We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 10 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow. Accomplish more with Thumbtack.
Written by the business, not verified by us.
Is Thumbtack legit?
Thumbtack (thumbtack.com) has a 1.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently complain about expensive lead pricing and continually getting charged for unresponsive or fake clients who never reply. Customer support is often described as completely unhelpful, making it extremely difficult to resolve billing disputes or reach anyone.
Some reviewers were happy with the professional and efficient service provided by skilled contractors who arrived right on time. People also appreciated timely job completion, neat workspaces, and very polite communication throughout the entire project duration. A few users mentioned good experiences finding reliable help for simple home repairs and painting tasks around the house.
Auto-generated from all reviews of this business. For reference only.
They have sent me three leads which I couldn’t reach because no one respond on calls or messages and they charge me $300. They refused to give any reimbursement.
Reply from Thumbtack2026-07-17
It is tough when you invest in leads and don't get a response from customers. Please connect with our support team at https://help.thumbtack.com/contact-thumbtack.
We want to take a closer look at your account and review these specific charges to see how we can best assist you!
I tried this company out. I gave it a good effort. I put $150 into it. I built a page I had no success so I stopped using it 10 months later. I got a random hit on my card for $150 Thumbtack refused to refund it. They said it was a refill. I canceled the program explained to them that I had using in eight months and they stated that they cannot refund my $150 refused to do it then they sent me to an email that I believe was AI. I don’t think I was able to talk to a real human and I have not received my refund and they told me it was just gonna sit in an account until I wanted to come back and use it so I viewed that as horrible practice to try to lure somebody back to try their system again bottom line is my money should’ve been refunded. I didn’t approve the $150 and they refuse to give it back.
Reply from Thumbtack2026-07-16
We recognize how frustrating an unwanted charge is, especially if you feel like you turned off all auto charges.
We have real agents willing and ready to help you navigate this concerning charge! Please give our Support team a call at (866) 501-5809 so we can look into this for you and ensure any unwanted charges are stopped.
Not recommended they send 1 lead to 8 pros nobody gets nothing!!!!
Reply from Thumbtack2026-07-16
We want the platform to work well for you, and we hear your frustration regarding how leads are distributed. We are confident we can get things sorted out and want to make sure your feedback is fully addressed, so you can connect directly with our support team at https://help.thumbtack.com/contact-thumbtack to discuss how lead settings work for your business.
as a pro who has spent over $20,000 on leads, they truly dropped the ball when i got charged $1k on leads i didnt need. They have a stupid option where you can only pause your business for upto 30 days. Well I was on vacation and their stupid automatic business activation came on. Of course they couldnt refund me. They have such weird and dumb attributes to their platform and Im sure they have this issue every single day with pros forgetting to turn off automatic reactivation. A pro has to turn it off every 30 days and cant afford to forget.
Reply from Thumbtack2026-07-14
We deeply value your long-term partnership and understand the importance of managing your schedule closely. The temporary pause feature is built for brief breaks. For extended vacations, completely turning off your targeting preferences keeps your account inactive until you are ready to return. If you need further support, please reach out.
My experience with Trust Decking LC (IMMER) was exceptional the work of repairing my deck was done to my satisfaction; it’s beautiful; built with care and professionalism. The job was done in a timely manner. The contractor was pleasantly easy to communicate with and answered all of my concerns. I would recommend Trust Decking LC to anyone who wants a beautiful deck that they can be proud of. Thank you again Trust Decking LC for a well done job.
Reply from Thumbtack2026-07-14
Thank you for sharing your support for our pro community, and we look forward to helping you connect with top local talent to keep your home looking its absolute best.
I had my first service from Pure Horizon Landscaping on July 10th which included mow, weed treatment and trimming of a few shrubs. Zack arrived timely and provided a quote for my requested services. He was very knowledgeable and provided me with information on how to care for shrubs and trees for healthy seasonal blooms. I plan to do hire Zach for a landscaping project in my backyard.
Reply from Thumbtack2026-07-14
Thank you for sharing your experience! Connecting customers with top-tier pros who arrive on time and deliver exceptional landscaping results is exactly what we strive for.
