Technician was very pleasant
Technician was very pleasant, patient and knowledgeable. He reviewed the procedures with me
About Slomin's Inc.
Data updated- Website
- slomins.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 0% (0/20)
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About this business
Founded in 1923, Slomin’s is a leading provider of home security systems, home automation, and heating oil delivery services. We are a family-owned and operated company that prides itself on customer satisfaction and dedication to excellence. The Slomin’s Shield system combines customized security and automation solutions for homes and businesses. With a single wireless touchscreen control panel, customers can secure their homes and businesses and remotely control lights, thermostats, door locks, appliances, and more. We also offer a complete line of video surveillance products, including outdoor low-light cameras, pan-tilt-zoom (PTZ) cameras, and standard indoor cameras. Our in-house central monitoring station is staffed by our employees 24/7/365 to give customers complete peace of mind.The MySlomin’s app for iOS and Android provides a robust, easy-to-use system for remotely controlling the Slomin’s Shield system. Not only can users remotely turn on and off lights, lock and unlock doors, and change the temperature, but they can also set up scenes in which devices work together automatically. Slomin’s also offers heating oil delivery, oil burner installation and repair, and gas and AC maintenance and repair in the Northeast.
Written by the business, not verified by us.Is Slomin's Inc. legit?
Slomin's Inc. (slomins.com) has a 4.5 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Utilities and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many loyal clients frequently praise the staff and technicians for being extremely professional, kind, and exceptionally knowledgeable during all home system installations. Local consumers also deeply appreciate the smooth and efficient user experience, noting that representatives clearly explain how equipment works and always leave spaces tidy. However, some customers also noted frustrating issues regarding scheduling delays, unexpected appointment reschedules, and long wait times for necessary service visits. Several reviewers additionally mentioned difficulties communicating with support teams, pointing out that administrative responses could sometimes be very slow and unhelpful overall.
Auto-generated from all reviews of this business. For reference only.What people say
Delivery and set up went very well
Delivery and set up went very well. Technician was very helpful and was receptive to our goals with the installation.
The tech was amazing very polite…
The tech was amazing very polite courteous and knowledgeable we had issues on connecting to the WiFi and he was so diligent on finding a solution
The technician was prompt...
The technician was prompt and courteous. He was very knowledgeable about the system and how things worked.
installer was excellent
Sal, the field technician, was a professional and very thorough
The field technician, Sal, was very professional and very knowledgeable.
Professional
Professional, knowledgeable employee. Setup our water alarm and checked system to make sure all was updated and working.
The technician was great
The technician was great. He was reliable and upfront. There was a disconnect between the sales group, customer service and the technician which caused unnecessary delays.
Great Experience!
From the initial phone call, information and follow up to update my service was great! I received a call before the technician arrived as well. He was timely, efficient and professional.
James was extremely informative and…
James was extremely informative and helpful. Problem was resolved quickly.
Excellent
Couldn’t be happier with the job done by Jim and his associate,
Professional
Professional, proficient, customer & consumer friendly!
Excellent customer service and technical support
Excellent customer service and response. Our technician was knowledgeable and personable, and took time to help us with some unique issues.
Disappointed in customer service
Setting up the appointment was easy, and updates were frequent and easy to follow. When I set up the appointment, I forgot that I had three fire alarms, and I only told them that I had two. When I called and tried to get the third alarm, I was told that I had to pay $120 for it. The operator that I spoke with would not let me speak to a manager about this situation. I do not understand why I need to pay for a third alarm when I already had three and this was to be part of an update. They claimed that the contract only stated two, thus the charge. I have been a customer for 26 years, and even though I made a mistake on the original order, I think that the loyalty I have shown would allow a little leniency for the third alarm. In addition, the operator I spoke to said a manager would be calling me back within 24 hours, and that has not happened yet. I am disappointed in the customer service.
very intelagent service manager that…
very intelagent service manager that fixed alarm
Service Call
Service Tech that came out was professional and knowledgable. Installed a sensor which was quick and easy for him.
The service technician was very helpful he took the time to explain and walk me through the new system
The service technician was very helpful he took the time to walk me through everything about the new system
We have been with slomins for over 35…
We have been with slomins for over 35 years,we know that you have a great company.
Tech was knowledgeable.
Technician showed up early
Technician showed up early. Very professional and nice. Explained what he was doing and tested my system.
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