We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 10 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow. Accomplish more with Thumbtack.
Written by the business, not verified by us.
Is Thumbtack legit?
Thumbtack (thumbtack.com) has a 1.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently complain about expensive lead pricing and continually getting charged for unresponsive or fake clients who never reply. Customer support is often described as completely unhelpful, making it extremely difficult to resolve billing disputes or reach anyone.
Some reviewers were happy with the professional and efficient service provided by skilled contractors who arrived right on time. People also appreciated timely job completion, neat workspaces, and very polite communication throughout the entire project duration. A few users mentioned good experiences finding reliable help for simple home repairs and painting tasks around the house.
Auto-generated from all reviews of this business. For reference only.
This app use to be good back in 2013-17 then they change everything into taking business owners for their money for high prices leads and forced lead buys majority scam leads with almost no reward of getting any jobs. Your better off not using thumbtack. They always find a way not to give you a refund for a bad lead
Reply from Thumbtack2026-08-19
We know how important return on investment is for your business, and we're sorry to hear about your experience with lead charges. We strive to send pros high-quality customer connections matching set targeting criteria. To review our refund guidelines or request a lead review, please visit https://help.thumbtack.com/article/refund-policy. You can also reach our team at (866) 501-5809 so we can help optimize your budget settings to improve your ROI.
Horrible experience. Somehow my service area was expanded by them overnight, not for just my area but the next state over. Just a cash grab on their part. They send the leads to multiple competitors and charge $20 for a lead they send to 4 competitors for a job you're lucky to get $100-150 for. Complete scam.
Reply from Thumbtack2026-08-19
We understand your frustration regarding these lead charges and service area expansion. This definitely does not sound right, as we want to make sure you receive leads that strictly align with the targeting preferences you selected. Please contact our support team at (866) 501-5809 so we can review your account settings and process refunds for any applicable leads. We appreciate your hard work as a pro and want to assist you.
They will basically steal your money. Leads are expensive and you pay for them when you dont hear back from clients and even if the job is canceled. Good luck getting a refund for anything.
Reply from Thumbtack2026-08-14
We take concerns about lead costs and canceled projects seriously. Charges cover the initial connection based on your targeting settings, but we issue refunds in accordance with our established criteria. If a lead did not meet our guidelines, please call us at (866) 501-5809 so we can review the charges with you. You can view what qualifies for a refund here: https://help.thumbtack.com/article/refund-policy#what-qualifies-for-a-refund
This is a very bad organization for the real pro contractors. They will make every effort you to sign up their direct leads. They will send you ton's of useless leads but they will not refund you even if all conditions are met. If you are a professional contractor stay away from these people
Reply from Thumbtack2026-08-14
We hear your concerns regarding lead costs and canceled projects. Charges occur for leads in alignment with the targeting preferences selected in your profile, but we issue refunds in accordance with our established criteria. Please call us at (866) 501-5809 so we can review your account directly. You can view what qualifies for a refund here: https://help.thumbtack.com/article/refund-policy#what-qualifies-for-a-refund
I’ve been using Thumbtack for a while, and unfortunately the quality of the leads has gotten much worse. Lately I’m paying for leads where clients never respond at all, even when I reply within minutes. Many of these leads are also sent to several professionals at the same time, so you can easily spend a lot of money without ever getting a real conversation with the customer.
It used to be a useful platform for my business, but now it feels like I’m mostly paying for dead or low-quality leads. The refund system doesn’t make it much better either. I really hope Thumbtack changes how they charge professionals and improves the quality of their leads.
Reply from Thumbtack2026-08-14
We appreciate your long-time partnership as a pro on our platform. We understand how frustrating unresponsive customer connections can be. We recently updated our refund policy based on feedback from pros like you, and unresponsive leads may now qualify for a refund. If you believe your lead qualifies, we encourage you to submit a request here: https://help.thumbtack.com/article/how-to-request-a-refund. We are committed to helping your business succeed.
Do not use their services. They will scam you out of your money. You will receive requests for service that you are not qualified for and then they will charge you whether you want it or not, and won't refund you, but give you a credit for their services. It's a scam
Reply from Thumbtack2026-08-14
We understand your concern regarding job requests and charges. Our system charges for leads based directly on the targeting preferences set in your profile. Narrowing these preferences helps ensure you only receive opportunities aligned with your work. For any specific charges you believe were made in error, please submit a request at https://help.thumbtack.com/article/how-to-request-a-refund or call us at (866) 501-5809 so we can assist.
Beware and protect yourself, cause Thumbtack wont.
Worked off this platform for a few years, did about 150 jobs. Just know they dont care about nor do they defend the gig workers. all they care about is money and that means taking customers side no matter what. i have several customers not pay and each time they sent me letters sayong they could not get it in. But soon as a customer files complaint on me they deactivate my account. the lead prices are crazy also. $100 to give a $75 quote to a customer who aint even ready to get work done. just be careful, i dont see this app lasting long.
