We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 10 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow. Accomplish more with Thumbtack.
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Is Thumbtack legit?
Thumbtack (thumbtack.com) has a 1.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently complain about expensive lead pricing and continually getting charged for unresponsive or fake clients who never reply. Customer support is often described as completely unhelpful, making it extremely difficult to resolve billing disputes or reach anyone.
Some reviewers were happy with the professional and efficient service provided by skilled contractors who arrived right on time. People also appreciated timely job completion, neat workspaces, and very polite communication throughout the entire project duration. A few users mentioned good experiences finding reliable help for simple home repairs and painting tasks around the house.
Auto-generated from all reviews of this business. For reference only.
I scheduled a moving job with CM Moving Company for 2:00 today, August 1, 2026. I got to the house early this morning to make sure that everything was ready for them when they got there. I realized that they were 20 minutes late, so I sent them a text asking where they were. They responded to me that they would be at my house at 6:00pm. Not 2:00pm. I was upset, but I was there so I just waited. About 5:20 I received a text from the movers that they would not be able to make it to me today because they were still working on the previous job. I realized that they bumped my job completely because they had a bigger job come up that they could make more money but did not bother to tell me. They feel like they did nothing wrong. I feel like they should have been honest with me so I did not waste my entire Saturday waiting for them to come move my furniture. They sent me a text on Friday that they were available that whole day, but I was not available on Friday.
Reply from Thumbtack2026-08-04
Waiting around all Saturday for a moving team to push your appointment back and then completely cancel is deeply frustrating, especially when you spent your entire day prepping for them. We understand how disappointing it is to have your time wasted like that when you were relying on a smooth move.
We take issues like this seriously and want to make sure your experience gets addressed properly. Please share these project details with us by filing a formal report at help.thumbtack.com/report-a-concern. Our dedicated Trust & Safety team will step in to mediate your concerns and work directly with both parties toward a fair resolution.
Squeaky Clean cleaned my home meticulously. The entire house was perfect from bedroom, bathroom kitchen and dining room. I had 2 companies prior to these ladies and nothing came close to them. I highly recommend them for their services. Must try them you won’t regret it
Reply from Thumbtack2026-08-03
Shoutout to Squeaky Clean for delivering that top-tier service! Finding a team that leaves every single room spotless is such a great feeling, and we appreciate you sharing the love for them here.
Thumbtack is a rip off!! Seriously! They allow the client to pick 6 pros which each one gets charge $38-$48 dollars to maybe just maybe one get selected for the job. If thumbtack was reasonable they would split the $40 into the 6 pros, but no they have to charge every pro the same. I really hope someone comes out with a more reasonable app to get leads. Can’t wait to leave thumbtack!!!
Reply from Thumbtack2026-08-03
We understand how frustrating it feels when lead charges add up and a job doesn't line up the way you planned. We want to make sure your lead settings are working properly for your business and that any billing concerns are reviewed closely.
Reaching out to our support team at help.thumbtack.com/contact-thumbtack gives us a chance to take a look at your account details together and help get things sorted out!
No transparency from Thumbtack to the customers. Ive asked every customer Ive gotten through Thumbtack if they knew they charged just for messaging or choosing a company to hire. For that reason you get poor leads and customers who arent serious about getting work done. It promotes wasting companies time and money that could be used elsewhere. Might as well grab that money and burn it in a barrel.
Reply from Thumbtack2026-08-03
Hearing your perspective matters, and we understand how frustrating it feels when lead costs add up without turning into completed jobs. We want to make sure your account settings and targeting preferences are tuned properly so you connect with serious customers who match your business goals.
Reach out to our Support team at (866) 501-5809 so we can work with you to get things on the right track!
I've hired two supposedly professionals from this site.
I'm currently searching Angie for a professional to fix the mistakes of the two so-called professionals that I hired from thumbtack. Clearly they do not vet whoever they put on their site. Never again.
Reply from Thumbtack2026-08-03
It is really disappointing to hear about your experience, especially after taking the step to bring someone into your home. We expect high standards from the pros on our platform, and hearing that things fell short of that is something we take very seriously.
Please let our team step in to help address this situation directly by submitting a report at help.thumbtack.com/report-a-concern. Our Trust & Safety team handles these reports with care, mediating issues between both parties to help work toward a fair resolution.
I have been a client of Thumbtack over the past 6 years. Everything was great at the beginning up until 2025-2026. The leads are horrible now and nonresponsive and if you were charged for a lead that doesn't meet your criteria they will not provide you with a refund. You are left with paying for a nonperforming lead.
I had an incorrect pricing entry on one of my reviews, that my client didn't enter, and when I asked for it to be removed by Thumbtack. They denied the request.
Reply from Thumbtack2026-07-29
We appreciate you sticking with us for six years, and hearing that lead quality and review details haven't met your expectations lately is something we want to get sorted out!
