Excellent customer service and support
Excellent customer service and support, very quick to reply to questions and explain to a first time website builder
About SITE123
Data updated- Website
- site123.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 155 reviews
- Replies to negative
- 95% (54/57)
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About this business
SITE123 free website builder shows you how to make a website using ready-made styles and layouts. Enter your content and 1,2,3 - it's up and running!
Written by the business, not verified by us.Is SITE123 legit?
SITE123 (site123.com) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 25% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently find the platform exceptionally easy to navigate, allowing them to build professional-looking websites quickly without needing any prior technical knowledge. People frequently mention that the support team is extremely helpful, patient, and quick to assist whenever problems arise during the setup process. However, some customers also noted that customer support can occasionally be unresponsive, extremely slow to reply, or completely unhelpful when dealing with technical issues. Consumers additionally experienced frustrating challenges regarding subscription cancellations, unexpected charges, and rigid refund policies when the service failed to meet their specific business needs.
Auto-generated from all reviews of this business. For reference only.What people say
After Trustpilot and 123 asked for more details..still no reply?
28thDecember, update. Since putting my original review on Truspilot I have been actively in contact with Thomas at 123. Thomas has been endlessly helpful. Even replying on Christmas day and next week will also help me with something else. A first class response. Accolades to Thomas. 23rd December. Still.no reply from emailing them. Just a stock answer from Thomas. Is there a point to sending a futher email? Hmm? Might as well and let's see if Thomas sends a "stock" email again? nitially very helpful in setting up my website. Now they don't answer any requests for help at all. Very disappointed. Update 22nd Dec 2025: After contacting 123 again about my problem at the request of Trustpilot.... gues what? Still no reply from the 123 website? Hmmmm.
Reply from SITE1232025-12-21
Hello, Thank you for submitting your review. My name is Thomas, and I am the support manager at SITE123. I want to reassure you that we offer 24/7 support via chat and email. Our team is always available and happy to assist you with any questions or concerns. I would like to help with your issue. Please reach out to me at [email protected]. I will review your case and any conversations you’ve had with our support team, and I will do everything possible to assist you. Update 23rd Dec 2025 - Hello Eileen, This is Thomas- I offered my personal assistance and asked that you contact me at [email protected]. Since my offer, I have not received an email from you, and therefore, I could not look further into your case and assist you Please contact me, and I will do all that I can to help. update Dec 28th - Hello Eileen. Thank you for the kind words! I was happy to speak to you and assist you, and I will gladly assist you further. Best Regards, Thomas SITE123 Team
Benjamin was very helpful and patient.
Benjamin was very helpful and patient.. He ensured that everything was completed to my satisfaction. Thank you,
There are 2 main elements that set…
There are 2 main elements that set Site123 apart from any other website builder. One is the 24/7 support team. Because I work with a lot of small business owners and entrepreneurs who are not techy, having a support team there to help is a huge benefit. Whether it's me or my client asking for assistance, it makes a difference in trusting that their website will always be optimised. The second element is the pre-template website builder allows anyone to populate their website without over thinking or feeling over whelmed.
Tech team helped to get me up and…
Tech team helped to get me up and running very quickly! Love the ease of use of the platform. Still working on on a few details with email config but overall very satisfied!
The best App to build everything !!
The best App to build everything !!! The customer service is excellent. They really helped us to build Afriwallstreet.com
One star is a luxury for them
Stay away from this scam! With the web layouts they provide seems jump back to 10 years ago and besides that the features and tools they provide don't even work properly. When reporting the issues to their service the only alternative they are able to provide, is to charging you extra money to use their own web designers... NO WAY!!! I'm a computer engeneer working on software development and web design for many years. The reason why I chose 123site was to have a platform with a prebuilt structure to speed up my web works and concentrate time and resources to other more productive activities. Terrible mistake! I'll end up to build a web site by myself and devote the required time. DON'T WASTE YOUR MONEY AND TIME ON THIS SCAM. Hire a local web designer which can listen to your needs and gives tips. Leave this rubbish to the trash bin.
Reply from SITE1232025-12-14
Hello, Thank you for your review. Our platform provides the option to create a professional website without the need for coding. Our layouts and templates align with current web development trends, and we offer tools to operate a website for both simple and complex operations. We are always eager to hear from our users who may need specific features and tools, and we aim to add these based on our careful consideration and decision. We also offer 24/7 support to help you with any desired changes, adding functionalities, or reporting any bugs you may encounter. As with any platform, we cannot guarantee a bug-free experience, but once we are aware of an issue, we do everything possible to address it as quickly as possible. Regarding tools that are not available in your current package, we offer five tiers of packages designed to meet different user needs. Each package provides various management and design tools, allowing you to select the one that best suits you without paying for unnecessary features. The higher-tier package you purchase, the more tools you will have. Additionally, we offer design packages that enable you to send us your website requirements. Our dedicated team of designers and builders can create the website for you. That said, you can always build the website yourself and receive assistance from our support team throughout the process. We offer these options to help you get your website up and running sooner rather than later. If you have a specific issue, we invite you to email our team at [email protected], provide us with information about it, and we will be happy to assist you. Best Regards SITE123 Team
Few people who help you
The only professional agent is Albert. The others are all incompetent and don't respond for hours.
