Little crack on knob, great lights
My items arrived with a little crack around their only knob. However, they are working so that's great.
About Toolots
Data updated- Website
- toolots.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 39% (54/138)
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About this business
Toolots is a B2B online marketplace and distribution channel for high-quality, affordable, international factory-direct industrial tools, equipment, machinery & supplies. We have been an active business developing methodologies to enhance our customer experience and to provide products suitable for a beginning individual who wants to make, create or build an empire to a established organization that requires hard to find equipment to provide their customers a finished product. We encourage you to look into our website for that equipment and or tool you are interested in. You will find that we may have the right item you are in need of and even those that you may not think you need but you will be surprised that it is on our site. Our promise is to provide you with a fair price so that you can finish your projects without spending it all on a tool or equipment or if you are limited in your budget, we are the place. Come and visit us and follow us on all of our social media channels for promotional coupons and events. If you are a manufacturer or a supplier that is trying to tap into the US market or expand your current business to the entire United States, Canada and Mexico, please visit our page and sign up to SELL ON TOOLOTS.COM. Thank you for visiting us and providing us with your honest feedback. We use this feedback to continue to grow and become your one source for all of your needs.
Written by the business, not verified by us.Is Toolots legit?
Toolots (toolots.com) has a 2.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 39% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably fast shipping speeds and the great quality of the products they ordered. Many people mention that online orders arrive quickly and various items work exactly as expected for their everyday needs. Some reviewers were not happy with customer support and persistent communication issues. Customers often noted difficulties reaching helpful representatives and failing to receive tracking details or timely order updates. Others experienced severely delayed shipments, damaged goods, or missing items altogether after payment. People expressed frustration when trying to resolve these problems through the available channels.
Auto-generated from all reviews of this business. For reference only.What people say
This has been by far the worst company…
This has been by far the worst company to ever deal with! I still have not received my product and have requested refund which I still have not got! I have called several times with the same Anwser they have to get with someone else and will get back with me I have yet to get a return phone call from this company! Highly urge you to NEVER buy from them!
Refund request for cancelled order not put back on credit card yet
I put in an order to RPM Hardaware #43704 for a paper shredder. Christine Dy(the digital phone rep) told me it woul cost me $50.00 shipping charge fo the order and then I was not interested in the prder and cancelled and asked for the $3.50 charge for the product be refunded to my credit card. As of today, the refund has not showed being put back on my account. This request for a refund was on 1/30/2025 at 10:22A.M. PST. It is now 2/9/2025.
The item was in stock when I ordered it…
The item was in stock when I ordered it and then wasn't in stock. Still waiting for my refund.
I canceled my order
I canceled my order. I was told by the agent it was taken care of prior to shipment. Monday morning guess what shows up at my door. I refused delivery.
I appreciate!!
I appreciate the help of everyone I spoke with, particularly Carme. Valuable support she provided!
They did not deliver our parts order.
They did not deliver our parts... or contact us with a refund as requested. We went various emails and phone call but no answers back on our order..
Great service after the sale!
Poor quality, horrible customer service.
I ordered a refrigerator in August. When I opened the box it was dented even though the box was Un damaged. When I plugged it in, it did not cool. After jumping through many hoops, I got a return label to sent it back. 5 months after my purchase I still have not received a refund. When I call customer service my calls are frequently dropped. I am repeatedly told they are referring my case to finance but have never received a response from them. I have asked to speak with a supervisor but they just continue to say they will refer it to finance. Long wait times when calling customer service an no follow-up.
The only complaint is the telephone…
The only complaint is the telephone system. After email contact and Christen calling me, will call was exceptionally great getting my scooter loaded. Thank You.
I ordered over a week ago
I ordered over a week ago, for Will-Call pick up, everything listed as in stock. But still have not received any confirmation that it’s ready for pick up. I am kind of confused. I called in, and customer service said I needed to wait for the email before it’s ready to pick up… said they’d tell the warehouse, but still nothing? Hmmmm…
Ordered HTYWFDGTU
Ordered HTYWFDGTU, Never shipped. Called and was told not in stock. Order cancelled. product is still on website.
Changed model number to something I…
Changed model number to something I don't want. Won't return calls or email. I have doe all I can to cancel this order and stop shipping. Waiting on some kind of response for when my credit card is going to be reimbursed.
It seems bankrupt
TOOLOTS IS A SCAM
TOOLOTS IS A SCAM. They will not refund my $2000 from last Black Friday 2023. I placed an order for a benchtop mill and canceled a few days later to get one with a different option. Long before it was shipped I might add. I have called and emailed countless times only to get nowhere. They strung me along long enough for the credit card company to not refund my transaction. As a reminder, that's $2000, FREAKING $2000. I'M NOT RICH........ This was a huge decision for me. For transparency, I did get the second one I ordered but was missing pieces and package totally destroyed on delivery. They did not respond to request for missing items. Don't fall for the low prices, they are dishonest and it will cost you more in the long run. TOOLOTS IS A SCAM. I gave them a year to refund me but now I am going to make sure everybody knows about them. Please help me share this review. I hope this helps other working class people when making a big purchase decision.
Your representative Carme was very…
Your representative Carme was very helpful and followed up with me. I thought the 2 week delivery was too long.
Fast and accurate
Fast and accurate, thank you
Lots of problems
This has been the most difficult company I have ever worked with. I could not get my first order shipped. After multiple phone calls, they sent a quarter of the item. After trying for a month to get the remainder of the order filled, I gave up and finally canceled. I ordered again and after several phone calls was able to get a partial order shipped. I have yet to get a complete order shipped in a reasonable time. I currently have another order in. It will be interesting to see if I get a complete order shipped within a reasonable time.
i HAVE ORDER ONCE AND RECEIVED SO FAR 3…
i HAVE ORDER ONCE AND RECEIVED SO FAR 3 ADDITIONAL TIG stop SENDING REPEAT ORDERS YOUR MISTAKE AND ILLEGALLY REMOVING FUNDS FROM MY ACCOUNT
YOU SUCK! Your Reps are dishonest/Scammers!Lousy Service
NO, Terrible service,,horrible phone service.. phony Rep!misinformation!
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