Reviews cannot be edited or deleted on Thumbtack. However, you are able to respond to the review with your correction, and we would encourage you to do so.
If you still have remaining concerns, please get back in touch with our Support team at (866) 501-5809. We are here to help!
Picked a 5 star rated piano tuner in the Sarasota area, received a canned response related to let me get another client lined up in your area....then ghost. I mean the guy might have been in a car crash but.... No trust here in either the vendor or Thumbtack
Reply from Thumbtack2026-07-29
Having a pro go completely quiet after you reach out is frustrating, especially when you are trying to get your piano tuned in Sarasota.
We want to make sure this situation is addressed directly. You can get in touch with our Support team at (866) 501-5809 so we can help you get this project finished with a dedicated pro!
They make a simple cleaning request an exercise in complete futility. It's either the entire house or nothing. Then they make it difficult to pick your own leads trying to pick them FOR you. I don't want someone who's only done 4 jobs recommended instead of someone who's done 60 with great reviews. Who are they trying to serve? The client or themselves?
Reply from Thumbtack2026-07-31
Finding the right match for a simple house cleaning shouldn't feel like a chore, and hearing about this friction is disappointing.
Our platform aims to offer flexible project options and give you full control to choose top-rated pros based on experience. Because you have detailed this specific booking and search challenge, your feedback regarding customizable job details and pro ranking preferences has been passed straight to our product team for review.
However, if you would like more support in finding the right pro for you, please give our Support team a call at (866) 501-5809.
Pretty much scammed out of 300. Followed up with me till I gave them money and never heard from them again. Made charges for leads that weren't for what I was advertising. 299 is just under threshold of small claims beware
Reply from Thumbtack2026-08-03
We aim to maintain a transparent, reliable marketplace for every pro. We would encourage you to reach out to our Support team at (866) 501-5809 so we can continue to help you navigate these incoming charges and help you find success!
I’d like to write a review for an amazing and professional Customer Support Agent, CARLOS, who works under the Thumbtack Trust and Safety Team. I had a great experience from start to finish . I hired a “pro” to help me and paid him the fee he required to get the job done .
After 30 days, no update, no details , no response from the pro I hired . Thank God, Carlos happened to be assigned to my case as I asked for my refund , since no work was done . He walked me to the process , above and beyond willing to put himself in my shoes . Please give this guy a BIG RAISE ! It’s seldom you find nowadays a “ Carlos”
Who’s not helping but cared to hear your concerns ! He is a gem!
Reply from Thumbtack2026-07-28
Carlos stepping up to turn a challenging situation into a smooth resolution is the exact level of care our community deserves! Our Trust & Safety team is always in your corner to ensure hiring local pros for home projects remains secure and transparent. Thank you for giving Carlos such a well-deserved shout-out—we are thrilled he made all the difference for you!
I rarely leave negative reviews, but I believe other small business owners deserve to hear about my experience.
As the owner of a small business, I signed up for Thumbtack after asking very specific questions about how their lead system worked. Based on the information I was given, I believed I would only be charged under certain circumstances. My experience did not match those expectations.
I was charged for numerous leads that never turned into paying jobs. In many cases, I either received no response from the customer or was unable to connect with them, yet the charges continued. For a small business trying to grow, those costs add up quickly.
I encourage anyone considering the platform to carefully read the terms, understand exactly how lead charges work, and make sure the service fits their budget before signing up. What works for one business may not work for another, but in my experience, it was not a good fit for A&L Spotless Solutions LLC.
I hope Thumbtack improves its transparency during the onboarding process so new businesses fully understand when and why they will be charged. Small businesses deserve clear, accurate information before making financial decisions.
Reply from Thumbtack2026-07-27
Your hard work and peace of mind matter deeply, and dealing with budget friction when growing a small business is a significant concern. We want our lead costs to remain clear, transparent, and fair for all local pros.
Thumbtack operates on a pay-per-lead system to connect local pros with customers actively seeking services like house cleaning, rather than charging a commission per job. We recognize this model may not be the best fit for every business and its needs.
We do wish you the best moving forward!
Thumbtack charged my credit card and scammed me then rejected the refund
Reply from Thumbtack2026-07-24
We understand how troubling unexpected fees and denied refunds can be. Our system charges for initial customer connections that match your set preferences, but we want to make sure your billing is completely accurate. Please check our guidelines on what qualifies for a refund at help.thumbtack.com/article/refund-policy#what-qualifies-for-a-refund. If you believe a mistake was made, please call us at (866) 501-5809 so we can review your account directly
had a very disappointing experience with customer service representative Mae. Throughout our interaction, she was rude, dismissive, and came across as disingenuous. Even after I politely corrected her on my name, she continued to address me by the wrong name, which felt disrespectful and unprofessional.
The reason I contacted Thumbtack in the first place was because I never received the free leads that were promised for maintaining the required budget. Instead of helping resolve the issue, the interaction only added to my frustration.
