Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Written by the business, not verified by us.Sun Valley Saunas (sunvalleysaunas.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and professional packaging, noting that their orders arrive safely and right on schedule. Consumers also appreciate the outstanding product quality, mentioning that the saunas are exceptionally well built, very beautiful, and surprisingly simple to set up at home. However, some customers also noted that shipping times were occasionally longer than promised or experienced unexpected delivery delays. A few reviewers additionally mentioned minor drawbacks regarding assembly difficulties or small functional issues with built-in components like the stereo systems. Some people also found that the heating process took longer than expected before reaching the desired temperature.
Auto-generated from all reviews of this business. For reference only.I researched. The sign is for several months and I kept coming back to this one. I truly love the three men LED sauna it is so relaxing. It’s very well built very easy to put together and everything is wonderful about it.
We were unsure of exactly what we needed and the size. The owner actually came over to inspect and offer solutions. Since this install was for a condo complex there were many factors to consider -- commercial rated, etc. We couldn't be happier with the unit and hopefully it will last as long as the last one--50 years.
Thanks Kate!
Sun Valley Saunas has always provided me with great customer service. When you call you talk to a real person and a real person responds to email. The saunas are great but what is really important is the people behind them!
Thank you so much Judson!!
The entire process from ordering to delivery was a quick and smooth process. Wes from Sun Valley Saunas was excellent with customer service. The assembly was also easy, taking my husband about 40 minutes! Highly recommend ordering from Sun Valley Saunas!
The unit did not go together upon the first three assemblies. Not happy the statement that it was assembled before shipment. I find that hard to believe. So had to contact company after my evaluation and conferred with person on phone. They did send a solution which was exact as my deduction. Have not tried to assemble again. Wore out. I would not ever buy from company again. Miserable experience. FYI instructions are horrible not enough detail or even the possible solution for the issues with my sauna. Best of luck. If the solution does not work not sure what I will do.
Hi there - I don't totally understand the issues you're describing, but I gave you a call and left a voicemail to get a better understanding as to why the sauna wasn't going together correctly. You are more than welcome to return your sauna and receive a 110% return on your money. The last thing I want is for someone to be stuck with a sauna they aren't happy with. Please give me a call back and we can figure out a solution one way or another. FYI - We don't have any phone calls, emails or chats from the phone number you used for this order thus far. Who did you call for help with this?
Wes was great to consult with on the right sauna for me to purchase. He provided unbiased opinions and told me what it was work spending money on, and where not to! Having a 10 year warranty and a live, responsive person to talk to should I need it, is awesome! Sun Valley Saunas is awesome to deal with. Highly recommend them.
Thanks Scott!!
Love this it’s great now would recommend it
Thanks, Marty - if there's anything else you need please don't hesitate to reach out. - Wes
After doing a lot of research and watching a lot of videos, I decided to purchase this three person, hemlock wood, full spectrum, low EMF sauna. Two people fit comfortably, three would be a bit tight. I’m 5’ 9” and I can stand up inside. There’s enough room to put your feet up across the bench or sit comfortably with plenty of leg room and listen to a playlist. I’m very sensitive to smell. This sauna has a very light, barely noticeable wood scent. I’d suggest to leave the door open after each session. My sauna is in a finished basement that is about 63° year round. It takes about 45 minutes to reach 140°. Although, it’s warm enough after 30. There are no cold spots. Absolutely love this sauna and highly recommend. Sun Valley suggested the full spectrum since my basement is on the cooler side. So happy I did! It took two people about an hour to bring it from the garage to the basement, put it together and clean everything up. Fairly simple. I highly recommend this sauna and the people at Sun Valley were so patient and helpful. Delivery was fast and easy.
Thanks so much Barbara! So happy to hear you're loving the sauna!
Great customer service. Delivery was right on schedule and accommodating to tough weather circumstances. Setup was easier than anticipated. Did it sole in about an hour and a half. Unit works like a charm. 5 stars all around!
Thanks Steven!
We put it up quicker than it took to carry it in. It’s our new nightly ritual. Great investment!!
Awesome Richard!
I was skeptical to buy something at this dollar value- sight unseen. Not to mention shipping it across country. After more review and shopping other companies, I went for it. Sauna arrived in perfect shape and packaged professionally. This sauna is WELL built and is everything I wanted. performs great too!!
Thanks so much Brian! Great to hear you're loving your sauna!
SVS helped me select the best model for our needs, processed my order quickly and shipped the unit to me in NJ (during a snow storm) without a problem.
Thanks Jay!!
Easy to install, easy to use and good quality!
Thanks so much Joe!
My purchase was hassle-free and I was able to use my FSA funds effortlessly. My stones arrived very quickly, too!
Thanks so much!
Smooth experience, they managed the time expectation of receiving the unit. They were very informed on applying HSA funds and the TrueMed process was easy. They were very helpful in completing the purchase and reassuring the quality of the unit. Thank you!
I purchased the Harvia Vega Compact 1.9 KW stove from Sun Valley Saunas. I thought Harvia was a good brand and known to be dependable. But this stove would not heat the sauna above 130F. The sensors needed to be adjusted to get this stove to work properly. While I believe this stove has some design flaws, Wes did his best to ensure I got it up and running and followed up to make sure I was happy with the stove.
Frederic - all sauna heaters use temp sensors and where that temp sensor is placed in your sauna will dramatically impact how the heater operates. This is not specific to the Harvia Vega. We have tech support to help with these issues and as far as I am aware you have not reached out to us to help with any troubleshooting. I am more than happy to have tech support call you to get your sauna working properly - or I can send tech support or an electrician to you to get it working properly. Alternatively, if you aren't happy with the heater you can return it for a full refund. I called you and left a voicemail to discuss the issue. Please call me back if you're interested in working this out. - Wes
Very happy with the Sauna but customer service needed some help. Poor communication on shipping thru the SHOP App. UPDATE: After visiting with Wes from the company who reached out to me after my initial review I changed my 3 stars to 5 because it happened to be over the holidays and shipping had a slight delay. I would suggest when purchasing a SAUNA from them reach out and speak with him or a customer service agent that can verbally tell you when you should expect it to show up. Do not use the SHOP App to track. My problem was with the APP and not the actual store. After a short holiday delay in shipping, i did receive the Sauna and after a few weeks of using it every night I am extremely happy.
Hey Ron - sorry if we didn't do our best communicating with you. We don't use the SHOP App for shipping updates, but freight shipping tracking isn't the greatest. I would love to talk with you to learn about the poor experience you had with our sales team over the phone and am happy to give you a partial refund for the poor service. - Wes, Owner, Sun Valley Saunas
I really appreciated customer service’s quick response and action. The sauna is amazing. I use it everyday. I sleep great and I feel incredible.
initial sales call was great but had some follow up issues that were not answered nor did they ever call back to discuss after they said they would.
Hey Mike - I sincerely apologize for taking so long to get back to you. It does look like Belle replied and answered your question. But, again, sorry for taking so long. I’m happy to jump on the phone with you if you still have questions.
Great company, good communication and got us our stove quickly and then stones a week or two later within a couple of days. Thank you!
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