Sam’s Cleaning is the best cleaning service in Newark Nj they attacked every area of the apartment. 5 stars for service and professional attitude
Reply from Thumbtack2026-07-14
Discovering a top-tier cleaning service that tackles every single corner of an apartment is an absolute game-changer! It is wonderful to hear that your recent deep house cleaning went so perfectly.
I recently had Arizona Boys come out to put my bedframe together they communicated well arrived on time did a great job and took out the boxes. I would highly recommend and will use them again in the near future.
⭐️⭐️⭐️⭐️⭐️
Reply from Thumbtack2026-07-13
Thank you for sharing your experience! Connecting customers with top-tier pros who arrive on time and deliver great results is exactly what we strive for. We are thrilled that your furniture assembly project was such a success, and we appreciate you recommending our platform.
Thumbtack absolutely sucks. I wouldn't recommend them to anybody. Their so called pros do show up for jobs. I agreed to pay one $100 just to go my airbnb and realign the shower door - no actual work - just realign the door. Not only did he not show up, he didn't even let me know that he wasn't going to show up. So I had guest arriving to a stuck door that I could have had someone else to fix or I could have drove the 2 hours to fix it - had I known ahead of time. It makes me sick that companies operate like that. Thumbtack has NO access point to allow me to submit a compliant or even contact them about the problem. Their pretend customer service page goes to a 404 This Page is No Longer Available error. They just make money off folks with ZERO responsibility.
Reply from Thumbtack2026-07-13
We are sad to read about this experience and about the trouble you have been running into trying to access our Support team.
We are here to help! Please submit a quick report to our Trust and Safety team here: https://help.thumbtack.com/report-a-concern. We would love to help make this right and get this shower door repaired for you!
Not even 1 star, they don’t deserve it. This app is a scam. Don’t use it.
After only 3 days of using it, they charged me $545 for “leads” that were completely fake. The people either never answered or left weird comments that didn’t make sense.
I requested a refund, and they agreed because my account was less than one week old, so please be very careful. The idea might sound good at first, but keep in mind that these are not real clients.
After 3 weeks, they returned my money, but not the full amount.
If you are a personal trainer or coach, believe me, you don’t need another headache.
Reply from Thumbtack2026-07-13
It is disheartening to hear that your early experience with our lead matching left you feeling so frustrated. Thumbtack is designed to connect pros with serious local customers, and we recognize how frustrating it is when initial outreach does not align with your expectations.
If you would like more support navigating this, please give our Support team a call at (866) 501-5809.
A trap for contractors. Thumbtack lives off the fees charged to Pros, yet offers zero protection. They allow non-customers to leave fake 1-star reviews even when no work was performed. I provided proof that no transaction occurred (they even refunded the lead fee), yet support refused to remove the unfair feedback. They also sell 'leads' with masked, non-functional numbers, preventing you from ever connecting directly with a real customer. To make matters worse, refunds are not returned to your bank account but frozen as platform credit. They hold your business funds hostage. Avoid this platform at all costs."
Reply from Thumbtack2026-07-10
It is disappointing to hear that your experience with our review criteria and credit policies has left you feeling frustrated.
However, reviews are an integral part of the Thumbtack journey, and we do not remove or edit reviews. A review can be submitted at any point in the customer journey on Thumbtack, whether or not you are hired for the job.
We encourage you to respond to this negative review with your side of the story to help future customers see how you navigate these situations within your business!
we hired someone thru you to do a minor electrical fix. He showed up one day and said he would be back with help to cross attic, after several "excuses" he never showed up again so we made the adjustment ourselves. Certainly not the correction we hoped for.
He is Brandon Kestner
Reply from Thumbtack2026-07-10
We're disappointed to read this experience, Mike! Please submit this report for our Trust and Safety team here: https://help.thumbtack.com/report-a-concern.
We are here to help when things don't go as planned!
I enrolled on Friday, May 14, 2026, around 8:00 p.m. Shortly afterward, I noticed unauthorized withdrawals from my bank account for services that were unrelated to what I had signed up for.