Reply from Thumbtack2026-08-14
Thumbtack is a neutral third party connecting local pros with customers based on the targeting preferences selected for their profile. While we don't have the authority to pursue outstanding payments on a pro's behalf, we always work to mediate and help find a fair resolution between parties. Please note that account actions are never made lightly and strictly adhere to our Terms of Use: https://help.thumbtack.com/article/terms-of-use.
We went through Thumbtack (through Lowes) because it was convenient. We had to cancel our first appointment because of a scheduling conflict on our end...
The Pro we were reassigned with never showed. When I signed into the app, his account had gone gray, and when I called the company, they told me there was a problem with his account. They asked if I wanted someone else, I obviously said YES.
It took another week to schedule someone. The Pro showed, examined the job, and said he was not equipped to complete it, but that he would have someone call within the hour to confirm a better date and time where he could finish with the right tools. No one called.
I reached out a few hours later. Thumbtack explained to me that the Pro was not answering, but also said they would reschedule for a date the following week.
We are now a month in. Date arrives... and no one has contacted me, or sent an email, or updated through the mobile app. The two stars reflects only the professional demeanor of the representatives, who were kind and offered sympathy.
This was a massive waste of time and a pretty big headache since the job involved plumbing that was interrupted the whole time we waited.
Reply from Thumbtack2026-08-14
Thank you for sharing this feedback with us. We are truly sorry for the repeated scheduling delays, communication breakdowns, and frustration this caused during your plumbing project. You deserved a seamless experience, and we deeply regret that we fell short. While we are glad our team showed kindness, we know your time is valuable and appreciate you bringing these details to our attention so we can work to improve.
Thumbtack does not qualify their pros . Cannot tell you if a company is legitimate or not until you accept the job . May be too late . Like in my case , TopRail Fence never finished my backyard fence . What they did finish it’s damaged and they took off with $5500 of my senior retirement money . Top Rail could care less !!!And neither does Thumtack .
Reply from Thumbtack2026-08-14
We are deeply sorry to hear about the trouble with your backyard fence installation. To clarify, pros must pass a criminal background check to advertise services on Thumbtack. Important credentials can be found on a pro's profile, though we always recommend verifying licensing and insurance before hiring. We want to help resolve this. Please file a report with our Trust & Safety team so we can investigate: https://help.thumbtack.com/report-a-concern
I wish i had seen these reviews prior to contracting someone to assemble a simple bed and removing one piece of furniture. As i believe there must be someone honest in this platform, it seems these are foreign workers, illegals, no experience whatsoever on what they are doing, no language skills. Then, like many other reviewers, my best started to fall apart ( he forgot parts, assembly instructions and parts right in front of him) found all kinds of excuses not to dispose the mattress. Thumbtack needs to take account for the people they allow in their platform. I will never ever again hire anyone from this place. Bunch of people trying to make a few bucks but have no clue what they are doing. I lost my money, and still have to find someone to fix the bed and dispose the mattress ( oh and, because im a very generous person, i even gave this guy more than what he was asking, out of ny good heart, then after paid and assuming he assembled the bed correctly, he started to come up with excuses not to dispose the mattress) absolutely horrible!
Reply from Thumbtack2026-08-14
We are deeply sorry to hear about your frustrating experience with your bed assembly and furniture removal. We hold the pros on our platform to high standards, and it is disappointing when a project falls short of expectations. While pros operate independently, we want to help address project concerns. Please submit an official report to our Trust & Safety team at https://help.thumbtack.com/report-a-concern so our team can review this and help determine a path forward.
They charging my debit card like a scam. Bad company
Reply from Thumbtack2026-08-14
We are truly sorry to hear about your frustration regarding these debit card charges. Maintaining a fair, transparent marketplace for everyone is a top priority for us, and we take payment concerns very seriously. We want to look into your account and help get this resolved for you right away. Please call our support team directly at (866) 501-5809 so we can investigate these charges and provide direct assistance.
We are truly sorry to hear that your experience fell short of expectations. Connecting our community with reliable local pros is incredibly important to us, and we take all concerns very seriously. We want to investigate what went wrong and assist you directly. Please contact our support team at (866) 501-5809 to share more about your experience.
They platform scammers, beware. Paid for a job that never got finished, the company double charged and did damage to the property. Had to pay another guy to come fix what the contractor broke. Thumbtack refused to refund or even give the transcripts of the guy giving us the run around on the phone (so we can press charges). AZ plumbing company in Nashville was the company. Never using thumbtack again and I advise anyone looking into using it in the future to look for more reputable business elsewhere.
Reply from Thumbtack2026-08-14
We are deeply sorry to hear about the unfinished plumbing repair and property damage. We take these situations very seriously. To assist with your situation, please know that we can disclose any of the pro's public information upon request. Simply reach out directly to the specialist you were working with on your case to request these details. We remain committed to helping our customers navigate these difficult project concerns within our established scope.
Thumbtack used to be great! As a professional who's been on it for over 10 years and Platinum status every year. I can assure you the platform is no longer any good. A few years back they switched up how things are being done giving out customers phone numbers to professionals leaving only the sharks and not the good companies to get the job. I still currently have the highest reviews and the most reviews in my entire state. The amount the leads have gone up in price and the poor policies on licensing background check and insurance are a joke! Something to add to lead pricing is you can no longer pick your price you have a little slider bar from min to Max not allowing you to decide the actual minimum. In many cases the minimum is the amount of profit I would typically make from the job not to mention you'd have to get 100% of the leads to what, work for free?
