as you wish. Your website will remain online as long as you do not close it, and you can share the dedicated subdomain to allow users to access your site.
If you would like your website to have a dedicated, unique domain, you will need to upgrade to one of our premium packages, as the FREE package does not allow for a custom domain.
Not having a domain does not mean your website is offline; however, it may be harder to find, and search engines may not index it immediately or may take time to do so. The indexing process is entirely determined by different search engines and their protocols.
Should you need help with your website, our team would be happy to assist you, you can reachj out to them via chat and they will be able to guide you and advice on the required steps.
Best Regards
SITE123 Team
I use Site123 since 9 years now. I was never satisfied.... always bugs, problems, that are never solved. Always promisses, but no real action.
Reply from SITE1232026-02-25
Hello,
We are sorry to hear that you had a negative experience with our platform. We strive to continuously improve our products and services. While we try to minimize issues as much as possible, it is important to note that, like any other software, we cannot guarantee that problems will not arise.
We do our best to resolve such issues quickly; however, each issue comes with its own complexities that can affect resolution time.
We would be happy to learn more about the problems you encountered and assist you in resolving them. Please contact our team at [email protected], and we will gladly look into your case and address your concerns.
Best Regards
SITE123 Team
I bought a subscription for my small business e-shop and I cant put my bank accounts on the site o cant use iris payment and that's why i cancelled my subscription but no refund was given for the months that left approximately 1,5 year left. The customer service is horrible. I don't recommend for sure.
Reply from SITE1232026-02-25
Hello,
Thank you for submitting your review.
According to our terms of use, you can request a refund within the first 14 days of your initial purchase; we do not offer refunds after this period.
Our platform supports specific payment gateways that can be used to facilitate payments on your website. While we strive to add more payment options, we cannot provide every single payment option available in the market.
Your request to use Iris has been submitted to our team as a feature request, but we cannot guarantee that any specific request will be implemented. Our platform is provided as is, and detailed information about the various payment options we offer can be found in our support center, allowing you to review these options before purchasing your package.
If you need further assistance, please contact our team via chat, and we will be happy to review your case and assist you.
Best regards,
SITE123 Team
Awful service. Overcharged me. Horrible host. Recommend with or ionos
Reply from SITE1232026-02-25
Hello,
Thank you for submitting your review.
Your renewal was for your registered domain. Please note that a domain and a website package are two separate products, and they are renewed independently. The renewal dates may differ based on when each service expires.
When products are renewed, each one typically issues a separate invoice, which may give the impression that you are being charged multiple times. However, you were only charged for the products you purchased, and this aligns with the respective product prices.
It's important to note that the prices for each product remained unchanged, and you were not overcharged for your renewal.
Additionally, please be aware that there may be a difference between the initial purchase price and the renewal price. If you received a promotional discount during your initial purchase, the renewal will be billed at the full price, as the renewal does not carry the discount.
Best Regards
SITE123 Team
Fraudulently took money from my wife's credit card Should be minus stars but that wasn't an option
Did not send a renewal invitation but just took money from her credit card under an unauthorised auto renewal. Also, kept her credit card details without her permission after taking a payment 3 years ago.
Reply from SITE1232026-01-21
Thank you for taking the time to review our platform and services.
The auto-renewal system is a protective measure so that your website is not taken down unexpectedly unless you expressly set it not to renew.
Note that you can turn the auto-renewal off at any moment.
Know that you can reach out to our billing team for assistance with this matter. Please send an email to [email protected], and our team will be happy to review your case and assist you
**Update:**
Please note that we do not save or hold credit card information. Your payment is processed through a secure payment gateway, and we only receive a reusable token. Beyond the last four digits, your card information is not accessible to us and is not stored within our system.
We would like to emphasize that as long as your auto-renewal is active, the system will attempt to keep the website online as requested. You can turn off auto-renewal at any time, and it is the responsibility of the website owner to do so if they do not wish to continue renewing the website.
We are here to assist you, but so far, we have not yet received the requested email from you. Please contact our team so we can review your case further.
Best Regards,
SITE123 Team
Honestly site123 is one of the best website builder platform out there. Every part of their services is top notch 👌 ease to use, fast setup and their amazing customer service teams. Personally site123 gave me hope, they are lifesaver.
I looked at a range of web services for creating a website and I decided Site 123 was my best option. I created a good looking website in a few hours, all free of charge. The basic level of service provided is fine for me, but if I wanted a more complicated website with bells and whistles the subscription packages seem good value. The online support was very helpful when I was setting the website up. I’ve had a lot of compliments about the professional look of the website, made possible by the templates provided by Site 123.
I cancelled my website last year, but the auto renew button is automatically on so I was billed. It took me ages to get reimbursed and I cancelled my website.
But low and behold I've just been billed again.
A pack of thieves and I would avoid at all cost's
Reply from SITE1232026-01-06
Hello,
Thank you for submitting your review.
Please note that auto-renewal is a feature that you can disable at any time. It is the account owner's responsibility to ensure that this feature is turned off if they do not wish to renew their website. If the feature is not disabled, the system will continue with the renewal to maintain your online presence and availability for both current and future clients, as well as to uphold your current search engine ranking.
If you need assistance, please contact our team at [email protected], and they will be happy to help you.
Best regards,
The SITE123 Team
Big thanks to Mark for providing excellent service and great advice! He went above and beyond to help me and I really appreciate the time he took to ensure everything was just right. Highly recommend site123👍
I had it easy building a pretty good website but I wasn't able to build the back end where I can upload digital audits for my clients ....it's not interactive in that way .... otherwise I like almost everything else
Hello,
Thank you for submitting your review.
Our plans are available on an annual basis for the entire period. This structure allows you to operate your website without the worry of missed payments or unnecessary downtime, which can occur due to payment issues. Consistent website operation also positively impacts your overall search engine ranking, as it demonstrates reliability during the selected time period. Additionally, offering annual plans enables us to provide attractive and competitive pricing.
We invite you to reach out to our team again to inquire about any promotions that may be applicable to your initial purchase. Our team will be happy to explain our pricing structure further, discuss why we do not offer monthly plans, and help you find the best offer suited to your needs.
Best Regards
SITE123 Team
You may have noticed that Site123 is heavily advertised, which might lead you to believe it’s a trustworthy platform. However, that is not the case. I had a negative experience with a person named Pedro, who I think is involved with scammers on the site.
At first, Pedro appears personable and professional, but once he collects your payment, he hands you off to someone else, whom I found unhelpful and unprofessional. After that, Pedro shows little to no interest in your project. As of December 25, 2025, I still have an unfinished website with Pedro, despite my attempts to resolve the issue since July 7, 2025.
Reply from SITE1232025-12-28
Subject: Personalized Support from SITE123
Hello,
Thank you for taking the time to submit a review.
My name is Thomas, and I am the Support Manager at SITE123. I would like to personally address your case and provide you with assistance.
Please reach out to me at [email protected]. I will review your correspondence with our team and do everything I can to help.
Best regards,
Thomas
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