Use caution before providing your banking information. In my experience, funds were withdrawn without my authorization for services I did not request or receive. I have since filed a dispute with my financial institution regarding these transactions.
Based on my experience, I found this business's billing practices to be concerning and unprofessional.
Reply from Thumbtack2026-07-09
When signing up to use Thumbtack, our pros are agreeing to the charges associated with connecting to local customers. However, we recognize there can be an initial learning curve to how charges work and want to make sure we help outline this in more detail for you!
If you are up for it, please reach out to our Support team at (866) 501-5809. We would be happy to look over your account details and weekly budget and make sure everything is set up in a way you are comfortable with!
You are in full control of your spending on Thumbtack and we want to make sure you are set up for success!
I hired Aquatic Labz LLC through Thumbtack to level and install my above-ground soft-sided pool. The work was completed substandard — the foundation was unlevel, the liner had wrinkles, and unremoved dirt was left behind. I paid in full and the contractor never returned to fix the issues despite my attempts to contact them. I subsequently discovered the contractor's Thumbtack account has been deactivated.
I filed a claim under the Thumbtack Guarantee, which explicitly states: "If the job isn't done as agreed, you can get your money back. And if there's property damage, you're protected." The job was clearly not done as agreed — documented with photographs and text messages.
Thumbtack denied my claim on the grounds that I began remediation work before independent estimates were obtained. However the contractor abandoned the job and never returned, and I have young children who needed to use the pool. I had no choice but to take action.
Furthermore finding a contractor for soft-sided above-ground pool work is extremely specialized — very few contractors perform this work. Thumbtack's requirement for 2-3 independent estimates is not a realistic standard in this situation.
Thumbtack is advertising a Guarantee that it does not honor in practice. Their published promise — "If the job isn't done as agreed, you can get your money back" — is misleading and not applied as advertised.
I am requesting a full refund of the amount paid to Aquatic Labz LLC through the Thumbtack platform.
Reply from Thumbtack2026-07-13
It is disheartening to hear that your experience with this pool leveling project and our guarantee program left you feeling frustrated. Our goal is to provide a reliable space where customers can confidently hire pros.
Since you have already been in direct contact with our team regarding the estimate requirements and remediation details for this claim, please reach back out to the Trust and Safety agent who is currently handling your case. They will be able to walk through, in more detail, the next steps and clarify the resolution on your case.
WHAT THE ACTUAL DUCK
I am paying for leads outside of normal work hours. I have to hide my business to stop this.
Sometimes when I hide my business, like for the holiday weekend, I still get leads.
My service area got tripled without my consent, so now I am paying for leads two states over that I cannot service. My lead time settings are not honored.
When I tried to talk to customer service about this, they just 'wrapped up' mid-conversation. They denied this was TT's fault. They send links to show me how to set my settings. The issues is not setting the settings, it is RESPECTING THE SETTINGS. This has been weeks leading up to this. Seriously hiding my business for the next two weeks to contemplate if the benefits outweigh the negatives of this platform.
I don't have the margins to spend money on leads I can't service. Thumbtack might single-handedly kill my business.
Reply from Thumbtack2026-07-10
Discovering that your service area was expanded and lead time settings weren't respected is incredibly stressful, especially when it impacts your marketing margins. Pros deserve complete confidence that their targeted areas and hours are strictly honored by the system.
We apologize for the experience you had with our Support team. We want to make this right! Please get back in touch with us at (866) 501-5809. It's important to us that our pros are receiving the correct leads!
i need to put a negative 5 star but cant.
I was a contractor on Thumbtack and they too over $600 out of my account when i was on the set up for putting in $250 and stop putting money in they started to pull small increment out of my account with out permission.
Cant get them to refund money.. I stoped because the customer never call back or answear the call. and i fell they are just creating number to bill me. I would recomend to stay away with this fraudulat company!!!!
Reply from Thumbtack2026-07-08
Discovering unexpected charges on your account is incredibly stressful, especially when trying to manage your business's budget. Our platform applies upfront lead fees based on your profile's targeting preferences rather than completed work, but hearing that your settings didn't match your expectations is deeply concerning.