Reply from SITE1232025-12-01
Hello Thank you for the review Your conversations were replied to by our team, but you insisted on receiving assistance from a specific agent who is no longer available. Our team is more than capable of assisting you and will be happy to do so. Best Regards SITE123 Team
Not a free site
Not a free site. Costs several hundred pounds a year with no promotion or support. endless emails from multiple staff asking you to pay to renew when you already have. Will not renew next year.
Reply from SITE1232025-11-27
Hello, Thank you for your review Our platform offers a FREE package that allows you to create a professional website. However, if you are interested in more advanced features and management tools, or if your business requires more from your website, you may want to consider purchasing one of our premium packages. Please be aware that when our agents contact you regarding renewal, it is typically to ensure you are informed about the upcoming renewal and to assist you with the process. If you would prefer not to receive these communications, please reach out to our team or send us an email at [email protected], and we will remove you from our mailing list. Should you need assistance, our support team is available 24/7. Best regards SITE123 Team
Beware of auto-renewal scam
In 2023 I signed up for 1 year website and domain subscription. I didn’t like the website so I canceled after 1 year. They scammed me and told me I hadn’t turned off auto renewal. Stupidly I trusted them and thought it was my mistake so I didn’t dispute the charge. But I had Oscar from their leadership team confirm to me (I have screenshots) that my auto renewal was off for my entire account. I also received emails confirming that auto renewal was off and that my subscriptions would expire at the end of November 2025. Then last night I got 2 emails thanking me for renewing and an invoice for 2 more years!!! I didn’t renew AND I made sure I wasn’t set up to auto renew! I’ve been talking with their support for 15 hours and they are trying to tell me it’s too late. I will update if they refund me but considering this is the SECOND time I’ve been scammed by them I need to post. I’ve paid over $900 to this company over 2 years! You think they would appreciate that and treat me fairly. Update: they refunded me after I posted this review. If they scam you, they will tell you that it can’t be refunded no matter what. Then after your post an honest review they refund it immediately. My advice if they try scam you: 1) take screenshots of your chat messages with support 2) tell support you are going to dispute the charge 3) post a review about the experience After this, they should refund you.
Reply from SITE1232025-11-19
Hello, Thank you for your review. Our team has thoroughly examined your case. The renewal that occurred on November 19th was for your domain and was performed manually; it was not initiated through the auto-renewal process. Please note that the auto-renewal feature is currently disabled for your account. When auto-renewal is disabled, we send an email notification regarding the expiration of your product, which includes an option to renew by clicking the “Renew Now” link within the email. Our records indicate that the renewal transaction you completed was done through this email option. We also want to clarify that once auto-renewal is disabled, we do not reactivate it. If the account owner wishes to enable this feature again, it can be done manually from their dashboard. After reviewing your case, we want to emphasize that we have no interest in forcing our service. Therefore, we have decided to issue a refund for your transaction. If you need any further clarification or assistance regarding this matter, please feel free to reach out. Best regards, The SITE123 Team
Yes, Recommend
At the very beginning I did choose the wrongly website style wondering that getting the correct guidance I will ending with the exact website platform planned before but that never happens, obviously after paying for what I get my only option was to make it work, then they help me step by step and actually they do anytime that I ask for specific issues to get help, I can honestly say, Recommend.
This is an awful company
This is an awful company! I was using site123 for about 6 months and their customer service was horrible and I wasn't pleased with the product. I felt like all they wanted me to do was hire someone to build my site and offered no customer service what so ever. I moved my whole domain to a different company and was satisfied with that. Now I was charged $588 for a site I canceled over a year ago and they refuse to issue a refund! They are a horrible company and I have turned them in for fraud. Go somewhere else for your web service! I canceled over a year ago why would I wan't auto renew? There was no email telling me this was going to renew you just billed me, absolutely scandalous.