From the customer side you're no longer getting the best professional, you're getting the most tactful salesperson, the most desperate contractor.
Refund? Ha good luck. I've gotten dozens of junk leads not even close to being in the correct industry and not gotten a refund.
Reply from Thumbtack2026-08-11
We hear you, and we really appreciate you taking the time to share such detailed feedback after ten years with us. Building a business takes serious dedication, so hearing that our current lead settings and pricing tools feel out of touch with your work is tough to read.
We want to make sure your feedback about lead customization and refund policies reaches the right hands, and we would welcome the chance to look directly into those recent charges with you.
Please reach out directly to our support team at (866) 501-5809 so we can review your account details and help work through these concerns with you.
I've been using thumbtack as a professional for the past 4 years. Whilst it was ok in the beginning, now it just feels like a cash grab. Poor leads, mismatched expectations, high lead costs, ridiculous refund policy.
Not recommended.
Reply from Thumbtack2026-08-07
We really appreciate you taking the time to share your perspective after four years on the platform. Hearing about your frustration with lead quality, costs, and policy settings is tough, especially since we want Thumbtack to be a reliable partner in growing your business!
Your feedback about how leads and refunds are handled is super important to us. Please give our Support team a call at (866) 501-5809 so we can work through these concerns with you.
Called several days wanting to set a date for a very easy project… hang 3 curtain rods . Ten minutes before expected arrival… texted asking if we could move the time back 2 hours. Terrible. Terrible.
Reply from Thumbtack2026-08-06
We're sorry to read that this recent experience was so disappointing. If you're up for it, please give our Support team a call at (866) 501-5809.
We'd love to gather more details and see how we can turn this experience around for you.
They are thieves they even split their platform into multiple ones so it’s harder for people to leave them. Bad reviews do not do business with them. They wasted thousands of my money until I realize they are not worth it.
Reply from Thumbtack2026-08-04
Hearing about experiences like this is tough, and we understand how frustrating it is when lead costs add up without yielding the results you expect for your business. We take billing and account setup concerns seriously, and we want to review your account details closely with you to make sure your lead preferences are set up to match your goals.
Connect with our support team directly at (866) 501-5809 so we can look into your account together and work toward getting things back on track.
I was a Thumbtack customer for years and got great service from a number of projects for a long time. Things have gone downhill. My last few projects I have had bad experiences. Three non-English-speakers showed up to provide quotes using an iPhone to translate. One made an appointment to provide a quote and, days later, told me that he lives a long way from us so there would be a charge to come give us a quote and got really snotty when I told him I didn't want to pay for a quote. An electrician installed a light switch in my son's room that also turned the electricity on/off in my wife's office and wired a driveway heater that stayed on in the summer until we got a $1,200 electric bill. I met many good professionals on Thumbtack back in the day, but it has gone from 90% good service to 90% bad.
Reply from Thumbtack2026-08-06
Hearing that your recent projects went so far off track is really disappointing, especially after you trusted us for so many years.
We want to step in and help address these issues directly! Please send the details of these projects over to help.thumbtack.com/report-a-concern so our dedicated Trust & Safety team can look into what happened, mediate your concerns, and work with both parties toward a fair resolution.
I just got off the phone with an irate manager because I was waiting on other estimates to come in prior to making my decision. He wanted me to give them a second chance if their bid came too high based on all three quotes I was getting. I told him no, because you’re supposed to sharpen your pencil and give us your best price up front, not keep going around and around until they agree to change the least amount. It’s not ethical to call a possible client to harass them into letting them do better with price. He got upset with me, and I told him I am not paying to argue with him about his pricing. He ended up hanging up on me, because I obviously don’t know anything about having a construction business. I have to say I know enough to know that you lose customers by getting upset with them. And that’s exactly what the manager in Grants Pass Oregon is doing. I actually liked the two people that they sent out, but I don’t think it’s appropriate to go after a client by badgering them. Get a grip management! Your running people away!
Reply from Thumbtack2026-08-03
That sounds like a completely stressful experience, and nobody should ever feel pressured when simply trying to gather project estimates. We expect total professionalism from the pros who use our platform, so hearing about a phone call going south like that is really concerning.
Please let our team look into this company right away by filing a report at help.thumbtack.com/report-a-concern.
Our dedicated Trust & Safety team handles these situations with care and will step in to help!
requested a quote by three contractors. requested a quote or no quote. no response from any just a barrage of adds on all my devises for totally unrelated contractrors.
Reply from Thumbtack2026-08-03
That sounds incredibly frustrating, and getting radio silence alongside unrelated ads is definitely not the experience we want for you.
We want to make sure your project request gets properly handled and that our team takes a look at what went wrong. Head over to help.thumbtack.com/contact-thumbtack so our support team can review your account details and help get this sorted out!
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