Customer service should make customers feel heard and valued, especially when they’re simply asking the company to honor a promised benefit. Unfortunately, that was not my experience. I hope Thumbtack addresses both the missing promotional leads and the quality of customer service its representatives provide.
Reply from Thumbtack2026-07-24
We aim to provide a respectful, high-quality experience in every interaction, and we understand how disappointing this situation was for you. We want to ensure any promotional offers associated with your account are thoroughly reviewed. Please reach out to us directly at (866) 501-5809 so we can look into the promotion details and assist you further.
We know peace of mind matters when working on home projects! If unexpected property damage or major issues come up during a job, our Trust and Safety team is there.
If you have specific concerns or need help with a recent project, our support team can take a closer look and guide you through the next steps at https://help.thumbtack.com/contact-thumbtack.
I reported Phillip Henry Aguilar,Whitney Marie Kalla,and Serenity 1 Homebuilders;all of Scottsdale,Arizona as cons and frauds.
I sent emails with proof that these people are being sued and conned dozens out of 100’s of thousands of dollars.
They conned me out of over 200k!
Yet 27 FAKE reviews remain!All 5 star of course!
And?
You VETTED his GIRLFRIENDS 23 year old son m?😅
PHILLIP HENRY AGUILAR has conned in 4 states now and Thumbtacks allowing this fake page,fraud of a company,and complete cobs to continue.
I will NEVER believe a Thumbtack review.
Shame on you.
Reply from Thumbtack2026-07-24
Thank you for sharing this feedback with us. We take reports of fraudulent activity very seriously. Thumbtack requires all pros to pass a criminal background check before advertising their services on our platform. Account actions are made in accordance with our Terms of Use (https://www.thumbtack.com/terms) to ensure we remain fair and consistent to all users.
Tahar was so professional and friendly .He just found out the problem with my AC unit and provided the right maintenance with fair price.His honesty about the work done for me pushed me to recommend him as the best one in the field.Thank you Tahar!!!
Reply from Thumbtack2026-07-21
Thank you for choosing Thumbtack for your AC maintenance needs and for sharing such stellar feedback. Cheers to staying comfortable!
Thumbtack DOES NOT ENSURE that the companies on their are legitimate business. I own a pest control company, found out there was another company using my name. I contacted thumbtack, showed them proof from dept of ag website and dept of labor and they still months later refuse to remove that profile. The guy stealing my name and running his clone business isnt even licensed with the dept of ag and been given a cease amd desist order, thumbtack still won't remove him. Do not trust thumbtack
Reply from Thumbtack2026-07-21
Brand security matters deeply, and dealing with an unverified profile impersonating your local business is an incredibly frustrating situation. We strive to maintain strict marketplace standards for all legitimate pros.
Please get back in touch with us at (866) 501-5809 or respond to the most recent email from our Support team so we can provide more details regarding next steps.
Thumbtack is a rip off. I sign up as a Thumbtack Pro and I use a prepaid card and I’m glad I did to pay for leads and I might put $20 or $10 on the card you know just in case lead come in or something but if a lead come in and you response to it you might not get a response back but you still get charged for the lead. It’s seem like every day I wake I have to put more money on the card. Sometime the job is already taken. You won’t know if the job taken unless you respond to it but if you do you get charged for it . straight ripoff
Reply from Thumbtack2026-07-20
Managing upfront marketing costs is a significant part of running a business, and it is understandable to feel frustrated when a connection doesn't lead to a booked job. However, Thumbtack operates on a pay-per-lead system to introduce pros to customers looking for services like home improvement, rather than charging a commission on completed work.
We would be more than happy to continue to walk you through how our platform works and see what we can do to get you better set up for success with us! If you're up for it, give us a call at (866) 501-5809.
I would like to express my sincere thanks to Clarissa for a job well done. You cleaned my home beautifully and I truly appreciate the care and attention to detail. You were friendly professional and a pleasure to work with. Your price was reasonable. I will gladly tell others about you and look forward your service again
Reply from Thumbtack2026-07-20
A beautifully clean home and an elite, friendly pro are the ultimate dream team! Hearing that Clarissa delivered such an exceptional, five-star experience with your house cleaning project is music to our ears. Thank you for using Thumbtack to effortlessly find top-tier local help and for sharing this sparkling recommendation—cheers to a spotless success!
I would rate negative if I could. Absolute shit. They just steal your money. Lead prices are ridiculous. Most the time the leads don't even respond but you still get charged. Got 3 different leads outside of my service area. Paid a total of $100 bucks for all 3. Instantly refused service and requested a refund. All 3 got denied. Do not use this shit company unless you want to waste money.
Reply from Thumbtack2026-07-20
We hear how frustrating it is to spend money on leads outside your service area or to not get a response from potential clients. We want to make sure your feedback is addressed! Please connect directly with our support team at https://help.thumbtack.com/contact-thumbtack so we can review these specific charges on your account and help you adjust your lead settings to prevent this moving forward.
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