Reply from SITE1232025-11-16
Hello, Thank you for your review. First, it’s important to clarify that SITE123 is a website-building platform, and you are responsible for all aspects of setting up your website. While we provide templates, it is up to you to add the various pages and tools that suit your needs. Our support team is available to guide and assist you throughout the process. You may choose to hire someone to help, or you can follow the instructions from our support team. However, unless you have purchased a design package, we do not make changes to your website on your behalf. Our platform, like many others, includes an auto-renewal feature. This feature is designed to ensure your website remains accessible online for both current and potential clients. It also helps to prevent any negative impacts on your website’s search engine ranking due to unintended takedowns. You can disable the auto-renewal feature at any time through your account settings, and it is the account owner's responsibility to do so if they do not wish to renew their website. If you need further assistance, please contact our team at [email protected] or at [email protected]. We are here to help! Best Regards SITE123 Team
I wanted to make my own website and...
I wanted to make my own website and SITE123 helped me very much! It's a simple set-up that doesn't need someone to have a scholarship for coding. I've tried lots of 'website makers' but SITE123 stands out as the best. I've had my website for a few months now and it still works great. The main issue is the prices. To get the plan I want, I need to pay $30/mo. I'd prefer not to spend that much on just a website. I've stuck with the free plan and it's still a great website maker, even though some tools I'd like aren't available with the basic plan.
The live chat is broken and support…
The live chat is broken and support can't solve basic issues like domain transfer. They used to be good, but now it's impossible to get real help.
Reply from SITE1232025-11-13
Hello Thank you for submitting a review. Please note that the Domain transfer is not a basic issue, and not something that can be resolved via Support. Domain transfer is an external process to SITE123, which involves your current domain registrar and the domain registrar requesting the transfer. It also requires your approval of the transfer via an email that is sent to you by the domain registrar. If the transfer is not approved by you or your current domain registrar, it will fail, and the domain will remain with your current domain registrar until a transfer request is resubmitted and approved. Our support team has always referred such issues to our Domain team to request either checking the status of the transfer or resubmitting the request. You can reach out to our domain department at [email protected] You can also reach out to our team at [email protected], and we will do all we can to assist you. Best regards SITE123 Team
A great site to get a domain and start…
A great site to get a domain and start up a website of your own and help you along the way if you need it.
Bad customer service and only offer…
Bad customer service and only offer live chat, so frustrating
Reply from SITE1232025-11-05
Hello, Thank you for submitting a review. My name is Thomas, and I am the support manager for SITE123. We provide our service and support exclusively through chat and email, which allows us to offer more efficient service and operate 24/7. If you have a specific issue that you need assistance with, please contact me at [email protected]. I will personally look into it and assist you. Best regards Thomas SITE123 Team
I am trying to chat with support but I…
I am trying to chat with support but I can write text but there is no send button. How can I communicate. What a joke. I want my money back.
Reply from SITE1232025-11-03
Hello Thank you for submitting a review Not being able to send a message to our support team is usually a localized issue with the device you are currently using or with your browser settings. You can also communicate with our team via email at [email protected] Also, you can contact us at [email protected]. Please send us an email, and we will be happy to assist you Best Regards SITE123 Team.
Domain transfer is taking over five…
Domain transfer is taking over five weeks currently and support staff replies quickly but has no solution. Canceling the subscription and getting a refund seems no option.
Reply from SITE1232025-10-22
Hello, Thank you for reaching out to us. We want to clarify that transferring a domain involves a process between your current domain registrar and the registrar we partner with. As the domain owner, you will need to confirm the transfer by responding to an email that will be sent to you. If you do not confirm the transfer request, it will be canceled, and your domain will remain with the current registrar. From our side, we submit the transfer request to our partner registrar. After that, we must wait for both you and your current registrar to confirm the transfer. If the transfer has not been completed, it indicates that either you or your current registrar has not confirmed it. For further assistance, please contact us at [email protected] or [email protected]. We will check with our domain registrar and do our best to assist you. Best Regards SITE123 Team
Ive done multiple sites with site123
Ive done multiple sites with site123 - they used to be decent but over time the quality of support has gotten really really poor ( I recently fell on a "Sandra" and she was completely unable to help me and unresponsive). You're better off going to these Go-Daddys or other site builders..
Reply from SITE1232025-09-28
Hello My name is Thomas, and I am the support manager for SITE123 I'm sorry if you had a negative experience with our team, and I would like to offer my assistance. Please contact me at [email protected], provide me with more information, and I will look into your case. Best regards Thomas SITE123 Team.
Site123 should be ashamed of themselves…
Site123 should be ashamed of themselves i have been a paying customer for 4 years with a website and 2 email accounts... Then out of the blue my email storage was full up, i contacted support for 4 weeks every day only to be told we are looking into it.. Then my emails went down for 48 hours costing me thousands of pounds in lost business. Again same old story we are looking in to the issues and for 4 weeks.... In that time i had to pay for another year to keep my two email addresses...... 14 days cooling off period thats a joke 4 weeks and still not solved... I have now took my 2 email addresses somewhere yes and moving my website from these cowboys... No phone support no customer service avoid at all costs....-10 review.
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