If you would like more clarification regarding your most recent refund request, please give our Support a call at (866) 501-5809.
I cannot recommend thumbtack pro as a video editor or video producer. The last straw was moments ago when they denied several hundred dollars in lead refunds. I was getting multiple $400 jobs when my preferences were set to minimum $700. They denied that my preferences were set as this and denied the refunds. If I’m paying more in leads than making from the platform and I can’t set minimum lead fees, then what is the point of this platform?
ETA 7/7/26
Thumbtack you probably didn’t think I would, but I called the number you gave me. $400 or so is a lot of money. You clearly don’t know that the number you gave can NOT help with refunds. The refunds disputes email is the one to handle this, and there’s no one to call. He said “I see you replied to the refund denial email, but they did not receive it because responses don’t make it to them.” Another huge issue since I directly replied to the email address I sent the dispute to.
Why the heck would this team now help me anyway. They are lying or going by inaccurate information that my lead minimums allowed leads under $400.
There is so much wrong here. The people at the top of Thumbtack will never see this, nor would even care if they did see it; that a woman small business owner depends on this platform for her livelihood.
I cannot wait to figure out other lead pipelines so I can get off this platform and delete my profile for good. Oh and by the way, I waited on hold for 43 minutes to hear Thumbtack couldn’t help me. Obviously everyone is calling with issues.
Reply from Thumbtack2026-07-06
It is disheartening to hear that your experience with our targeting filters and refund policy has forced you to step away from the platform.
We would like to look into where things might be going wrong in your account. If you're up for it, please give our Support team a call at (866) 501-5809 so that we can dive in a little deeper.
This platform is expensive being charged per lead. All leads and I mean all are always either out of my set service area or not a service I provide. I spend more time managing refund requests than receiving viable leads to generate revenue.
Another issue is that when refunds are approved and are posted to my Account balance, immediately and conveniently an
another bad lead is received for the exact same amount that was just refunded. It's a vicious circle and a game apparently.
Another issue is when a lead is sent thumbtack legdges I was not charged for a lead, but when immediately looking T my small balance, once again that lead conveniently is this cost of that same exact balance remaing in my account then then shows zero a
Account balance. Verifying that I was in fact charged even though thumbtack indicated I was not.
Horrible platform for service providers and just games. Service prod apparently are only cash cows. This platform has substantially hurt my business. Because of all the time waisted and the amount of time funds are refunded in order to initiate contact with customers regarding open leads which can't be done with a zero account balance unless I take a risk to add even more money while waiting for those refunds.
How can thumbtack improve?
Stop playing games and playing with the business owners funds.
Also I have experienced fake leads and when asked to be refunded. When I receive a response that refund is denied, I then have to spend more time to appeal the decision. The decision why a refund is denied is often. Not based On why I declined the lead. For example just today , I declined a lead because it was out of my set service area. The reasonn thumbtack gave for the denied refund was based on my responsibility to manage my availability. Obviously one does not have to do with the other. I have continue to play this game with thumbtack daily while my business continues to suffer while using this ridiculous platform.
Set ice providers beware!
Reply from Thumbtack2026-07-07
Hearing that our platform feels like a frustrating loop that is actively hurting your business is tough, especially when you are spending more time managing disputes than handling real jobs.
Thumbtack is designed to charge for connections based on your specific targeting and profile preferences, but we understand how incredibly stressful it is when out-of-scope requests impact your cash flow or when a refund denial doesn't seem to match the reason you submitted.
We would strongly encourage you to reach back out to our Support team at (866) 501-5809. We would be happy to add more clarification around why a refund was not granted and help you better navigate the incoming charges you are seeing on your account. We want you to find success!
Since Thumbtack released their new AI platform - it’s even worse than before. No customer service, hard to navigate, just forget it!
Reply from Thumbtack2026-07-02
Adapting to new platform updates can be incredibly frustrating, especially if navigating the system feels difficult when you need quick assistance. Thumbtack is dedicated to refining our tools to make connecting for home projects smoother, and your experience shows we still have work to do.
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